HP Notebook PC Reference Manual
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HP Notebook PC Reference Manual

HP Notebook PC Reference Manual

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  • Page 1 HP Notebook PC Reference Guide...
  • Page 2 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
  • Page 3 Corporation. Pentium® and the Intel Inside logo are U.S. registered trademarks and Celeron™ and SpeedStep™ are U.S. trademarks of Intel Corporation. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. Hewlett-Packard Company HP Notebook Customer Care 1000 NE Circle Blvd., MS 425E Corvallis, OR 97330 Reference Guide...

  • Page 4: Important Safety Information

    UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU AS PART OF THE HP PRODUCT AND SHALL SUPERSEDE ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE.
  • Page 5 COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software a) for archival purposes or (b) when copying or adaptation is an essential step in the use of the software with an HP product so long as the copies and adaptations are used in no other manner.
  • Page 6 U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure is subject to HP standard commercial license terms and for non-DOD Departments and Agencies of the U.S. Government, the restrictions set forth in FAR 52.227-19(c)(1-2) (June 1987) Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Copyright (c) 2000 Hewlett-Packard Company.

  • Page 8: Table Of Contents

    Contents Getting Started with Your HP Notebook ..............11 Taking Inventory......................12 What’s in the box? ....................12 To buy accessories ....................12 To find more information..................13 Identifying Parts of the Computer................14 Front View ......................14 Back View......................15 Bottom View ......................
  • Page 9 To protect against viruses ..................44 Working in Comfort with a Notebook PC ..............45 Taking Care of Your Computer .................. 47 To protect your hard disk drive................47 To maintain your computer................... 47 To safeguard your data..................48 To extend the life of the display................48 To clean your computer ..................
  • Page 10 To use an external monitor..................82 To use a TV set as a monitor................. 84 To connect an IEEE 1394 device ................85 To connect a serial device ..................85 To connect an infrared device ................85 To use a port replicator ..................86 Installing Additional RAM ..................
  • Page 11 HP Support and Service....................127 Getting Assistance for Your Computer..............128 To get help from the Web ................... 128 To contact HP for support or service ..............128 To receive repair service ..................131 To prepare your computer for shipment.............. 132 Hewlett-Packard Limited Warranty Statement ............

  • Page 12: Getting Started With Your Hp Notebook

    Getting Started with Your HP Notebook Reference Guide...

  • Page 13: Taking Inventory

    • Recovery CD or DVD, for restoring Windows and all software included with your computer. • Microsoft Windows manual. In addition, your HP notebook includes preinstalled software. (The exact software installed depends on your particular notebook model.) To buy accessories You can buy accessories for your computer online.

  • Page 14: To Find More Information

    Online HP Notes For late-breaking information available after the manuals were completed, see the HP Notes in the online HP Library, or on the Recovery CD or DVD in \hp\Library. Microsoft Windows This is shipped with your computer and contains information about using the version manual of Microsoft Windows shipped with your computer.

  • Page 15: Identifying Parts Of The Computer

    Getting Started with Your HP Notebook Identifying Parts of the Computer Identifying Parts of the Computer Front View 1. Computer open/close latch. 8. Wireless on-off button and indicator light (on certain models). 2. One-Touch buttons. 9. Battery. 3. Keyboard status lights.

  • Page 16: Back View

    Getting Started with Your HP Notebook Identifying Parts of the Computer Back View 14. AC adapter jack. 19. External monitor port. 15. Two USB ports. 20. S-video port. 16. LAN port. 21. Kensington lock slot (security connector). 17. PS/2 keyboard or PS/2 mouse port (supports Y 22.

  • Page 17: Bottom View

    Getting Started with Your HP Notebook Identifying Parts of the Computer Bottom View 26. Hard disk drive. 29. RAM cover. 27. Battery latch. 30. Docking port. 28. Mini-PCI cover (no user parts inside). 31. Reset button. Reference Guide...

  • Page 18: Status Lights

    Getting Started with Your HP Notebook Identifying Parts of the Computer Status Lights The computer includes a number of status lights that report power and battery status, drive activity, and keyboard functions such as Caps Lock and Num Lock. The following diagram shows the main status lights on the front of the computer.
  • Page 19 Getting Started with Your HP Notebook Identifying Parts of the Computer • Blinking: the AC adapter is connected and the battery is missing or has a fault. • Off: the AC adapter is not connected. The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks.

  • Page 20: Setting Up Your Computer

    HP docking accessories offer quick, easy connections to these devices. This can reduce the risk of ergonomic injury. See Working in Comfort in the online HP Library.
  • Page 21 Getting Started with Your HP Notebook Setting Up Your Computer To remove the battery 1. Before removing the battery, do one of the following: • Shut down the computer or put it into Hibernate mode, or • Plug in the AC adapter.

  • Page 22: Step 2: Connect Ac Power

    If “90W” is printed below the AC adapter socket, do not use a 60- or 75-watt adapter, such as HP F1454A, F1781A, F4600, or F4814, and do not use DC adapter accessories F1455A and F2297A.

