Docking Problems - HP Notebook PC Reference Manual

Contact HP Customer Care if you have a display quality problem and require a more
comprehensive explanation of HP display quality—see "To contact HP for support or
service" on page 138. We expect that over time the industry will continue to produce
displays with fewer inherent cosmetic imperfections, and we will adjust our HP
guidelines as these improvements are implemented.

Docking Problems

If a port on a dock isn't working
• Check that AC power is connected to the dock.
• Try using the corresponding port on the computer while undocked.
• Make sure the computer is fully inserted into the dock.
• See the manual for the dock.
If the operating system hangs when you dock or undock
• Your system may hang if you dock or undock your computer while you are
suspending or resuming. Make sure your computer has completely suspended or
resumed before you dock or undock it.
If the drive A icon is missing for the floppy drive when docked
• For Windows 98, if you insert the floppy drive after docking, the drive A icon may
not be available. To be recognized, the drive must be present when the computer
docks or boots. If the drive A icon is missing, either dock the computer again with the
floppy drive installed, or reboot the computer.
If an IDE drive in a docking system doesn't work
• If you install an IDE drive in a docking system PC device bay, you should set the IDE
jumpers on the drive to the Single or Cable Select setting. Whenever you want to
partition or format a drive that's larger than 8 GB, you must first use Device Manager
to turn on the Int 13 setting for the IDE drive.
Troubleshooting and Maintenance
Troubleshooting Your Computer
Reference Guide 107