Welcome; Merchant Agreement; Important Contact Details; Authorisation - ANZ Worldline Move 5000 Operating Manual

We are excited to welcome you as an ANZ
Worldline Payment Solutions Merchant and look
forward to a long association with you. This
Merchant Operating Guide provides you with
information on payment cards you can accept,
ways to reduce fraud and what to do if errors or
disputes occur. Easy-to-follow instructions on
how to process transactions via your ANZ
Worldline Payment Solutions Terminal are
provided. Take time to read this guide thoroughly
and ensure your staff read it too.

1.1 MERCHANT AGREEMENT

Your ANZ Worldline Payment Solutions Merchant
Agreement contains valuable information and
important requirements relating to operating
procedures. Unless otherwise defined,
Capitalised terms used in this Merchant
Operating Guide have the same meaning given to
them as in the ANZ Worldline Payment Solutions
General Conditions (General Conditions). ANZ
Worldline Payment Solutions strongly
recommends that you follow the security checks
and procedures in this guide to assist in
identifying and minimising fraudulent, invalid or
unacceptable transactions. ANZ Worldline
Payment Solutions may conduct an investigation
if a transaction is believed to be fraudulent. The
operators of the applicable card schemes may
also conduct their own investigations. Your
Merchant Agreement outlines the circumstances
in which you will be liable for such transactions.
If it is found that you have processed invalid or
unacceptable transactions, you may be liable for
the value of those transactions. Please refer to
the General Conditions for more details

1.2 IMPORTANT CONTACT DETAILS

ANZ Worldline Payment Solutions (24 hours a
day/7 days a week): 1800 039 025 or
merchants-ms-au@worldline.com
Online Stationery Ordering:
anzworldline.com.au/merchant-support

1.3 AUTHORISATION

Your terminal is designed to automatically seek
authorisation from the cardholder's card issuer
while processing an electronic transaction.
Authorisation confirms that the card number is a
valid card number and that there are sufficient
funds in the account. Despite a transaction being
'authorised', the merchant bears the risk that the
customer is not the true cardholder.
4 Merchant Operating Guide Worldline Move 5000

1. Welcome

Authorisation does not amount to verification
that the transaction is genuine nor does it
authenticate the customer.
• Authorisation of the transaction does not
mean that the true cardholder has authorised
the transaction
• Authorisation does not protect the merchant
from chargebacks
• ANZ Worldline Payment Solutions cannot
guarantee that a transaction has been
conducted by the true cardholder.
Authorisation Declined
Where an authorisation is declined, please seek
an alternative method of payment
A single transaction limit of $5000 USD may
apply to UPI transactions on restricted merchant
categories

1.4 FLOOR LIMIT

Debit card Floor Limits (not including Visa® and
Mastercard® transactions)
• All Merchants cash/combined purchase/cash $0
• Service stations, taxis/limousines, liquor and
convenience stores $60
• Supermarkets $200
• All Other $100
Refer to your Merchant Agreement for further
information on Floor Limits that may apply.

1.5 CHANGE OF BUSINESS DETAILS

The General Conditions describe various
situations in which you must notify us of a
change to your circumstances.
Please visit https://anzworldline.com.au/en/
home/merchant-support.html to complete and
submit the respective form or contact ANZ
Worldline Payment Solutions on 1800 039 025 if
there are any changes to your:
• Legal entity name
• Business name
• Address(es) where you carry on business
• Business type or activities including changes
in the nature, scope, type or mode of
operation of your business
• Mailing address
• Ownership