  • Page 23: Step 3: Connect A Phone Line

    Getting Started with Your HP Notebook Setting Up Your Computer Step 3: Connect a phone line You can use the built-in modem, or, if you prefer, you can connect to a PC Card modem or an external modem. 1. Make sure the telephone line is an analog line, sometimes called a data line. (You must not use a digital line.)

  • Page 24: Step 4: Turn On The Computer

    Getting Started with Your HP Notebook Setting Up Your Computer Step 4: Turn on the computer • Press the power button above the left side of the keyboard. The computer then boots up, and Windows starts automatically. Hint If your computer does not turn on when operating on battery power, the battery may be out of power.

  • Page 25: Step 5: Set Up Windows

    If you decide not to register during Windows setup, choose the option to print the registration form, and then fax it to HP at the fax number on the form. Or you can register by calling HP Customer Care—see “To contact HP for support or service”on page 128 to find the phone number.

  • Page 26: To Connect To The Internet

    Start, Tour Windows XP or Start, Help (Windows 2000), or check the Windows manual to discover what’s new. • See the online Reference Guide to learn more about using and maintaining your computer—click Start, Help and Support, HP Library (Windows XP) or Start, Programs, Hewlett-Packard, Notebook, HP Library (Windows 2000). Reference Guide...

  • Page 28: Basic Operation

    Basic Operation Reference Guide...

  • Page 29: Operating Your Computer

    Basic Operation Operating Your Computer Operating Your Computer You can start and stop your computer using its power button. However, at certain times you may want to use other methods to start or stop the computer—depending on power considerations, types of active connections, and start-up time. To turn the computer on and off Power mode To enter this mode...

  • Page 30: To Reset The Computer

    Basic Operation Operating Your Computer To reset the computer Occasionally, you may find that Windows or the computer has stopped responding, and will not let you turn the computer off. If this happens, try the following in the order listed. •...

  • Page 31: To Change The Boot Device

    CD-ROM drive, or an internal network interface card. 1. Click Start, Turn Off Computer (or Shut Down), Restart. 2. When the HP logo appears, press ESC to display the Boot menu. 3. Use the arrow keys to select the boot device, and press ENTER.

  • Page 32: To Use The Touch Pad

    Basic Operation Operating Your Computer To use the touch pad The touch pad includes an on-off button so you can turn off the touch pad to avoid moving the pointer accidentally, such as by touching the pad while typing. The indicator light turns off when you turn off the touch pad.
  • Page 33 Basic Operation Operating Your Computer Moving and selecting 1. Place your hands in a normal typing position. 2. Move a thumb or finger across the touch pad in the direction you want the pointer to move. 3. Use the left and right click buttons, which function like the left and right buttons on a mouse, to make your selection: •...

  • Page 34: To Use The Fn Hot Keys

    Basic Operation Operating Your Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, and then release both keys.

  • Page 35: To Use The One-Touch Buttons

    Your computer is preconfigured to access the following services: 1. Microsoft Outlook Express e-mail software. 2. HP TV Now—see “To use a TV set as a monitor” on page 84. –or– HP Presentation Ready—see “To change computer settings for a presentation” on page 39.

  • Page 36: To Use The Windows And Applications Keys

    Basic Operation Operating Your Computer To reprogram a One-Touch button 1. Click Start, All Programs (or Programs), Hewlett-Packard, Notebook, HP One-Touch, HP One-Touch Configuration. 2. On the One-Touch tab, click the button you want to reprogram. 3. Type a label for the button, and then select the application, document, folder, or Web site you want the button to open.

  • Page 37: To Use The Embedded Keypad

    Basic Operation Operating Your Computer To use the embedded keypad Your computer’s built-in keyboard includes an embedded keypad you can use to type numbers and arithmetic operators. The keys in this keypad are marked using light blue characters. • Press Fn+F8 to turn on the embedded keypad. •...

  • Page 38: To Adjust The Display

    • Press Fn+F1 or Fn+F2 to decrease or increase (respectively) the display’s brightness. –or– • Click Start, All Programs (or Programs), Hewlett-Packard, Notebook, HP Display Settings. You have the option of adding a display settings icon in the taskbar for quick access.

  • Page 39: To Adjust The Volume

    Basic Operation Operating Your Computer To adjust the volume To increase or decrease the volume • Press Fn+PageUp or Fn+PageDown. • Press the back or front half of the volume control on the right side of the computer. • Click the speaker icon in the taskbar (if not present, see Windows Help), and drag the volume control bar up or down.

  • Page 40: To Change Computer Settings For A Presentation

    When you show a presentation to an audience, you’ll often want to adjust some of your video and power settings for the show. You can easily do this with HP Presentation Ready, an application that automatically adjusts your computer for slide shows and similar presentations, and also opens the presentation itself.

  • Page 41: Using Cds Or Dvds

    Basic Operation Using CDs or DVDs Using CDs or DVDs To insert or remove a CD or DVD CAUTION Do not remove a CD or DVD while the computer is reading it. Otherwise, the computer could stop responding and you could lose data. Be sure to press the CD or DVD onto the spindle.

  • Page 42: To Play Dvd Movies

    (usually no more than four). When you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. Your HP warranty does not cover the expense of correcting this situation. Refer to the help for your DVD player software for details about setting region codes.

