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High Sec Labs Warranty Programs
Hardware Service Coverage
All HSL hardware comes with a two-year, return-to-depot warranty
at no extra charge. This limited warranty covers 100% of parts and
workmanship on any required repairs. However, repair turnaround
times average two weeks, so the purchase of enhanced hardware
service coverage is highly recommended for all mission-critical
applications. The PREMIUM program provides next day replacement
service and 24x7 telephone support. Both of these programs are
available in US, Canada and in Europe.
Program
Service Level
Return-to-Depot
STANDARD
Repair
Next Day Advance
PREMIUM
Replacement
All HSL hardware are designed and tested for at least 10 years of
maintenance-free operation. HSL will be pleased to extend your
STANDARD warranty for up to 7 years after purchase and to extend
PREMIUM warranty for up to 10 years after purchase.
It is beneficial to purchase enhanced coverage at the same time as
the hardware. Doing so ensures that the hardware is continuously
protected. Although it is possible to obtain enhanced coverage at a
later date, such contracts are subject to a blackout period which
delays the start of any coverage by 60 days.
K202B/D Secure KVM Switch User Manual
Technical Support Hours
Email 24/7, phone 9 am - 5:30
pm , Eastern, Monday to
Friday
24x7
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High Sec Labs Limited Warranty Terms and
Conditions
High Sec Labs warrants that the product you have purchased from
High Sec Labs or from an authorized High Sec Labs reseller is free
from defects in material and workmanship under normal use
during the Limited Warranty period. The warranty period
commences on the date of purchase. Your sales receipt showing
the date of purchase of the High Sec Labs product is your proof of
the date of purchase. This warranty is not transferable to anyone
who subsequently purchases the product from you. This Limited
Warranty does not include expandable parts.
Never open the product's enclosure and never attempt to replace
or fix any internal part! Any attempt to repair the product, install
or replace components by an unauthorized person could expose
that person to risk electrical shock and will cause the product
warranty to be void immediately. Should the product require
service during the term of the Limited Warranty, High Sec Labs
would provide either mail-in or carry-in service.
High Sec Labs will repair or replace according to its own discretion
the defective products or parts with new products or parts. All
exchanged parts and products replaced under this warranty will
become the property of High Sec Labs.
TO OBTAIN SERVICE UNDER THIS LIMITED WARRANTY for mail-in
or carry-in you must return the product, freight prepaid and
insured (or assume the risk of loss or damage during shipment) in
the original container or an equivalent, to a High Sec Labs Service
Center. If the unit was not registered, you should enclose a
written receipt for the product, showing the date of purchase,
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