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HP Notebook pc User Manual

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  • Page 1 User Guide...
  • Page 2 Bluetooth is a trademark owned by its common to most models. Some features otherwise using any software product proprietor and used by Hewlett-Packard may not be available on your computer. preinstalled on this computer, you agree to Company under license. Microsoft,...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Starting right ..............................1 Best practices ............................1 Fun things to do ............................ 1 More HP resources ..........................2 2 Getting to know your computer ......................... 3 Finding your hardware and software information ................. 3 Front ..............................3 Right side .............................
  • Page 6 Using the webcam ..........................21 Using audio ............................21 Connecting speakers ......................22 Connecting headphones and microphones ............... 22 Checking the sound ......................22 Using video ............................22 Connecting a VGA monitor or projector (select models only) ..........23 Connecting an HDMI device ....................23 Configuring HDMI audio settings ..............
  • Page 7 7 Managing and sharing information ......................... 38 Using a USB device ........................... 38 Connecting a USB device ....................38 Removing a USB device ....................39 Connecting a powered USB device ................... 39 Inserting and removing a memory card ....................40 8 Maintaining your computer ..........................
  • Page 8 Downloading a BIOS update ..................... 55 Using System Diagnostics ........................55 Using HP PC Hardware Diagnostics (UEFI) (select models only) ............. 56 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....... 56 11 Backing up, restoring, and recovering ......................57 Creating backups ..........................
  • Page 9 Audio problems ........................67 Power management problems ................... 68 Resolving a low battery level ................68 Resolving a low battery level when external power is available ..68 Resolving a low battery level when no power source is available ..68 Resolving a low battery level when the computer cannot exit Hibernation ..................

  • Page 11: Starting Right

    Starting right This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices To protect your smart investment, after you set up and register the computer, we recommend the following steps:...

  • Page 12: More Hp Resources

    North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 ●...

  • Page 13: Getting To Know Your Computer

    Getting to know your computer Finding your hardware and software information Select Start > Computer. ▲ A list displays all of the storage devices installed in your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Front Component Description...

  • Page 14: Right Side

    Right side Component Description USB 2.0 ports (2) Connect an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. NOTE: For details about different types of USB ports, see Using a USB device on page Optical drive Reads and writes (select models only) to an optical disc.

  • Page 15: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter.
  • Page 16 Component Description WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Display

    Display Component Description WLAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. Some models provide access to video conferences and online chat by means of streaming video.

  • Page 18: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...

  • Page 19: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 20: Button

    Button Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 21: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Reveals system information when pressed in combination with the key. Windows key Displays the Windows Start menu. Action keys Execute frequently used system functions.

  • Page 22: Bottom

    Bottom Component Description Battery lock and unlock latch Locks and unlocks the battery into the battery bay. Battery bay Holds the battery. Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 23: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 2 places depending on your computer model: Affixed to the bottom of the computer, or located in the battery bay.
  • Page 24 Component Model number (select models only) Revision number Microsoft Certificate of Authenticity—Contains the Windows Product Key. You may need the ● Product Key to update or troubleshoot the operating system. Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the ●...

  • Page 25: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.

  • Page 26: Using A Wlan

    To use operating system controls, select Start > Control Panel > Network and Internet > Network and Sharing Center. For more information, select Start > Help and Support. Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point.

  • Page 27: Configuring A Wireless Router

    For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP. Configuring a wireless router For help in setting up a wireless router, see the information provided by your router manufacturer or your ISP. NOTE: It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router.

  • Page 28: Using Bluetooth Wireless Devices (Select Models Only)

    After the connection is made, place the mouse pointer over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
  • Page 29 Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

  • Page 30: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like speakers, headphones, monitor, projector, TV, and high-definition devices.

  • Page 31: Using The Webcam

    Component Description NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page USB 2.0 ports (2) Connect optional USB devices. NOTE: For details about different types of USB ports, Using a USB device on page Speakers (4) Produce sound.

  • Page 32: Connecting Speakers

    Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio- out (headphone)/audio-in (microphone) jack on your computer or on a docking station. wireless To connect speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Configuring HDMI audio settings on page Before connecting speakers, lower the volume setting.

  • Page 33: Connecting A Vga Monitor Or Projector (Select Models Only)

    Connecting a VGA monitor or projector (select models only) To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. To connect a monitor or projector: Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown.

