Telstra T-Box Getting Started Manual page 24

TROUBLE WITH BIGPOND
My movies take ages to download
• We recommend using a BigPond Elite or Ultimate plan for faster downloading
• If you're already on a high speed plan, other computers or devices sharing your
connection may be taking up bandwidth and affecting your download speeds.
• You may have exceeded your usage allowance on your Broadband plan.
Call us on 13 2200 to check
• For a Wi-Fi connection, lots of factors can affect your download speeds. Try:
•Placing your Wi-Fi modem up high, using a wall bracket or wooden shelf
•Make sure there are no large metal objects, high density walls or floors, or large
bodies of water (like a fish tank or pool) between the modem and your T-Box.
•Keep your modem away from other electromagnetic devices like TVs, radios,
cordless phones, microwaves, etc.
•You can also try changing the channel on your cordless phone to avoid interference
•Also try turning off and then turning on your T-Box and your modem
I rented a movie but the download is always pending
• Make sure no other movies are being downloaded, by choosing 'My Rentals'
from the Home Menu
• Find your movie's title in 'My Rentals' and make it the priority to download
• Try turning off your T-Box or your modem and then turning back on
I'm trying to rent or watch a movie, but there's an on-screen message saying
'HDCP compliant digital TV connection required. Please see user guide'
– or just see a black screen, blinking video, or static snow
• Try connecting your T-Box to an HDTV HDMI port, using the HDMI cable and wait
a few seconds to see if the picture displays properly. (Your TV may have a number
of HDMI ports to try)
• Try connecting your T-Box to your HDTV's component video inputs, using
the mini-DIN-to-Component/Composite cable that came with your T-Box
If the above steps are unsuccessful please contact us on 13 2200.
HDCP stands for High Bandwidth Digital Content Protection. It's a copyright
protection technology which is embedded in programs, to protect them as
they're transmitted from a T-Box to a HDTV over an HDMI connection.
Most HD TVs have the appropriate technology built into them, but some older
sets only have it on one HDMI or DVI input.
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