Telstra T-BOX User Manual
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Telstra T-BOX User Manual

Telstra T-BOX User Manual

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ALL YOU
NEED TO KNOW
ABOUT YOUR NEW
TELSTRA T-BOX
®

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Summary of Contents for Telstra T-BOX

  • Page 1 ALL YOU NEED TO KNOW ABOUT YOUR NEW TELSTRA T-BOX ®...
  • Page 2 HELLO, IT'S TIME TO MEET YOUR TELSTRA T-BOX ® Everything you need is here. Your T-Box is how you watch movies and TV at home, with ease. Step inside a digital library of on demand movies, watch and record your favourite TV programs with the personal video recorder, sit back and relax.
  • Page 3 11 Putting the power in your hands 38 Managing your settings 12 Entering text 13 LET’S GET SET 13 Pair your remote control to your T-Box 14 Set a Parental Control PIN 14 Connect to the Internet 15 Making your connection...
  • Page 4 47 Trouble with BigPond Movies ® 48Trouble with your account 48 Trouble with registering your T-Box or signing up to movies 49 Trouble with hard drive checks 49 Trouble with your internet connection 51 Trouble with your program guide 51 Trouble with free-to-air...

  • Page 5: Before You Set Up Your T-Box

    For your own safety, please read the following instructions: WARRANTY WARNING ® it dangerous, but any attempt to open, modify or dismantle your T-Box or its software BEFORE YOU SET UP YOUR T-BOX: batteries out of reach of children dust and direct sunlight...
  • Page 6 – never by the cord access to the switch BEFORE YOU START USING YOUR T-BOX: disconnecting your T-Box from its power supply abrasive or alcohol based products IMPORTANT: Take the old battery as a sample when you purchase a replacement, and ask...
  • Page 7 BEFORE YOU REPLACE THE REMOTE CONTROL BATTERY or recycling service BEFORE YOU THROW OUT ANY PARTS OR PACKAGING Please consider the environment when you dispose of any T-Box ® The packaging your T-Box came in is recyclable, please sort and dispose of it...
  • Page 8 SAY HELLO TO YOUR NEW T-BOX ® Thanks for choosing the Telstra T-Box ® Set Top Box, which can bring you movies, and other great content from the HERE'S WHAT YOU CAN LOOK FORWARD TO: free-to-air digital TV channels available in your area There’s even a Series Record feature, so you can automatically record every...
  • Page 9 T-Box remains connected to the internet through your BigPond Broadband service so If for some reason you have not connected your T-Box to the internet using a BigPond the best experience, connect your T-Box via an Ethernet network cable or use a Home...

  • Page 10: What's In The Box

    OUT OF THE BOX AND INTO THE NEW WHAT'S IN THE BOX? Here’s what you should find when you first unpack your T-Box ® GETTING TO KNOW YOUR T-BOX T-Box External TV Aerial BigPond ® Modem High Definition TV...

  • Page 11: Making The Right Connections

    MAKING THE RIGHT CONNECTIONS Now that you know your way around, and you’ve read the Safety Information you’re ready to set up your T-Box ® It’s not hard to connect it to the power supply, the BigPond Broadband Internet ®...
  • Page 12 2. Component (HD Option) Connect the round black plug end to your T-Box ® and Red video plugs to your TVs video inputs; and the Red and White audio plugs 3. Composite (non-HD) If your TV doesn’t support HD inputs, you can connect the round black plug on...
  • Page 13 If you connect to a standard 4:3 aspect ratio screen, or you just use the Mini- CONNECTING YOUR T-BOX TO A HOME THEATRE SYSTEM So you might want to enhance your T-Box by connecting it to a Home Theatre or REMOTE CONTROL AT THE READY To make life easy, we’ve designed a dedicated remote control that only has the...

  • Page 14: Entering Text

    MENU pqrs wxyz GUIDE ENTERING TEXT It’s just like writing SMS text messages with a conventional mobile phone keypad: and lower case letters by continued presses...
  • Page 15 Once that’s done, your T-Box will check for any software updates and install here’s some more in-depth information about the steps which the on-screen Please connect your T-Box to your TV as described earlier in this guide and WARNING: Here is how to correctly power off your T-Box:...

