Welcome; Merchant Agreement; Important Contact Details - ANZ multiPOS Turbo Operating Instructions Manual

1. Welcome

We are excited to welcome you as an ANZ Merchant and look forward to a long
association with you.
This Operating Guide provides you with information on cards you can accept, ways to
reduce fraud and what to do if errors or disputes are incurred. Clear and easy-to-follow
instructions on how to process Transactions via your ANZ Terminal are provided by
showing the terminal screen displays and instructions on what you need to do when
you see these display screens.
Please take time to read this manual thoroughly and ensure that your staff read it too.
1.1 Merchant Agreement
Your ANZ Merchant Agreement contains valuable information and important
requirements relating to operating procedures. Instructions in this Merchant Operating
Guide form part of the ANZ Merchant Agreement and may be varied or replaced by ANZ
at any time.
ANZ strongly recommends that you follow the security checks and procedures in this
guide to assist in identifying and minimising fraudulent, invalid or unacceptable
Transactions.
ANZ may conduct an investigation if a Transaction is believed to be fraudulent. The
operators of the applicable card schemes may also conduct their own investigations.
Your Merchant Agreement outlines the circumstances in which you will be liable for
such Transactions. If it is found that you have processed invalid or unacceptable
Transactions, you may be liable for the value of those Transactions. Please refer to
your Merchant Agreement for more details.
1.2 Important Contact Details
ANZ Merchant Services (24 hours/7 days a week):
Online Stationery Ordering:
Authorisation Centre:
- Credit Cards (Visa and MasterCard
- Charge Cards (Diners Club)
- Charge Cards (American Express/JCB)
- Debit Cards (Cheque/Savings Accounts)
NOTE: Calls to 1800 numbers from a mobile phone will incur normal mobile phone charges.
1800 039 025 or merchant@anz.com
www.anz.com/merchantconnect
®
) 1800 999 205
1800 331 112
1300 363 614
1800 039 025
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