Telstra T-Box Getting Started Manual page 27

Remember, if your T-Box
will be down too. So that's one way to check. Then, if you can get online using another
option (wireless broadband, for example) you can always check our Service Status
pages at BigPond.com/help/servicestatus for more details.
I can't connect to the internet using my Ethernet connection
• Make sure your Home Network Gateway/modem is switched on. Can you
see the power, online or internet lights flashing or on?
• Check the Ethernet connection between your T-Box and your Home
Network Gateway/modem
• Use your computer (or another connected device) to see if your broadband
connection is working there
• You can also see the status of your internet connection by going to the T-Box
settings area. Select System Information and check your internet connection
is listed as connected. If you are not connected, re-start your modem. Once the
modem is powered up and the lights indicate that it's connected to the internet,
go to the Settings Menu and complete the following steps:
•choose the internet connection screen by arrowing across
•select the option to change internet connection
•choose connect via ethernet
If successful, you'll see a picture with the T-Box with three green ticks indicating
successful connection to the modem, to BigPond and to the internet.
If this step is unsuccessful you will either see one green tick for the modem
and red crosses for BigPond and the internet. Or you may also see a screen
with a picture of the T-Box and one red cross.
If you're not connected to BigPond Broadband you'll only receive limited
features on your T-Box. Please call our support team for further assistance.
I can't get a Wi-Fi connection
Sometimes the layout of your home may reduce the strength of your Wi-Fi
network.
Make sure that Wi-Fi is enabled on your Home Network Gateway/modem.
Check by looking at the lights on the gateway or testing the connection from
another device, like your computer.
Make sure that you've entered your Wireless Security Key or WPA/WEP
key correctly, remember it's case sensitive.
Make sure that your Wi-Fi network isn't masked. If it is, select the option
for 'Other Networks' in the list of detected networks.
connection is down, then your internet on your computer/s
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