  • Page 16: Set A Parental Control Pin

    Make sure you keep a secure record of the PIN you set, as you’ll need it to unlock Note: If you lose your Parental Control PIN you’ll have to reset your T-Box or contact Telstra Customer Service on 1300 136 841...

  • Page 17: Making Your Connection

    If your Home Network Gateway or modem is close enough to your T-Box, you’ll If your T-Box is a long distance away from your modem, we recommend that you use a Home Network Extender such as Ruckus or Power line to connect your T-Box When you get to the Internet Connection, follow the on-screen instructions: Make sure you’ve connected the Ethernet network cable provided from your...
  • Page 18 If your Wi-Fi network is masked, choose ‘Other network’ from the list then enter the name and key of your Wi-Fi network manually: Select OK If you need your T-Box ’s Wi-Fi MAC address you can find this in the System ®...
  • Page 19 Telstra Supported WPS Wi-Fi modem gateways When you get to the Internet Connection follow on-screen instructions: your T-Box ® Note: Because your Wi-Fi network can still work if your home network gateway loses its internet connection, connecting your T-Box to the modem doesn’t...
  • Page 20 3. Use Home Network Extenders (optional) A range of optional accessories that can enhance your T-Box experience ® Gateway is far away from your TV or there is a lot of wireless interference 1300 136 841 Ruckus Wi-Fi Home Network Extender...

  • Page 21: Tune In Digital Free-To-Air Tv

    Note: Before you install your T-Box, make sure that your external TV aerial Reception of high definition channels and programs is only possible in certain areas, and only on TVs, which are HD Ready or Full HD and connected to your T-Box with the HDMI...
  • Page 22 – including: with images and program synopses reminders and favourites Note: To rent movies and TV shows from BigPond Movies, you’ll need to sign up to Note: To watch FOXTEL on T-Box channels, you’ll need to be in a FOXTEL postcode...
  • Page 23 If you don't register your T-Box , you will be limited to: ® To register, use your computer to visit telstra.com/tboxsetup and follow the instructions. It’s a three-step process: Internet account, so you can access ® all the T-Box features and receive latest software updates watch BigPond Movies Note: Once you’ve completed your registration and setup, it will only take a few...

  • Page 24: The Home Menu

    TV, BigPond ® THE HOME MENU The Home menu is the main menu for your T-Box – you’ll manage all the other Weather icon Use your computer to visit...
  • Page 25 If you want to change channels while watching TV you can either: BigPond ® Once you’ve set up and registered your T-Box , you’ll be able to watch exciting ® These channels are streamed over your BigPond Broadband connection to your T-Box, bringing you non-stop: Better still, they’re all unmetered –...
  • Page 26 FOXTEL on T-Box ® FOXTEL on T-Box offers an easy and affordable way to enjoy a selection of FOXTEL add or swap packages to find the right mix for you, and you can do it all on the BigPond Videos ®...

  • Page 27: The Program Guide

    THE PROGRAM GUIDE The Program Guide shows you what’s on your digital free-to-air TV, BigPond ® channels and FOXTEL on T-Box ® Guide, you can either press the Guide button on your remote control or select Simply use the arrow buttons on your remote control to move around the The Program Guide gives you details of programs for seven days in advance –...
  • Page 28 Note: if your T-Box isn’t registered and connected to an eligible BigPond ® ® Broadband service, only information broadcast by the digital free-to-air TV channels about current and the next upcoming programs will be presented Now you can also filter your program guide by going to the EPG and pressing the CHECKING A TV CHANNEL’S HOMEPAGE...

  • Page 29: Recording Your Favourite Programs

    Note: have access to the full Program Guide, you’ll only be able to view information RECORDING YOUR FAVOURITE PROGRAMS To record something now Start or Schedule a recording for the recording in focus MENU GUIDE...
  • Page 30 Either switch to the channel that you’re recording or highlight the program in To modify or cancel a scheduled recording If you start recording a program with your T-Box and then change your mind: Either switch to the channel that you’re recording or highlight the program in the...
  • Page 31 Once you have chosen the menu option you want, use the right and left arrow that you’ll need to connect a USB storage device to the USB port on the front of Recordings saved on a USB device can only be played back via a T-Box and not...