  • Page 34: Configuring Hdmi Audio Settings

    Connect the other end of the cable to the high-definition TV or monitor. Press to alternate the computer screen image between 4 display states: PC screen only: View the screen image on the computer only. ● both Duplicate: View the screen image simultaneously on the computer and the external ●...

  • Page 35: Managing Your Audio And Video Files (Select Models Only)

    Managing your audio and video files (select models only) CyberLink PowerDVD helps you manage and edit your photo and video collections. To start CyberLink PowerDVD, select Start > All Programs > Music, Photos and Videos, and ▲ then click CyberLink PowerDVD. For more information about using CyberLink PowerDVD, see the PowerDVD software Help.

  • Page 36: Using The Keyboard And Pointing Devices

    Using the keyboard and pointing devices Your computer allows easy on-screen navigation. In addition to the keyboard, a TouchPad allows you to perform on-screen functions. Select models also have special action keys or hot key functions to perform routine tasks simply. In addition to the pointing devices, such as a TouchPad, included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.

  • Page 37: Using The Hot Keys

    Icon Description Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system.

  • Page 38: Using The Touchpad

    Using the TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.

  • Page 39: Using Touchpad Gestures

    Using TouchPad gestures The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate to manipulate items on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: Select Start >...

  • Page 40: Pinching/Zooming

    Pinching/zooming Pinching allows you to zoom in or out on images or text. Zoom in by placing two fingers together on the TouchPad, and then moving them apart. ● Zoom out by placing two fingers apart on the TouchPad, and then moving them together. ●...

  • Page 41: Managing Power

    Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation.

  • Page 42: Initiating And Exiting Hibernation

    NOTE: If you have set the computer to require a password on wakeup, you must enter your Windows password before the computer redisplays your work. Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a specific period of inactivity, depending on whether the computer is running on battery power or on external power, or when the battery reaches a critical battery level.

  • Page 43: Running On Battery Power

    HP Recommended. Automatically balances performance with energy conservation. ● Power Saver. Saves power by reducing system performance and screen brightness. ● High Performance. Favors performance, but may use more energy. ● You can also create your own power plan and customize it to suit your needs. Use HP Power Manager (select models only) or Windows Control Panel to select a power plan or to create your own plan.

  • Page 44: Finding Battery Information

    Remove the battery (3) from the computer. To insert the battery, follow these steps: CAUTION: Do not slant the battery as you insert it. Holding the battery in the middle, slide the battery (1) straight into the computer until the battery release latch locks into place.

  • Page 45: Conserving Battery Power

    Battery Check tool in Help and Support to test battery performance ● Information about calibration, power management, and proper care and storage to maximize ● battery life Information about battery types, specifications, life cycles, and capacity ● To access battery information, select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions.

  • Page 46: Replacing A User-Replaceable Battery

    Regulatory, Safety and Environmental Notices See the for proper battery disposal. To access this guide, select Start > Help and Support > User Guides. Replacing a user-replaceable battery Battery Check in Help and Support notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition.
  • Page 47 When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video ● port When the computer will be unused and disconnected from external power for an extended ●...

  • Page 48: Managing And Sharing Information

    Managing and sharing information Drives are digital storage devices that help you store, manage, share, and access information. Your computer has an internal hard drive that stores your computer's software, operating system, as well as providing storage for all of your personal files. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a memory card to import information directly from your phone or camera.

  • Page 49: Removing A Usb Device

    A sound indicates that the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer. Removing a USB device CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB device.

  • Page 50: Inserting And Removing A Memory Card

    Inserting and removing a memory card To insert a memory card: CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card. Hold the card label-side up, with the connectors facing the computer. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.

  • Page 51: Maintaining Your Computer

    Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer.

  • Page 52: Using Disk Cleanup

    For additional information, access the Disk Defragmenter software Help. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup: Select Start >...
  • Page 53 Remove the service door from the computer by completing the following steps:. With the battery bay toward you, loosen the service door screw (1). Lift up and remove the service door (2). If you are replacing a memory module, remove the existing memory module: Pull away the retention clips (1) on each side of the memory module.
  • Page 54 Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 55 Replace the service door by completing the following steps: Align the tabs on the service door with the notches on the computer, and slide the service door down into place (1). Tighten the service door screw (2) to hold the service door in place. Replace the battery.