  • Page 43: Securing Your Computer

    BIOS Setup Utility 1. Click Start, Turn Off Computer (or Shut Down), Restart. 2. When the HP logo appears, press F2 to enter BIOS Setup. 3. From the Security menu, enter or modify the Administrator Password or User Password as needed. See “Security Menu” on page 120.

  • Page 44: To Lock Your Computer

    Control Panel Display. You can lock the computer these ways: • Press the HP Quick Lock button—the five One-Touch buttons are located above the keyboard.

  • Page 45: To Protect Against Viruses

    Basic Operation Securing Your Computer To protect against viruses Virus-protection software can help protect the integrity of your data. This is especially important if you use the Web. Your computer comes equipped with Norton AntiVirus software. You can get detailed instructions from the software’s online Help.

  • Page 46: Working In Comfort With A Notebook Pc

    HP equipment is available in Working in Comfort, which is preloaded on the hard disk in the HP Library and available on the Windows 2000 Recovery CD or DVD in \hp\library—as well as at www.hp.com/ergo.
  • Page 47 Basic Operation Working in Comfort with a Notebook PC Using Your Mobile Computer • Position the computer so your wrists and hands are in a neutral position. Your wrists should be as straight as possible and should not have to bend sideways or more than 10 degrees up or down.

  • Page 48: Taking Care Of Your Computer

    Basic Operation Taking Care of Your Computer Taking Care of Your Computer Use the following recommendations to maintain your computer during everyday use and prevent potential physical damage or data loss. To protect your hard disk drive Hard disk drives, as well as other internal components, are not indestructible and can be damaged by inappropriate handling and operation.

  • Page 49: To Safeguard Your Data

    Basic Operation Taking Care of Your Computer To safeguard your data • Do not use a pointing device or activate any other device that interrupts operation while the system is starting or stopping. • Back up your work regularly. Copy files to floppy, CD-RW, or network drives. •...

  • Page 50: To Clean Your Computer

    Basic Operation Taking Care of Your Computer To clean your computer • You can clean the computer with a soft cloth dampened with clean water or with water containing a mild detergent. Do not use an excessively wet cloth, and take care to keep water out of the case.

  • Page 52: Batteries And Power Management

    Batteries and Power Management Reference Guide...

  • Page 53: Managing Power Consumption

    Batteries and Power Management Managing Power Consumption Managing Power Consumption When you’re running your computer on battery power, you will want to maximize operating time without compromising performance. Your computer is designed to help you reduce power consumption and extend battery life without needing to turn it off. •...
  • Page 54 Batteries and Power Management Managing Power Consumption CAUTION Make a habit of saving your work before allowing your computer to enter Standby mode. If power is interrupted while the computer is in Standby mode, any information that was not saved will be lost. The computer can also enter Hibernate mode if battery power reaches a critically low level.

  • Page 55: To Manage Power Manually

    Batteries and Power Management Managing Power Consumption To manage power manually In addition to allowing the computer to enter its power-saving modes automatically, you can also put it into any of the following three modes whenever you need to. Power mode Does this…...

  • Page 56: Using Battery Power

    Batteries and Power Management Using Battery Power Using Battery Power To check battery status From the battery status light You computer has a battery status light—see “Status Lights” on page 17. From the Windows taskbar The Windows taskbar can display a power icon that provides detailed battery status information (see Windows Help for details).

  • Page 57: To Respond To A Low-Battery Warning

    Batteries and Power Management Using Battery Power To respond to a low-battery warning The computer automatically alerts you when the battery power drops to a critically low level. The computer first emits a high-pitched beep or displays a warning message. Then, if you do not restore power within a short time, the computer goes into Hibernate mode.
  • Page 58 • To maintain maximum battery capacity and accuracy of the battery gauge, perform this calibration procedure every few months: 1. Click Start, All Programs (or Programs), Hewlett-Packard, Notebook, HP Battery Optimizer. 2. Follow the displayed instructions to test and condition your battery. The process could take 4–6 hours or more per battery.

  • Page 60: Modem And Network Connections

    Modem and Network Connections Reference Guide...

  • Page 61: Using The Modem

    Modem and Network Connections Using the Modem Using the Modem You can connect your modem to a telephone line and communicate with other computers throughout the world. You can explore the Internet, send and receive e-mail messages, and use your PC to send and receive faxes. Your computer contains several software programs that work with your modem: •...

  • Page 62: To Connect The Modem

    Modem and Network Connections Using the Modem To connect the modem CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect the modem to the telephone wall jack. 1. Check that the telephone line is an analog line, sometimes called a data line. (You must not use a digital line.) 2.

  • Page 63: To Connect To The Internet

    Modem and Network Connections Using the Modem Special restrictions in certain countries • Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period you must wait before trying again differ from country to country: check with your telephone company.

  • Page 64: To Disconnect From The Internet

    Modem and Network Connections Using the Modem Connecting to the Internet 1. Double-click the Internet Explorer icon on the desktop. For your first connection, you’ll be prompted for information about your connection. 2. Click the Connect button in the Dial-up Connection or Network Connections window. For Windows XP, to display an icon for your connection, open Network Connections in Control Panel, right-click the connection, select Properties, and select the icon option.

