Download
Share
Print this page
  1. Manuals
  2. Brands
  3. Telstra Manuals
  4. Set-top boxes
  5. T-BOX
  6. Getting started manual

Telstra T-Box Getting Started Manual

T-box
Hide thumbs Also See for T-Box:

Advertisement

Quick Links

See also: User Manual
GETTING
STARTED WITH
YOUR NEW
TELSTRA
T-BOx
®

Advertisement

loading

Related Manuals for Telstra T-Box

Summary of Contents for Telstra T-Box

  • Page 1 GETTING STARTED WITH YOUR NEW TELSTRA T-BOx ®...
  • Page 2 TV the way you want it. The T-Box gives you a range of internet TV channels too, so your home is connected to the latest entertainment.

  • Page 3: Table Of Contents

    WHAT’S INSIDE Before you get started Let's get ready It's time to set you up Can we give you a hand? Looking after your new T-Box ® Some useful bits Problem solving The working conditions Technical information Product Warranty...
  • Page 4 PLEASE cHEck YOU HAvE THE fOLLOWING: GETTING STARTED WITH YOUR NEW TELSTRA T-BOx ® 1. Your T-Box device wrapped in a heat sealed plastic bag ® 2. Power Supply to keep you going 3. Remote control including two AAA batteries 4. RTV aerial cable (2m) 5.

  • Page 5: Let's Get Ready

    T-BOx REGISTRATION cODE This can be found on the bottom of your T-Box device. It’s worthwhile making a note of your registration code here, in case you need it in the future.
  • Page 6 TV and the modem to let you connect. Wired via a Home Network Extender (HNE) If your modem is located in a different room or far away from your T-Box, why not try a Home Network Extender to ensure the best experience for streaming content to your T-Box.
  • Page 7 ROOM 1 ROOM 2 Ruckus 7811 Ruckus 7111 (grey disc) (white disc) Netgear Powerline ethernet ethernet T-BOX ® phone/cable HDMI Internet Modem/ T-Box Gateway A Netgear Powerline Home Theatre Kit (as shown above) uses the power circuit in the home. It can support four devices and no configuration is required. The units will search for each other and setup the connection automatically.
  • Page 8 ® ® without cables. This is useful if your T-Box and TV aren’t near your modem. You’ll need a Wi-Fi modem and your Wi-Fi security information to connect this way. If you use a BigPond Home Network Gateway, you can find the Wi-Fi security information either printed on the bottom of the gateway or on the Wi-Fi card provided with the gateway.
  • Page 9 • Basic TV program guide like 'now and next' • Basic recording features such as manual timed recordings You will also need to ensure that your T-Box is connected to the internet to receive the latest firmware on your T-Box. If you don’t connect your T-Box to BigPond Broadband, you will have limited technical support available.
  • Page 10 PERSONAL IDENTIfIcATION NUmBER (PIN) During the set-up process, you will be asked to choose 2 PINs; Parental Control PIN allows you to restrict access to various content classification types such as: M, MA15+ and R18. Parental Control PIN (four digits) BigPond Movies Account PIN lets you restrict BigPond Movies purchases ®...

  • Page 11: It's Time To Set You Up

    IT'S TImE TO SET YOU UP STEP 1 Get your T-Box remote control ready ® • Open the battery cover by sliding it downwards • Make sure the batteries are inserted correctly • Close the battery cover Note: Your remote will have two batteries supplied (battery type: AAA).
  • Page 12 TV aerial ® Use the TV aerial cable provided to connect your T-Box to your TV aerial. There is often a socket in the wall, which connects to an external TV aerial. When connecting the TV aerial cable to a female wall socket, you’ll need to use the included adaptor.
  • Page 13 Composite (doesn’t support HD) Using the Mini DIN to composite cable, connect the round black plug to your T-Box device. Connect the YELLOW video cable to the TV video input and the RED/WHITE audio cable to the TV audio inputs.
  • Page 14 Press the ‘Source’ or ‘Input’ button on your TV or TV remote to find the channel you used to connect your T-Box device, like HDMI or AV1. You’ll know you’ve selected the correct channel when you see T-Box information appear on your TV.
  • Page 15 Google Play application which acts as a remote control for the T-Box. It is a free, fun, easy-to-use app that turns your mobile device into a remote control. So wherever you are in your house, you can control your T-Box. Visit telstra.com.au/tv/tbox/...

