Welcome; Merchant Agreement; Important Contact Details - ANZ POS MOVE Operating Manual

1. WELCOME

We are excited to welcome you as an ANZ Merchant and look
forward to a long association with you. This Operating Guide
provides you with information on cards you can accept, ways to
reduce fraud and what to do if errors or disputes are incurred.
Clear and easy-to-follow instructions on how to process
transactions via your ANZ Terminal are provided. Please take
time to read this manual thoroughly and ensure that your staff
read it too.

1.1 MERCHANT AGREEMENT

Your ANZ Merchant Agreement contains valuable information and important
requirements relating to operating procedures. Instructions in this Merchant Operating
Guide form part of the ANZ Merchant Agreement and may be changed or replaced by
us in accordance with the terms of the merchant agreement. ANZ strongly recommends
that you follow the security checks and procedures in this guide to assist in identifying
and minimising fraudulent, invalid or unacceptable transactions. ANZ may conduct an
investigation if a transaction is believed to be fraudulent. The operators of the applicable
card schemes may also conduct their own investigations. Your Merchant Agreement
outlines the circumstances in which you will be liable for such transactions. If it is found
that you have processed invalid or unacceptable transactions, you may be liable for
the value of those transactions. Please refer to the General Conditions, ANZ Merchant
Services for more details.

1.2 IMPORTANT CONTACT DETAILS

ANZ Merchant Services (24 hours a day/7 days a week):
1800 039 025 or merchant@anz.com
Online Stationery Ordering:
https://www.anz.com/merchantconnect
Authorisation Centre:
• Credit Cards (Visa® and MasterCard®)
• Charge Cards (Diners Club)
• Charge Cards (American Express/JCB)
• Debit Cards (Cheque/Savings Accounts)
Note: Calls to 1800 numbers from a mobile phone will incur normal mobile phone
charges. Phone authorisation not available for Union Pay.
4
1800 999 205
1800 331 112
1300 363 614
1800 039 025