  • Page 65: To Change Your Modem Settings

    Modem and Network Connections Using the Modem To change your modem settings The modem is already set up to be compatible with telephone systems and modems in most areas. However, in some situations, you may have to change modem settings to match local conditions.

  • Page 66: To Send And Receive E-Mail

    Modem and Network Connections Using the Modem To send and receive e-mail Sending and receiving e-mail requires an e-mail account with an Internet Service Provider or with your company’s communications system. If you are using AOL, e-mail services are part of your AOL service. For another ISP, you can use Outlook Express (included with your computer) or an e-mail system of your choice.

  • Page 67: To Send And Receive Faxes (Windows Xp)

    Modem and Network Connections Using the Modem To send and receive faxes (Windows XP) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer.

  • Page 68: To Send And Receive Faxes (Windows 2000)

    Modem and Network Connections Using the Modem To send and receive faxes (Windows 2000) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer.

  • Page 69: Connecting To A Lan

    Modem and Network Connections Connecting to a LAN Connecting to a LAN You can connect to local area networks (LANs), which give you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet.

  • Page 70: Making Wireless Connections

    Modem and Network Connections Making Wireless Connections Making Wireless Connections If your computer includes a wireless on-off button—located on the right side of the front of the computer—you can connect by radio to a wireless local area network (LAN) and access computers and other resources on the network.
  • Page 71 Modem and Network Connections Making Wireless Connections 5. If the wireless network uses standard encrypted communication, uncheck the automatic key option, and then select the following parameters—see your network administrator for the required settings: • Key: ASCII passphrase or hexadecimal key string. •...

  • Page 72: To Prepare For Connections (Windows 2000)

    Modem and Network Connections Making Wireless Connections To prepare for connections (Windows 2000) Before you can connect your computer to a particular 802.11 wireless network, you have to configure the computer for the specific type of connection: “AdHoc” or “Infrastructure.” Computer-to-Computer Connection (AdHoc) An AdHoc network provides a wireless connection from your computer directly to one or more computers with wireless capabilities, even if they aren’t connected to a LAN.
  • Page 73 If you are connecting to an access point or computer that is using Lucent/Agere-based software, you must set up compatible encryption on your computer. You can enter the encryption key manually. If you know only the Lucent/Agere passphrase, see c:\hp\drivers\wireless\readme.txt. Reference Guide...

  • Page 74: To Turn Wireless Communication On And Off

    Modem and Network Connections Making Wireless Connections To turn wireless communication on and off Important Wireless networks and cellular modems are examples of devices that use wireless communication. Such devices may be restricted in some situations or environments, such as when traveling in an airplane. If in doubt, be sure to ask for authorization before turning on your computer’s wireless networking.
  • Page 75 Modem and Network Connections Making Wireless Connections If you’re within range of your wireless network, your computer automatically connects. To check the status of your wireless connection, open Network Connections in Control Panel and double-click the connection (Windows XP), or click the wireless link icon in the taskbar and click the Link tab (Windows 2000).

  • Page 76: Add-On Devices

    Add-On Devices Reference Guide...

  • Page 77: Connecting Pc Cards

    Add-On Devices Connecting PC Cards Connecting PC Cards The computer’s PC Card slots are available for storing data and expanding the communication capabilities of the computer. The computer supports standard Type II and III PC Cards (PCMCIA and CardBus).You can insert two Type II cards or one Type III card.
  • Page 78 Add-On Devices Connecting PC Cards Removing a PC Card CAUTION Before removing a PC Card, you must use the Eject Hardware or Safely Remove Hardware icon in the taskbar, or shut down the computer. Otherwise, you could lose data. 1. Before removing the card, click the Eject Hardware or Safely Remove Hardware icon in the taskbar, and then click the card you want to remove.

  • Page 79: Connecting External Devices

    Add-On Devices Connecting External Devices Connecting External Devices To identify connectors for external devices The diagrams below show your computer’s connectors for external devices and for the port replicator. Locating connectors on the computer 1. Universal serial bus (USB) port. 2.
  • Page 80 Add-On Devices Connecting External Devices 9. Audio jacks (left to right): audio out (headphones), external microphone. 10. Modem port. 11. IEEE 1394 port (on certain models). 12. Infrared port. Locating connectors on the port replicator 1. AC adapter jack. 2. PS/2 keyboard and PS/2 mouse ports. 3.

  • Page 81: To Connect A Printer Or Other Parallel Device

    The pointing stick and touch pad are normally disabled while an external PS/2 mouse is connected. To connect a PS/2 mouse and keyboard at the same time, use the HP F1469A Y adapter. To connect a USB device Your computer’s universal serial bus (USB) provides a bi-directional serial interface for adding peripheral devices such as game controllers, serial and parallel ports, and scanners on a single bus.

  • Page 82: To Connect An Audio Device

    Connecting External Devices Note If you have problems making this connection, contact the device manufacturer and the HP Business Support Web site (www.hp.com/go/bizsupport) for the latest version of the driver for the device. To connect an audio device You can plug in an external microphone, external speakers, or headphones. In addition, if you connect your computer to the port replicator, you can plug in a stereo source (such as a CD player) or a device that accepts digital audio (such as a digital audio recorder).