  • Page 56: Updating Programs And Drivers

    Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available.

  • Page 57: Cleaning The Sides Or Cover

    Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
  • Page 58 If the computer has a wireless device installed, the use of these devices may be restricted in ● some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use your computer before you turn it on.

  • Page 59: Securing Your Computer And Information

    Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.

  • Page 60: Setting Windows Passwords

    Use the following tips for creating and saving passwords: To reduce the risk of being locked out of the computer, record each password and store it in a ● secure place away from the computer. Do not store passwords in a file on the computer. When creating passwords, follow requirements set by the program.

  • Page 61: Using Internet Security Software

    To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. Use the arrow keys and follow the on-screen instructions.

  • Page 62: Installing Hp And Third-Party Software Updates

    security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. To be sure that all available updates are installed on the computer, observe these guidelines: Run Windows Update as soon as possible after you set up your computer. Select Start > All ●...
  • Page 63 Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. Remove the key and keep it in a safe place. Using an optional security cable lock...

  • Page 64: Using Computer Setup (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    10 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 65: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 66: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.

  • Page 67: 11 Backing Up, Restoring, And Recovering

    11 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups Use HP Recovery Manager to create recovery media immediately after you set up the working computer.

  • Page 68: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 69: Tips For A Successful Backup

    Tips for a successful backup Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these ● folders periodically. Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your ●...

  • Page 70: Restore And Recovery

    To restore, see Restoring specific files using Windows Backup and Restore on page Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time).

  • Page 71: Recovering Using Hp Recovery Partition (Select Models Only)

    If the recovery media do not work, you can obtain recovery discs for your system from support ● through the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. The Minimized Image Recovery option is recommended for advanced users only. All hardware- ●...
  • Page 72 To change the boot order for a recovery flash drive: Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 11 Backing up, restoring, and recovering...

  • Page 73: 12 Specifications

    12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.

  • Page 74: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...

  • Page 75: 13 Troubleshooting And Support

    13 Troubleshooting and support Troubleshooting ● Contacting support ● Troubleshooting Wireless connection problems Some possible causes for wireless connection problems include the following: Wireless device is not turned on. ● Wireless device is not installed correctly or has been disabled. ●...

  • Page 76: Current Network Security Codes Are Unavailable

    If entering a security code is not the problem, you may have a corrupted WLAN connection. Many times, Windows can automatically repair a corrupted WLAN connection. If there is a network status icon in the notification area, at the far right of the taskbar, right-click ●...

  • Page 77: Cannot Connect To The Wireless Router

    If the connection does not improve, try forcing the device to reestablish all connection values: Select Start > Control Panel > Network and Internet > Network and Sharing Center. In the left panel, click Manage wireless networks. A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed.

  • Page 78: Power Management Problems

    To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware and Sound > Sound. Power management problems Some possible causes for power management problems include the following: Low battery levels ● AC adapter problems ●...

  • Page 79: Contacting Support

    If the power lights turn , the AC adapter is working properly. ● If the power lights remain , check the connection from the AC adapter to the computer ● and the connection from the AC adapter to the AC outlet to make sure the connections are secure.

  • Page 80: 14 Electrostatic Discharge

    14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 81: Index

    Index boot order external devices 39 AC adapter 5 changing 61 external monitor port action keys bottom 14 connecting 23 decrease screen brightness buttons identifying 5, 21 left TouchPad 8, 28 Help and Support 26 optical drive eject 4 firewall software 51 identifying 11 power 10 fn key, identifying 11, 27...
  • Page 82 microphone jacks connecting 22 readable media 31 audio-in (microphone) 5, 21 identifying 7, 20 recovering from the recovery audio-out (headphone) 5, 21 Microsoft Certificate of Authenticity discs 61 network 5 label 14 recovering the original system 60 RJ-45 (network) 5 mouse, external recovery 60 setting preferences 26...
  • Page 83 speakers, identifying 21 storing a battery 35 webcam supported discs 57 identifying 7, 20 system information hot key 27 using 21 system recovery 60 webcam light, identifying 7, 20 system restore points, creating Windows Backup and Restore restoring files 60 Windows key, identifying 11 Windows passwords 50 temperature 35...

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