Arris Touchstone TM602 User Manual page 71

Getting
Safety Started
Battery
Installation Installation
I don't have dial tone when I pick up my phone, why?
Touchstone TM602 Telephony Modem User's Guide
USB Ethernet
Drivers Configuration
In order for telephone service to be functional on the Telephony Modem,
telephone service must have been purchased from the service provider and
configured on your Telephony Modem. The following steps should help in
identifying the source of the problem.
• Is the Power LED lit?
If not, check to make sure the Telephony Modem is plugged in and the
outlet has power.
If the LED is lit, go to the next step.
• Is the Online LED lit?
If not, check the coax connection at the Telephony Modem and the wall.
Ensure they are connected and tight. If they are and you do not have dial
tone, contact your service provider.
If the Online LED is lit, go to the next step.
• Is the Telephone (Telephone 1 or Telephone 2) LED lit?
If not, phone service has not been provisioned on that line. Contact your
service provider.
If it is blinking, there is a phone off hook somewhere in the house. Find
that phone and hang it up.
If it is lit, go to the next step.
• Is the phone plugged directly into the Telephony Modem?
Make sure the phone is plugged into the port on the back of the Tele-
phony Modem labeled "Tel 1/2" (TM602G) or "Tel 1" (TM602A/B) for line
1, and "Tel 2" for line 2.
If so, try a different phone. Make sure the new phone is a working phone.
If a known good phone is used and you still don't have dial tone, try a
different phone cable. If a new phone and cable do not restore dial tone,
call your service provider.
• Is the Telephony Modem plugged into a wall outlet?
Usage Troubleshooting Glossary
71