  • Page 83: To Use An External Monitor

    • Press Fn+F5 to cycle through the display options: notebook display, external monitor, both. –or– Click Start, All Programs (or Programs), Hewlett-Packard, Notebook, HP Display Settings. You can also add a display settings icon in the taskbar for quick access.
  • Page 84 Add-On Devices Connecting External Devices If you need to increase the refresh rate on the external monitor, you can switch to only the external monitor. An alternative is to make one display a “secondary” display so you can select independent refresh rates: 1.

  • Page 85: To Use A Tv Set As A Monitor

    TV viewing. • If a One-Touch button is assigned to HP TV Now, press that button. (The five One- Touch buttons are located above the keyboard.) –or–...

  • Page 86: To Connect An Ieee 1394 Device

    Note If you have problems making this connection, contact the device manufacturer and the HP Business Support Web site (www.hp.com/go/bizsupport) for the latest version of the driver for the device. To connect a serial device The port replicator includes a standard 9-pin serial port that you can use to connect devices such as external modems and fax modems.

  • Page 87: To Use A Port Replicator

    If “90W” is printed below the AC adapter socket, do not use a 60- or 75-watt adapter, such as HP F1454A, F1781A, F4600, or F4814, and do not use DC adapter accessories F1455A and F2297A.
  • Page 88 Add-On Devices Connecting External Devices You can dock or undock the computer in any power state: on, off, standby, or hibernation. Make sure, however, that the computer is not entering into or resuming from standby or hibernation when you dock or undock, or the computer could lock up. To dock to the port replicator 1.
  • Page 89 Add-On Devices Connecting External Devices To undock from the port replicator 1. Press down the undock button on the right side of the port replicator. 2. Lift the computer out of the port replicator. Reference Guide...

  • Page 90: Installing Additional Ram

    At least one slot contains a RAM module installed at the factory. You can use both slots to expand your RAM. To install a RAM expansion module Use HP PC2100 DDR-266 or higher RAM only. You’ll need a small Phillips screwdriver for these steps. CAUTION Your computer’s chips are extremely sensitive to static electricity, and can be...

  • Page 91: To Remove A Ram Expansion Module

    Add-On Devices Installing Additional RAM 4. Insert the RAM board into the connector at about a 30° angle until it is fully inserted. Then press down at both sides until both latches snap closed. 5. Replace the cover. 6. Insert the battery. To remove a RAM expansion module You may want to remove a RAM module so you can install a larger one.
  • Page 92 Add-On Devices Installing Additional RAM 4. Release the two latches at the sides of the RAM board, so the free edge of the board pops up. 5. Pull the board out of the connector. 6. Replace the cover. 7. Insert the battery. Reference Guide...

  • Page 93: Replacing The Hard Disk Drive

    Add-On Devices Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You’ll need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter if you’re using one, and remove the battery. 2.

  • Page 94: To Replace The Hard Disk Drive Holder

    Add-On Devices Replacing the Hard Disk Drive To replace the hard disk drive holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the old hard drive. You’ll need a small Phillips screwdriver for this procedure.

  • Page 95: To Prepare A New Hard Disk Drive

    • If you want to use the hard disk with other than the original software and operating system, prepare the hard disk as described in the Corporate Evaluator’s Guide, available at the HP Business Support Web site (www.hp.com/go/bizsupport). Reference Guide...

  • Page 96: Troubleshooting And Maintenance

    Troubleshooting and Maintenance Reference Guide...

  • Page 97: Troubleshooting Your Computer

    • See the Microsoft Windows manual shipped with the computer. • See the HP Notes in the online HP Library for updated information. • Find technical tips and software updates for the computer at the HP Business Support Web site (www.hp.com/go/bizsupport).

  • Page 98: Cd-Rom And Dvd Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer If sound does not record • Plug in an external microphone. The computer does not have a built-in microphone. • Check the software controls for recording sound: click Start, All Programs (or Programs), Accessories, Multimedia (or Entertainment), Sound Recorder. •...
  • Page 99 Computer (or Shut Down), Restart. • If you created the CD on a CD-RW-type drive, try using a different media brand, such as the recommended HP C4403A (CD-R) or C4404A (CD-RW) media. Read and write quality may vary for other media.

  • Page 100: Display Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer If the computer can’t find Wordpad.exe after inserting a CD • The system is trying to open a .doc file in WordPad, but cannot find the Wordpad.exe program file. Type C:\Program Files\Accessories in the error message box. Display Problems If the computer is on, but the screen is blank •...

  • Page 101: Hard Disk Drive Problems

    This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections.

  • Page 102: Heat Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer If the hard disk makes a buzzing or whining noise • Back up the drive immediately. • See whether the noise is coming from elsewhere, such as from the fan or a PC Card drive.

  • Page 103: Keyboard And Pointing Device Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer • Check settings in the Device Manager: 1. Click Start, Control Panel, Performance and Maintenance, System (Windows XP) or Start, Settings, Control Panel, System (Windows 2000). 2. On the Hardware tab, click Device Manager and expand the infrared devices. Double-click the infrared port and make sure that the device is enabled.

