Fraud Minimisation - ANZ multiPOS Turbo Operating Instructions Manual

6. Fraud Minimisation

Before Commencing any Transaction:
• Confirm that you are authorised to accept that particular card
• Check whether the card appears damaged or altered.
How to Safeguard Against Fraud:
• Do not let anyone service or remove your terminal without viewing proper
identification
• Do not allow equipment to be used by unauthorised persons
• Keep Merchant Cards secure from unauthorised use
• When making a manual imprint of a card, destroy the carbon (black) sheets
• Do not divulge cardholder information (eg. card names or numbers)
• Retain the card until you have completed the security checks and obtained
Authorisation for the Transaction.
Is Your Customer Acting Suspiciously?
• Appear nervous, overly talkative or in a hurry
• Arrive on closing time
• Try to rush you or distract you
• Carry the card loose or by itself
• Have no means of identification
• Make numerous purchases under your Authorised Floor Limit
• Make purchases without regard to size, quality or price of goods
• Ask to split Transactions into smaller amounts
• Ask for Transactions to be manually entered
• Sign the Voucher or Transaction Voucher slowly or unnaturally.
If You Are Suspicious:
• Ask for photographic identification (eg. Driver's Licence or passport) and ensure
that the details match the cardholder's name. Record the details on your copy of
the Transaction Voucher.
• For MasterCard and Visa Transactions, call the Authorisation Centre on
1800 999 205 (select option 1).
• You may be asked a series of 'YES' or 'NO' questions to help the operator
determine whether you should proceed with the Transaction.
NOTE: Never place yourself at risk - your safety comes first.
Please report all fraudulent activities to the Police immediately.
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