To Prepare Your Computer For Shipment - HP Notebook PC Reference Manual

Note
Note
HP Support and Service
Getting Assistance for Your Computer

To prepare your computer for shipment

See "To receive repair service" above to determine if your computer must be sent in for
service. If so, prepare your computer for shipment as follows.
If you have questions about packaging requirements when returning your notebook for
repair, contact HP Service and Support—see "To contact HP for support or service" on
page 138. If your notebook is not packaged properly, you will be responsible for any
damages to it that occur during shipping.
1. Important. Back up your hard disk drive. The hard disk may need to be replaced or
reformatted while your computer is being repaired.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your computer in for service:
• PC cards.
• AC adapter and power cord.
• Any removable media, such as CDs, DVDs, or floppy disks.
• Any hardware not involved in the problem and not requested for repair.
3. When sending your notebook to Hewlett-Packard, please use the original product
packaging or other substantial packaging to avoid damage to the unit in transit. Make
sure at least three inches of suitable packing material surround around the unit.
Your notebook will be returned to you in new packaging.
If the hard disk drive is defective, you will receive a replacement drive that is either
unformatted or loaded with software for verification. You should restore the computer's
original software using your Recovery CD (see "To recover the factory installation of
your hard disk" on page 134) or other recovery method.
142 Reference Guide