  • Page 104: Lan Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer • Suspend or shut down the computer before you attach the scroll mouse, so that it will be detected properly. If you want to use the touch pad again, you must suspend or shut down the computer before you detach the scroll mouse.

  • Page 105: Memory Problems

    MS-DOS or Application and Software troubleshooter in Windows Help: click Start, Help and Support (or Help). • Third-party memory cards have not been tested by HP for use with the computer. • Test your computer’s memory with the e-Diagtools diagnostics. See “Testing the Hardware”...

  • Page 106: Modem Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer Modem Problems If the modem seems slow • Check for excess static or noise on a line reduces the overall transmission speed. If necessary, contact your telephone company about fixing this type of problem. •...
  • Page 107 Troubleshooting and Maintenance Troubleshooting Your Computer • If you have call-waiting, disable it—your telephone company can provide instructions. If the modem dials but doesn’t connect • Make sure you’re using an analog telephone line (2, 3, or 4 wires). You must not use a digital line.

  • Page 108: Pc Card (Pcmcia) Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer If the modem doesn’t fax • If you’re using fax Class 2 in the fax software, try using Class 1. • Close any other communications programs. • If you’re faxing by printing from an application, make sure you’ve selected the fax printer.

  • Page 109: Performance Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer • Test the PC card with the e-Diagtools diagnostics. See “Testing the Hardware” on page 116. If an I/O card stops communicating properly • The card may have been reset if the computer suspended or turned off. Exit any applications, and then remove and reinsert the card.

  • Page 110: Port Replicator Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer • If the computer’s hard disk drive frequently runs (as indicated by the hard drive light on the front of the computer) while the computer appears to be paused or running slowly, Windows is likely spending excess time writing to its swap file on the computer’s hard disk.

  • Page 111: Power And Battery Problems

    • Make sure the battery is fully installed and locked in place. • Make sure you’re using only the 90-watt HP AC adapter included with your computer (or other approved adapter that meets the power requirements of the computer).Do not use a 60- or 75-watt adapter, such as HP F1454, F1781, F4600, or F4814.

  • Page 112: Printing Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer • Test and recondition the battery every 3 months or so using HP Battery Optimizer— see “To get the most from your batteries” on page 56. If the Time Remaining for the battery is not correct •...

  • Page 113: Serial, Parallel, And Usb Problems

    • Certain applications may not work properly with 600-dpi printers. If you’re using such a printer, try selecting a compatible printer driver for a 300-dpi printer. For example, if you were using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300-dpi).
  • Page 114 116. If a USB port is not working • Contact the vendor of the peripheral device— and the HP Business Support Web site (www.hp.com/go/bizsupport)—for the latest USB drivers. • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Universal Serial Bus Controller.

  • Page 115: Startup Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer Startup Problems If the computer doesn’t respond when you turn it on • Connect the AC adapter. • Press the power button to try turning on the unit. • Reset the computer by inserting the tip of a ballpoint pen into the reset button on the bottom of the computer.

  • Page 116: Wireless Problems

    Troubleshooting and Maintenance Troubleshooting Your Computer Wireless Problems If you have problems with wireless communication • Make sure the wireless indicator light is on. • Make sure you are using the correct SSID (Windows XP) or ESSID (Windows 2000) and channel settings: see “To prepare for connections (Windows XP)” on page 69 or “To prepare for connections (Windows 2000)”...

  • Page 117: Testing The Hardware

    To run the e-Diagtools diagnostic test 1. Click Start, Turn Off Computer (or Shut Down), Restart. 2. When the HP logo appears, press F10 to start the diagnostic test. The first time you run the program, you are prompted to select the language for the program.
  • Page 118 Testing the Hardware 12. Optional: open the Support Ticket. In Windows, click Start, All Programs (or Programs), Hewlett-Packard, Notebook, HP e-Diagtools, e-Diagtools for Windows. 13. Click View to display the Support Ticket. 14. To add information about your problem, click Comments, type the information, and then click OK.

  • Page 119: Configuring The Computer

    Troubleshooting and Maintenance Configuring the Computer Configuring the Computer Two tools help you configure your computer’s operation: the BIOS Setup utility and HP TopTools. To run the BIOS Setup utility The BIOS (Basic Input and Output System) Setup utility enables you to make changes to the computer’s system configuration, and to tailor the operation of your computer to your...
  • Page 120 Troubleshooting and Maintenance Configuring the Computer Main Menu Setting Description Default BIOS Revision Shows the current BIOS version. Detected automatically. System Time Sets the time using 24-hour format. Values set take effect immediately. System Date Sets the date using dd/mm/yy format (except English, which uses mm/dd/yy format).
  • Page 121 Troubleshooting and Maintenance Configuring the Computer System Devices Menu Setting Description Default Video Display Device Sets whether the built-in display automatically switches to an Auto external display, if one is detected. External Pointing Disables the internal pointing devices when an external Auto Devices pointing device is connected.

  • Page 122: To Set Up Toptools

    • To run TopTools locally, click Start, All Programs (or Programs), Hewlett-Packard, HP TopTools Agent, HP TopTools Agent. For information on manageable HP computers, HP TopTools, and how they lower PC operating costs, see the HP Web site at www.hp.com/toptools.

