Telstra T-Box Getting Started Manual page 23

T-BOx fREEzING
®
• Press any button on your remote control and observe if the LED on the front of
your T-Box is blinking
• If the LED is not blinking it could be a remote control related issue.
Otherwise, call us on 13 2200 for technical support
• If LED is blinking, try changing channels; are you able to change channels?
• If yes, please observe what content is currently freezing. Try putting your T-Box
in deep sleep mode by pressing the power button on the remote for 3 seconds.
Wait until you see a message 'Entering deep sleep mode, please wait'. Wait
for approx. 20 seconds before switching your T-Box on
• Can you access the content now?
• If no, please call us on 13 2200 for technical support
T-BOx POWER ISSUES
• Please ensure that your T-Box and TV are connected to the power point and
are switched on
• Please ensure that your T-Box is connected to your TV properly using one
of the cables that came with your T-Box (HDMI is recommended)
• Now, press the power button on your remote control and check if the LED
on the front of your T-Box is blinking
• If the LED is not blinking, try replacing the batteries of your remote control
as the batteries may have run out
• If the LED is blinking and you still don't see anything on your TV screen,
please press the reset button underneath your T-Box for five (5) times to perform
a factory reset. No recordings or movies are lost but recordings in progress will be
stopped (please refer to page 18 for details on factory reset)
• If you are still having problems with powering your T-Box on, please
call us on 13 2200 for further assistance
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