  • Page 32: Features In My Recordings

    Note: Make sure you keep an eye on your remaining hard disk storage your recordings as you watch them, so that there’s always space for FEATURES IN MY RECORDINGS Series Record automatically, rather than just recording the current program or setting up each There are several ways to set up a Series Record: In the Program Guide highlight the program you want and press the Green button In the Program Guide highlight the program you want and press the REC button...
  • Page 33 If you’re in the middle of recording a program, use the arrow buttons on your remote to bring up the vertical program guide, switch to the program currently No matter how you set up a Series Record, an on-screen confirmation message When you record more than one episode of a series they will be grouped in a Reminders to remind you when your favourite programs are...

  • Page 34: Browse Bigpond Movies

    T-Box is in standby mode, or while you’re watching something ® unmetered on your BigPond Broadband account – so no matter how many ® With BigPond broadband all BigPond content, including BigPond Movies is BigPond Movies that include unmetered content will display the unmetered ‘Green Dot’...

  • Page 35: Paying For Bigpond Movies

    ® with a classification of MA15 or above can only be rented to customers of the Telstra Bill During T-Box registration you’ll be given the option to pay for your rented movies anytime by going to ‘My T-Box Account’ at...
  • Page 36 ‘my rentals’ and should be ready voucher runs out your movies will be charged either against your credit card or Telstra Bill, depending upon which payment method is linked to your BigPond...
  • Page 37 As soon as a title is ready, you can select it in either BigPond Movies or My ACCESSING AND SUBSCRIBING TO FOXTEL ON T-BOX Welcome to FOXTEL on T-BOX, the easy and affordable way to enjoy a selection The Get Started package from FOXTEL on T-Box lets you watch some of the leading lights in entertainment, documentary, news and kids' shows for a Along with as-it-happens live TV, there’s a stack of FOXTEL On Demand Movies...
  • Page 38 , you can watch as much as you like without worrying ® broadband service has been slowed because you’ve exceeded your BigPond plan's monthly usage allowance, the FOXTEL on T-Box service will not be usable Note: How to subscribe to FOXTEL on T-Box...

  • Page 39: How Foxtel On T-Box Works

    Once you’ve subscribed to FOXTEL on T-Box online, you can watch your FOXTEL Accessing the Channels There are two different ways to access your FOXTEL on T-Box channels from the 1. Click ‘Watch TV’ to see all channels, including FTA, BigPond TV and FOXTEL ®...
  • Page 40 For Channel Blocking, go to the ‘Settings’ option on your T-Box , click on ® ‘Parental Control’, enter your existing PIN, select ‘Channel Blocking’ and select which channels including FOXTEL on T-Box you’d like blocked, and THE PLAY MENU AND PROGRAM OPTIONS Whenever you’re watching a TV program, a recording or a rented movie, you...
  • Page 41 Parental Control settings for you to manage: you’ll have to reset your T-Box or contact customer support on 1300 136 841 Note: Recording Settings for you to manage the automatic pre-record...
  • Page 42 ® To change your settings to suit your internet connection, please review the two options below: plan ® or Telstra Bundle please contact us on 1800 220 033 Note: If the internet speed is slow, High Quality video streams cannot...
  • Page 43 General Settings – lets you set the default settings for the T-Box ® are not displayed on your T-Box User Settings – lets you set the settings for a User linked to your T-Box for a specific user displayed on your T-Box, for a specific user...

  • Page 44: Led Status Indications

    STANDBY MODE off your T-Box directly at the power point as this can cause problems with the Once your T-Box is in standby mode, it will transition to sleep mode based on the SLEEP MODE Pressing the power button on the remote control continuously for 3 seconds will set your...

  • Page 45: Reset Options

    'power' button on the remote new remote control to your T-Box Before disconnecting the power supply, first turn your T-Box off WARNING: Never pull the cord out of the T-Box directly as it could cause issues with the hard...