  • Page 123: Reinstalling And Updating Software

    • On your computer’s hard drive under C:\hp\Drivers. • On the Recovery CD or DVD under \hp\Drivers. • On the HP Business Support Web site (www.hp.com/go/bizsupport). This Web site contains the latest updates of software drivers for different operating systems.

  • Page 124: To Create A Boot Disk (Windows 2000)

    To replace a damaged Recovery CD or DVD If you lose or damage the Recovery CD or DVD, take your computer to a local HP service center to get a replacement CD or DVD. Call the HP Customer Care Center for the address and telephone number of an HP service center near you—see “To contact HP for...

  • Page 125: To Update The Bios

    8. When the process is complete, reset the computer by inserting the tip of a ballpoint pen into the reset button on the bottom of the computer. BIOS updates are also available from the HP Business Support Web site (www.hp.com/go/bizsupport).

  • Page 126: To Update Windows Drivers

    Reinstalling and Updating Software To update Windows drivers From time to time, HP releases updated versions of the drivers for your computer. These updates are intended to fix any problems that could be encountered in the drivers, and to keep your computer running smoothly. In addition, HP may provide drivers for other versions of Microsoft Windows, in case you decide to install a different version of Windows.

  • Page 128: Hp Support And Service

    HP Support and Service Reference Guide...

  • Page 129: Getting Assistance For Your Computer

    To contact HP for support or service HP Customer Care Centers will assist you free of charge during the term of the warranty (you are responsible for the telephone charges). During the free assistance period, HP will assist with questions about: •...
  • Page 130 (www.hp.com/go/bizsupport) under “Contact HP” for the most complete and current list of phone numbers. If your HP notebook product is not normally sold by HP in the country of use, you must call a Customer Care Center that supports your notebook model.
  • Page 131 HP Support and Service Getting Assistance for Your Computer North America Russia Federation: United States: Moscow: +7-095-797-3520 Omnibook: (970) 635-1000 St. Petersburg: +7-812-346-7997 Pavilion: (208) 323-2551 Slovakia: +421-2-68208080 Canada: (905) 206-4663 Spain: +34-902-321-123 Mexico: Sweden: +46 (0)8-619-2170 Mexico City: 52-58-9922...

  • Page 132: To Receive Repair Service

    Can the problem be re-created? To receive repair service If the HP notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported.

  • Page 133: To Prepare Your Computer For Shipment

    If you have questions about packaging requirements when returning your notebook for repair, contact HP Service and Support—see “To contact HP for support or service” on page 128. If your notebook is not packaged properly, you will be responsible for any damages to it that occur during shipping.

  • Page 134: Hewlett-Packard Limited Warranty Statement

    3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
  • Page 135 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

  • Page 136: Reference Information

    Reference Information Reference Guide...

  • Page 137: Hardware Specifications

    Hardware Specifications Hardware Specifications Because we are constantly improving our products, the specifications shown below are subject to change. For the latest specifications, see the HP Notebook Web site (www.hp.com/notebooks). Physical Attributes Size (14-inch display): 328 × 272 × 38 mm (12.9 × 10.7 × 1.5 in).
  • Page 138 Reference Information Hardware Specifications Keyboard and 87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Pointing Devices Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with integrated scroll pad, on-off button and indicator. Left and right click buttons. Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support.
  • Page 139 Reference Information Hardware Specifications Operating temperature: 5 to 35 °C (41 to 95 °F). Environmental Operating humidity: 20 to 90 percent RH (5 to 35 °C). Limits Operating altitude: up to 3000 m (10,000 ft) at 25 °C (77 °F). Storage temperature: –20 to 50 °C (–4 to 122 °F).

  • Page 140: Modem Reference Information

    Reference Information Modem Reference Information Modem Reference Information If your computer has a modem port, you can customize the operation of the modem using AT commands and S-registers. You can do this from Phone and Modem Options in Control Panel, from most communications software, or by using terminal mode in your software.
  • Page 141 Reference Information Modem Reference Information Command Function (Conexant) Activate speaker: 0=off, 1=on during handshaking and off when receiving carrier (default), 2=always on, 3=off when dialing and receiving carrier, on when answering. N0 or N1 Included for compatibility only; returns result code. 0=go on-line, 1=go on-line and initiate retrain sequence.
  • Page 142 Reference Information Modem Reference Information Command Function (Conexant) +ESA= a , b , c , d , e , f , g , h Controls operation of synchronous access mode: a =0 specifies in transparent sub-mode, modem transmits 8-bit SYN sequence on idle. b =0 specified in framed sub-mode, modem transmits HDLC flags on idle (default and fixed).
  • Page 143 Reference Information Modem Reference Information Command Function (Conexant) +VRID= n Report caller ID: 0=use formatted presentation, 1=use unformatted presentation. -QCPC Use full startup procedures on next connection, then select startup procedure defined by +PQC. -QCPS= n 0=do not allow modem to save generated quick-connect profile, 1=allow (default) &C n Set RLSD: 0=always on, 1=follow carrier state (default).
  • Page 144 Reference Information Modem Reference Information Command Function (Conexant) +MS= a , b , c , d , e , f Select modulation ( b , c , d , e , and f are optional). a is the carrier (allowable rates in parentheses): B103 (300), B212 (1200 Rx/75 Tx or 75 Rx/1200 Tx), V21 (300), V22 (1200), V22B (1200/2400), V23C (1200), V32 (4800/9600), V32B (4800–14400), V34 (2400–33600), K56 (32000–56000), V90 (28000–56000), V92 (downstream: 28000–56000;...
  • Page 145 Reference Information Modem Reference Information Command Function (Conexant) +FMI Report modem manufacturer. +FMM Report modem model. +FMR Report modem version, revision, or date. +FPR= n Set DTE/modem interface rate in bits/sec: 0=automatic detection (default). +FRH= n Receive data with HDLC framing. +FRM= n Receive data.
  • Page 146 Reference Information Modem Reference Information S-Registers (Conexant) Register Function (Conexant) Range/units Default Number of rings to auto-answer. 0–255/rings Ring counter. 0–255/rings Escape character. 0–255/ASCII Line termination character. 0–127/ASCII Response formatting character. 0–127/ASCII 10 (line feed) Command line editing character. 0–32/ASCII 8 (backspace) Wait time for dial tone.

