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Nortel 2002 User Manual

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Nortel Communication Server 1000
IP Phone 2002
User Guide

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Summary of Contents for Nortel 2002

  • Page 1 Title page Nortel Communication Server 1000 IP Phone 2002 User Guide...

  • Page 3: Revision History

    Standard 4.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones. September 2004 Standard 3.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0. October 2003 Standard 2.00. This document is up-issued to support Succession 3.0 Software.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents About the IP Phone 2002 ......11 Basic features ........11 Telephone controls .
  • Page 6 Contents Configure call log options ......44 Configure the Callers List log ..... . 45 Configure New Call indication .
  • Page 7 Contents Use Attendant Recall ....... 72 Use Call Park ........73 Record a Calling Party Number .
  • Page 8 Contents Charge a call or charge a forced call ....99 Use Enhanced Override ......103 Use Forced Camp-on feature .
  • Page 9 Contents External Server Applications ..... . . 134 Flexible Feature Codes (FFCs) ..... 135 Accessories .
  • Page 10 Contents...

  • Page 11: About The Ip Phone 2002

    About the IP Phone 2002 About the IP Phone 2002 The Nortel Networks IP Phone 2002 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use.
  • Page 12 About the IP Phone 2002 Note 1: Your IP Phone 2002 may not be configured to support soft key functionality. Consult your system administrator. • multi-field LCD display screen • speaker for on-hook dialing or on-hook listening • volume control bar for adjusting ringer, speaker, handset, and headset volume •...

  • Page 13: Telephone Controls

    Figure 2 shows the IP Phone 2002. Figure 2: IP Phone 2002 Telephone controls Note: Your IP Phone 2002 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Services). Use the...
  • Page 14 About the IP Phone 2002 Programmable line (DN)/feature keys extra DNs or feature keys used to access additional features. A steady LCD light beside a line (DN) key indicates that the feature or line is active. A flashing LCD indicates the line is on hold or the feature is being programmed.
  • Page 15 About the IP Phone 2002 Press the Services key and use the navigation keys to access the following (Services) items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — OnHook Default Path — Display diagnostics —...
  • Page 16 • Password Admin menu may not be available on your IP Phone 2002. Consult your system administrator. Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.
  • Page 17 About the IP Phone 2002 Soft keys (self-labeled) are located below the display area. The LCD label above the key changes, based on the active feature. Note: When a triangle appears before a soft key label, the feature is active.

  • Page 18: Telephone Display

    About the IP Phone 2002 Telephone display The IP Phone 2002 has two display areas: • The upper display area contains single-line information for items such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and telephone information.

  • Page 19: Call Features And Flexible Feature Codes

    About the IP Phone 2002 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. Call features and FFCs must be assigned to your telephone and supported by system software.
  • Page 20 Select soft key to accept the new password. Note: If you have been locked out of your IP Phone 2002, or have forgotten your SCPW, please contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection On/Off: 1.
  • Page 21 About the IP Phone 2002 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter soft key. 5. Press the Up/Down navigation keys to highlight one of the following: — Enable Password Protection —...

  • Page 22: Enter And Edit Text

    Enter and edit text Enter and edit text You can enter and edit text on your IP Phone 2002 using the following methods: • Enter and edit text using the telephone dialpad. • Edit text using the soft keys. Enter text using the dialpad You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.
  • Page 23 8. Press the Next soft key to submit your changes. Table 1 describes the soft key editing functions on the IP Phone 2002. Table 1: Editing soft key description Description Cancel Action is cancelled.

  • Page 24: Connect The Ip Phone 2002 Components

    Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2002 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
  • Page 25 Connect the IP Phone 2002 components 5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position. Figure 4 shows connections on the IP Phone 2002. Figure 4: IP Phone connections...

  • Page 26: Configure Options On The Ip Phone 2002

    Station Control Password. • Virtual Office Login Test Local Mode (for branch office) menus are listed when an IP Phone 2002 Class of Service is configured for Virtual Office and branch office. For more information, see page 117. Note: The Password...

  • Page 27: Use The Telephone Option Menu

    Configure options on the IP Phone 2002 Use the Telephone Option menu To use the Telephone Option menu: 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Telephone Option. 3. Press the Select soft key.