  • Page 46: Problem Solving

    Please give us a call on 1300 136 841 and we’ll try to work through the issue with TROUBLE WITH YOUR REMOTE CONTROL PAIRING AND CONNECTIVITY My T-Box has stopped responding to the remote control – there are multiple types of round batteries available at retailers that look similar...
  • Page 47 ® Press button ‘1’ and button ‘7’ at the same time, and hold them both down for I press the button once, and the T-Box behaves as if I pressed the button many times If after replacing the batteries you are still encountering the same problem, please call us on 1300 136 841 The T-Box often doesn’t respond to the remote reliably...
  • Page 48 Call us on 1300 136 841 for technical support 1300 136 841 for technical support T-BOX POWER ISSUES are switched on on the front of your T-Box is blinking as the batteries may have run out call us on 1300 136 841 for further assistance...
  • Page 49 TROUBLE WITH BIGPOND MOVIES ® My movies take ages to download Call us on 1300 136 841 to check ® I rented a movie but the download is always pending from the Home Menu I'm trying to rent or watch a movie, but there's an on-screen message saying 'HDCP compliant digital TV connection required.
  • Page 50 The credit card you registered may have passed its expiry date, for example valid credit card to provide proof of age Note: If you have redeemed a voucher and there is no credit left the T-Box will TROUBLE WITH REGISTERING YOUR T-BOX OR SIGNING UP TO MOVIES I thought I had registered my T-Box but I can’t access any of the BigPond TV...

  • Page 51: Trouble With Hard Drive Checks

    films rated MA15+ and R18+ TROUBLE WITH HARD DRIVE CHECKS My T-Box says it is completing a hard drive check but I still can’t view my recordings or record TV shows the hard drive check once it has commenced...
  • Page 52 Settings Menu and complete the following steps: If successful, you‘ll see a picture with the T-Box with three green ticks indicating successful connection to the modem, to BigPond ®...
  • Page 53 TROUBLE WITH FREE-TO-AIR CHANNEL RECEPTION I can’t get all the free-to-air channels all the available channels select Channel tuning and then select re-scan channels How do I manually tune TV channels? T-Box, you will need to follow these steps:...

  • Page 54: Trouble With Your Picture

    ® button marked ‘Input’ or ‘Source’ on your TV remote and choose the input Note: If you are setting up your T-Box for the first time it may take some time The picture quality on my TV isn’t very good following these steps: I’ve activated a subtitles or a language option and nothing is happening...

  • Page 55: Trouble With Recording

    I can’t export my recorded program created for USB exported recordings TROUBLE WITH FOXTEL ON T-BOX I'm having internet streaming issues Download and streaming of FOXTEL on T-Box and BigPond content including ® BigPond Movies is unmetered which means it will not count towards your...
  • Page 56 Why can I not see the FOXTEL on T-Box channels on my T-Box? ® please go to What are the eligibility requirements to subscribe to FOXTEL on T-Box? Internet connection ® For full details please visit TROUBLE WITH BIGPOND TV I can’t see my BigPond TV channels...
  • Page 57 THE WORKING CONDITIONS The T-Box ® available, must be installed and used exclusively in Australia and in accordance The T-Box and the services offered in conjunction with it are strictly for private ®...

  • Page 58: Product Warranty

    To make a claim under this Voluntary Product Warranty, you must provide proof of purchase and call Telstra T-Box Support on 1300 136 841 to arrange, at our expense, for a prepaid return satchel for you to send the product and all the components components from the original purchase to a Telstra Shop to make a claim under this The benefits conferred by this Voluntary Product Warranty are in addition to other...
  • Page 59 Statutory Rights Our goods come with guarantees that cannot be excluded under the Australian entitled to have the goods repaired or replaced if the goods fail to be of acceptable For your records Date of purchase...
  • Page 60 Any violation of these intellectual property rights and, in particular, any act of piracy, List of registered trade marks the use of paid or free services available with the T-Box, are trademarks registered and Telstra T-Box are registered trade marks of Telstra Corporation ®...

  • Page 61: Technical Information

    TECHNICAL INFORMATION Model: Telstra T-Box ® Power supply: T-Box dimensions: T-Box net weight: Packaged weight: Remote control dimensions: Remote control battery: 2 x CR2032 Operating temperature: 0°C to 45°C Power usage on paused standby: <1W...
  • Page 62 FOR MORE INFORMATION: CALL 1300 136 841 VISIT telstra.com/tbox VISIT A TELSTRA STORE OR PARTNER...

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