  • Page 147: Safety Information

    Service office. For any power cord with a fused plug, if you have to replace the fuse, be sure to install an approved fuse. Country or Region Rated Voltage and Current HP Part Number Canada 125 Vac (3 A) 8120-6313...

  • Page 148: Ergonomics

    • When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. • To obtain a replacement battery, contact your local dealer or HP sales office. • Do not charge the battery pack if the ambient temperature exceeds 45 °C (113 °F).

  • Page 149: Laser Safety

    • Ensure proper use by reading and following the instructions carefully. • If the unit requires service, contact an authorized HP service center—see “To contact HP for support or service” on page 128. • Do not attempt to make any adjustment of the unit.

  • Page 150: Mercury Safety

    HP therefore believes the internal wireless radio is safe for use by consumers. The level of energy emitted is far less than the electromagnetic energy emitted by wireless devices such as mobile phones.

  • Page 151: Regulatory Information

    Reference Information Regulatory Information Regulatory Information This section presents information that shows how your computer complies with regulations in certain regions. Any modifications to your computer not expressly approved by Hewlett-Packard could void the authority to operate the computer in these regions.

  • Page 152: Canada

    Trade name: Hewlett-Packard Company Product name: HP Omnibook XE4 series and Pavilion ZE5 and XT series Complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2.

  • Page 153: European Union

    Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard—see “To contact HP for support or service” on page 128. Belgium: For outdoor usage only channels 10 (2457 MHz) through 13 (2472 MHz) are allowed.
  • Page 154 Reference Information Regulatory Information Die Geräte wurden gemäß Ratsentscheidung 98/482/EC für den Anschluss an eine einzelne Telefonbuchse im europäischen Raum (Public Switched Telephone Network) und drahtlose Funknetzwerke zertifiziert. In Anbetracht der Unterschiede zwischen den einzelnen Telefonnetzen bietet die Zertifizierung für sich genommen keine absolute Sicherheit, dass die Geräte bei Anschluss an jeder beliebigen Telefonbuchse funktionieren.

  • Page 155: Japan

    Reference Information Regulatory Information Japan Japan Telecommunications Approval Name of Equipment: AMC20493-001-KT1, AMC20493-001-KT3, AMC20493-001-KT5, AMC20493-001 TELEC approval number: D02-0005JP Name of Equipment: T60H424 Reference Guide...

  • Page 156: Russia

    Reference Information Regulatory Information Russia International Products sold internationally by Hewlett-Packard and its authorized dealers meet the specifications listed on the following page. Note For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is listed in the declaration below.
  • Page 157 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The HP F4813 and F5104 ac/dc adapters used with this product are designed to operate on all power systems, other than IT power systems.

  • Page 158: Index

    Index connecting Battery Optimizer, 57 BIOS audio devices, 81 AC adapter password, 42 external monitor, 82 compatibility, 21, 86 updating, 124 IEEE 1394 devices, 85 connecting, 21 BIOS Setup utility infrared device, 85 AC adapter jack Boot menu, 120 LAN, 68 location, 15 Exit menu, 121 modem, 61...
  • Page 159 28 e-Diagtools for Windows, 117 entering, 54 Kensington lock, 43, 87 e-mail status lights, 17 keyboard HP Customer Care, 129 Hibernate partition, 92 embedded keypad, 36 sending and receiving, 65 hot computer, 101 ergonomic precautions, 19 encryption, 69, 71...
  • Page 160 removing, 90 using, 34 troubleshooting, 111 troubleshooting, 104 Outlook Express, 65 processor speed mini-PCI overheating, 101 managing, 53 location, 16 protection modem Kensington lock, 43, 87 AT commands, 64, 139 Norton AntiVirus, 44 selecting for output, 84 black list, 62 PS/2 port parallel device blackout periods, 62...
  • Page 161 56 screen area connecting devices, 80 taskbar adjusting, 37 location of ports, 15 HP Presentation Ready, 39 scroll pad location of third port, 14 PC Card, 77 location, 14 Utility partition television type, 84 secondary display, 83...

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