  • Page 16: Can We Give You A Hand

    • Are all your connections correct and secure? • Try switching off your TV and put your T-Box device in deep sleep mode by pressing the power button for 3 seconds, then wait for 20 seconds and switch it on again You’ll also find troubleshooting tips in your T-Box User Guide;...
  • Page 17 • Keep your T-Box device in hot, cold, damp or dusty places • Bring a naked flame near your T-Box device • Put anything close by or on top of your T-Box device that could melt or spill •Place obstacles between your infra-red remote control and your T-Box as your remote control may not work •Only use the power source provided with the T-Box...

  • Page 18: Some Useful Bits

    The adaptor has four ethernet ports and supports up to four devices. LED STATUS INDIcATIONS The LED light on the front left hand side of your T-Box indicates the status of your T-Box using the following light patterns: What T-Box...
  • Page 19 You can press the power button on the remote control to switch the T-Box back on. Note that it takes a little longer to turn your T-Box back on when your T-Box is in sleep mode. Your T-Box will continue to manage and run scheduled recordings while it’s in sleep mode.
  • Page 20 ‘Entering sleep mode; please wait.’ Only when the T-Box powers down is it safe to switch off from the power point. Never pull the cord out of the T-Box directly as it could cause issues with the hard drive of your T-Box...

  • Page 21: Problem Solving

    18 on restarting your T-Box). If not, check if the LED on the front of the T-Box flashes when a button on the remote is pressed. If it doesn’t flash, most likely it’s something to do with your remote.
  • Page 22 13 2200. The T-Box often doesn’t respond to the remote reliably This is often caused by low battery strength. Try moving closer to the T-Box and trying the remote again. If the remote works reliably when you are very close to the T-Box, its time to replace the remote batteries.
  • Page 23 • If no, please call us on 13 2200 for technical support T-BOx POWER ISSUES • Please ensure that your T-Box and TV are connected to the power point and are switched on • Please ensure that your T-Box is connected to your TV properly using one of the cables that came with your T-Box (HDMI is recommended) •...
  • Page 24 – or just see a black screen, blinking video, or static snow • Try connecting your T-Box to an HDTV HDMI port, using the HDMI cable and wait a few seconds to see if the picture displays properly. (Your TV may have a number of HDMI ports to try) •...
  • Page 25 • You may have exited the registration portal before your T-Box registration process was complete •If your T-Box is not listed as registered in the list then click on the button to ‘Register another T-Box’ and follow the instructions on screen. You will be asked to enter your...
  • Page 26 •linked to your BigPond Broadband account and •linked to a BigPond Movies account. • You will know that your T-Box is registered and linked to a movies account, as it will give you the option to diregister the T-Box and unlink your movies account.
  • Page 27 • Use your computer (or another connected device) to see if your broadband connection is working there • You can also see the status of your internet connection by going to the T-Box settings area. Select System Information and check your internet connection is listed as connected.
  • Page 28 • Use the left/right arrows on your remote control to scroll through the channels. It will try to find this channel and advise if the channel was detected • If the channel has been detected press OK to add this channel to your T-Box ®...
  • Page 29 T-Box into (e.g. HDMI or AV1) • Try resetting your T-Box by pressing the reset button on the bottom of the T-Box once Note: If you are setting up your T-Box for the first time it may take some time for the TV to recognise the T-Box signal.
  • Page 30 ‘Completed Recordings’. Highlight the series you would like to view and click ok to see the individual programs recorded • Check that the hard disk has enough free space for your recordings. The T-Box ® will not record if there is insufficient disk space I’m getting a message that says ‘Hard Disk Full’...
  • Page 31 T-Box. If you do not meet the eligibility requirements, the Foxtel channels will ® not be able to be viewed on your T-Box. To see the latest eligibility requirements please go to www.telstra.com/tv/tbox/foxtel-tboxconnection What are the eligibility requirements to subscribe to Foxtel on T-Box? ®...

  • Page 32: Technical Information

    Australia and in accordance with their instructions for use. The T-Box and the services offered in conjunction with it are strictly for private use to the exclusion of any other use. The user’s home must have a BigPond ®...

  • Page 33: Product Warranty

    Alternatively, you may return the product and all the components from the original purchase to a Telstra Shop to make a claim under this Voluntary Product Warranty.
  • Page 34 Google Inc. Foxtel marks are used under licence by Foxtel Management Pty Limited. are trade marks and registered trade marks of Telstra Corporation Limited ABN ® 33 051 775 556. The spectrum device is a trade mark of Telstra Corporation Limited.
  • Page 36 INfORmATION: cALL 13 2200 vISIT telstra.com/tbox vISIT A TELSTRA STORE OR PARTNER...