Welcome; Merchant Agreement; Important Contact Details; Important Contact Details For Claimants - ANZ Medicare Easyclaim Operating Manual

1. Welcome

We are excited to provide you with Medicare Easyclaim – a service that allows medical
practitioners to process Medicare claims electronically using the EFTPOS network.
This service can benefit general practitioners, specialists, diagnostic and pathology clinics
through a reduction in the time and effort spent on completing Medicare claim forms and
through payments usually being made within 24 hours, straight into your nominated bank
account.
Your patients can also benefit from this service. Using Medicare Easyclaim they can now
have their Medicare rebate deposited directly into their bank account.
This Merchant Operating Guide provides you with clear and easy-to-follow instructions on
how to process Medicare claims through your ANZ EFTPOS Terminal, including Fully Paid
Patient claims, Unpaid Patient claims, Partially Paid Patient claims and Bulk Bill claims.
This Medicare Easyclaim Merchant Operating Guide should be used in conjunction with
your existing ANZ POS Turbo Merchant Operating Guide. A Medicare Easyclaim online
training guide is also available at anz.com/merchantconnect
Please take time to read this manual thoroughly and ensure that your staff read it too.

1.1 Merchant Agreement

Your ANZ Merchant Agreement contains valuable information and important
requirements relating to operating procedures. Instructions in this Merchant Operating
Guide form part of the ANZ Merchant Agreement and may be varied or replaced by ANZ at
any time.
1.2 important contact details for Practitioners
ANZ's Medicare Easyclaim Merchant Support 1300 633 269**
(24 hours, 7 days a week)
~ For instructions on how to process Medicare Easyclaim transactions.
~ To report technical problems with the Medicare Easyclaim service
ANZ Merchant Services 1800 039 025 **
(24 hours, 7 days a week)
~ To report terminal faults
Medicare Australia Provider line 132 150*
(24 hours, 7 days a week)
~ For medical practitioner claiming enquiries
~ For other Medicare Australia system enquiries

1.3 important contact details for claimants

Medicare Australia consumer line 132 011*
(24 hours, 7days a week)
~ For patient or claimant enquiries regarding claim assessment
~ For other general Medicare Australia enquiries.
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