Telstra T-Box Getting Started Manual page 25

TROUBLE WITH YOUR AccOUNT
I've tried to rent some movies, but it's not being activated on my T-Box
• Make sure you've registered your T-Box and signed up to BigPond Movies
• Try restarting your T-Box and renting a movie
I've swapped my T-Box, and now my services are no longer available
• Make sure you've registered your new T-Box
• Try restarting your T-Box to activate the offer
I've forgotten my username or password
• Please call our support team on 13 2200 to reset your username or password
I can't download or play movies
• Make sure you've created your BigPond Movies account successfully and
that it's still active. (You can do this by logging into telstra.com/tboxsetup)
• Make sure you've registered your T-Box. You can check this by logging
into telstra.com/tboxsetup
• Check your BigPond Movies account for any outstanding credit issues.
For example, the credit card you registered may have passed its expiry date
•You can opt to use your Telstra Bill to pay for BigPond Movies.
(You can do this by logging into telstra.com/tboxsetup) You will still need a
valid credit card to provide proof of age
Note: If you have redeemed a voucher and there is no credit left the T-Box will
start charging your credit card or Telstra Bill.
TROUBLE WITH REGISTERING YOUR T-BOx OR SIGNING UP TO mOvIES
I thought I had registered my T-Box but I can't access any of the BigPond TV
channels, BigPond Videos or YouTube
• Go into telstra.com/tboxsetup 'My T-Box Account' section and check that your
T-Box is linked to your BigPond Broadband account
• You may have exited the registration portal before your T-Box registration
process was complete
•If your T-Box is not listed as registered in the list then click on the button to 'Register
another T-Box' and follow the instructions on screen. You will be asked to enter your
registration code, which can be found, on the label on the bottom of the T-Box
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