Troubleshooting; Fortigate-5001C Board Does Not Start Up - Fortinet FortiGate-5001C Manual

Troubleshooting

Troubleshooting

FortiGate-5001C board does not start up

Chassis with a shelf manager: no communication with shelf manager
20
• An ATCA chassis with a FortiGate-5001C board installed
• An electrostatic discharge (ESD) preventive wrist strap with connection cord
FortiGate-5001C boards must be protected from static discharge and physical shock.
Only handle or work with FortiGate-5001C boards at a static-free workstation. Always
wear a grounded electrostatic discharge (ESD) preventive wrist strap when handling
FortiGate-5001C boards.
1 Shut down the operating system running on the FortiGate-5001C board. For example:
• From the web-based manager, go to the Unit Operation dashboard widget, select
Shutdown and then select OK.
• From the CLI enter
execute shutdown
2 Attach the ESD wrist strap to your wrist and to an available ESD socket or wrist strap
terminal.
3 Fully loosen the retention screws on the FortiGate-5001C front panel.
4 Unlock both handles by squeezing the handle locks.
Unlock
Handle
5 Slowly open both handles a small amount (about 8 degrees) until the IPM LED flashes
blue.
6 Keep the handles in this position until the IPM LED stops flashing and becomes solid
blue.
7 After 10 seconds snap both handles back into place.
The board powers up, the LEDs light and in a few minutes the FortiGate-5001C board
operates normally.
8 Fully tighten the retention screws to lock the FortiGate-5001C board into position in
the chassis slot.
This section describes some common troubleshooting topics.
Shelf manager or firmware problems may prevent a FortiGate-5001C board from starting
up correctly.
If the FortiGate-5001C board is receiving power and the handles are fully closed and the
FortiGate-5001C still does not start up, the problem could be that the FortiGate-5001C
cannot communicate with the chassis shelf manager. This problem can only occur in an
ATCA chassis that contains a shelf manager.
Hardware installation
FortiGate-5001C Security System Guide
01-400-181221-20121130
http://docs.fortinet.com/