Problem Solving - Telstra T-Box Getting Started Manual

PROBLEm
SOLvING
Unless you've come here out of curiosity, you must be having some trouble with
your T-Box . We have lots of online videos to help you ranging from how to setup
®
your T-Box, to how to connect your home network equipment. Just visit telstra.
com.au/tv/tbox/support . We have selected the most commonly asked questions
and provided troubleshooting advice below. Problem areas include:
• Trouble with using your remote control
• T-Box freezing
• T-Box power issues
• Trouble with BigPond Movies downloads
• Trouble with your account
• Trouble with registering your T-Box
• Trouble with hard drive checks
• Trouble with your internet connection
• Trouble with the program guide
• Trouble with free-to-air channel reception
• Trouble with your picture
• Trouble with recording
• Trouble with Foxtel on T-Box
• Trouble with BigPond TV
If you're still having trouble after you've tried everything here – we feel your pain!
Please give us a call on 13 2200 and we'll try to work through the issue with you.
TROUBLE WITH YOUR REmOTE cONTROL PAIRING AND cONNEcTIvITY
My T-Box has stopped responding to the remote control
Restart your T-Box and see if it resolves the problem (refer to the instructions on
page 18 on restarting your T-Box).
If not, check if the LED on the front of the T-Box flashes when a button on the
remote is pressed. If it doesn't flash, most likely it's something to do with your remote.
You can try removing the battery and re-inserting it. However it may be that the
remote control's batteries are flat and you'll need to replace it. Please ensure you
replace with two AAA batteries.
To fix a
HANDY HINT:
lot of issues, place the
T-Box into Deep Sleep
®
mode by pressing the
power button on the
remote for 3 seconds
until you see the
on-screen message
'Entering sleep mode,
please wait.' Wait 20
seconds then power
on your T-Box
®
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