Arris Touchstone TM602 User Manual page 72

Getting
Safety Started
Battery
Installation Installation
Troubleshooting USB Problems
Follow these steps if the computer does not auto-detect the Telephony Modem using
a USB connection.
Before you start, make sure that:
Instructions
Touchstone TM602 Telephony Modem User's Guide
USB Ethernet
Drivers Configuration
If so, unplug the RJ-11 connector at the back of the Telephony Port and
plug in a known working phone. If you now have dial tone, the problem
is with the house wiring. Contact your MSO or a qualified wiring techni-
cian to correct the house wiring. If you still do not have dial tone, con-
tact your service provider.
• You have properly installed and configured the Telephony Modem as shown
in Installing and Connecting Your Telephony
• You have installed the USB drivers as shown in
Your PC.
• The cable company has set up your account. Call your cable company if
you're not sure.
1 Be sure that your computer is running either Windows 2000, Windows XP,
Windows Vista, or Windows 7 (Windows 95, Windows 98, and Windows NT
are not supported).
2 Be sure the Telephony Modem has power. The Power light should be on.
3 Push the Reset button on the back panel of the Telephony Modem, using a
pen tip or other sharp non-metallic object.
4 Disconnect the USB cable from the computer and reconnect it.
5 Restart the computer.
6 Do the following to uninstall and the reinstall your USB drivers:
a. Disconnect the USB cable to the Telephony Modem.
b. Insert the Telephony Modem CD-ROM into your computer.
c. Start the Remove utility on your CD-ROM. Follow the on-screen instruc-
tions carefully.
Usage Troubleshooting
Modem.
Installing USB Drivers on
Glossary
72