Startup Problems - HP Notebook PC Reference Manual

Startup Problems

If the computer doesn't respond when you turn it on
• Connect the AC adapter.
• Press the blue sleep button to try turning on the unit.
• Reset the computer by inserting a straightened paper clip into the system-off switch
on the right side of the computer. Then press the blue sleep button to turn it on.
• If the computer still doesn't respond, remove the battery and AC adapter, remove any
PC cards, and undock the computer if docked. Then plug in the AC adapter again, and
reset the computer using the system-off switch.
If the computer won't boot from battery power
• Make sure the battery is properly inserted and fully charged. Check the battery's
charge by removing it and pressing the pad on the back of the battery. The lights
show the charge level.
• If your model supports a secondary battery and you have one available, install it and
try starting the computer.
• If available, try another battery.
If the computer won't boot from the floppy disk drive
• Make sure the drive is installed or connected correctly—see "To connect the floppy
disk drive to the parallel port" on page 79.
•
Make sure the floppy disk drive is selected as the boot device—see "To change the
boot device" on page 30.
If the computer takes a long time to resume after being suspended
• The computer can routinely take a minute or more to resume if it has a network card
installed. While the operating system is loading drivers and checking hardware and
network connections, you will see a blinking cursor on your display. As soon as the
hardware has been re-initialized, the Windows desktop will appear.
If you get a VirusScan error message at startup
• For Windows 2000, if you connect to a network using a logon other than your
Windows logon, assign Windows administrator privileges to the network logon.
Troubleshooting and Maintenance
Troubleshooting Your Computer
Reference Guide 123