  • Page 28: Adjust Volume

    Configure options on the IP Phone 2002 Adjust volume To adjust the volume, press the Services key and select Volume adjustment…from the Telephone Option menu. Choose one of the following: • Ringer • Handset • Handsfree • Buzzer To adjust Ringer volume: 1.
  • Page 29 Configure options on the IP Phone 2002 4. Choose one of the following: — Press the Select soft key to save the volume level and return to the Telephone Option menu. — Press the Cancel soft key to keep existing configurations.
  • Page 30 Configure options on the IP Phone 2002 To adjust Handset listen volume: 1. Press the Up/Down navigation keys to scroll and highlight Handset listen. 2. Press the Select soft key. 3. To increase or decrease the volume, do one of the following: —...
  • Page 31 Configure options on the IP Phone 2002 3. To increase or decrease the volume, do one of the following: — Press the Lower/Higher soft keys. — Press the Up/Down navigation keys. 4. Choose one of the following: — Press the...
  • Page 32 Configure options on the IP Phone 2002 To adjust the Headset listen volume: 1. Press the Up/Down navigation keys to scroll and highlight Headset listen. 2. Press the Select soft key. 3. To increase or decrease the volume, do one of the following: —...
  • Page 33 Configure options on the IP Phone 2002 3. To increase or decrease the volume, do one of the following: — Press the Lower/Higher soft keys. — Press the Up/Down navigation keys. 4. Choose one of the following: — Press the...

  • Page 34: Adjust Display Screen Contrast

    Contrast adjustment from the Telephone Option menu. Note: If you have a Nortel Networks IP Phone KEM attached to your telephone, adjusting the telephone’s LCD screen contrast also adjusts the display screen contrast configuration for the IP Phone KEM. To adjust display screen contrast: 1.

  • Page 35: Select A Language

    Configure options on the IP Phone 2002 Select a language The display is available in multiple languages. To choose a language, press the Services key and select Language… from the Telephone Option menu. To select a language: 1. Press the...

  • Page 36: Select Date/Time Format

    Configure options on the IP Phone 2002 Select Date/Time format Several Date/Time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date/time format, press the Services key and select Date/Time… from the Telephone Option menu.

  • Page 37: Display Diagnostics

    Configure options on the IP Phone 2002 Display diagnostics The Display diagnostics option tests the telephone’s display screen and indicator lights. To access display diagnostics, press the Services and select Display Diagnostics from the Telephone Option menu. To select Display diagnostics: 1.

  • Page 38: Choose Local Dialpad Tone

    Configure options on the IP Phone 2002 Choose Local DialPad Tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the...

  • Page 39: Choose Ring Type

    Configure options on the IP Phone 2002 Choose Ring type The Ring type… option configures the telephone’s ring tone. To choose a ring type, press the Services key and select Ring type… from the Telephone Option menu. To choose a ring type: 1.

  • Page 40: Enable Call Timer

    Configure options on the IP Phone 2002 Enable Call Timer The call timer measures how long you are on each call. To enable the call timer, press the Services key and select Call Timer from the Telephone Option menu. To enable Call Timer: 1.

  • Page 41: Enable Onhook Default Path

    Configure options on the IP Phone 2002 Enable OnHook Default Path The OnHook Default Path option allows you to use a headset or the Handsfree feature to operate your IP Phone while it is on-hook. To enable OnHook Default Path, press the...

  • Page 42: Change Feature Key Labels

    Configure options on the IP Phone 2002 Change feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys. To rename feature key labels, press the...
  • Page 43 Configure options on the IP Phone 2002 Restore the default labels To restore default labels, press the Services key and select Change feature key labels from the Telephone Option menu. 1. Press the Select soft key. 2. Use the Up/Down...

  • Page 44: View Telephone Information

    Configure options on the IP Phone 2002 View telephone information Set Info option displays the following telephone-specific information: • IP Address • Hardware ID of the IP Phone • Current firmware version To view Telephone information, press the Services key and select...

  • Page 45: Configure The Callers List Log

    Configure options on the IP Phone 2002 Configure the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls. The default configuration is “Log all calls”. To log unanswered calls only, press the...

  • Page 46: Configure New Call Indication

    Configure options on the IP Phone 2002 Configure New Call indication You can configure the IP Phone 2002 to display a message to indicate a new incoming call was received. The default configuration is “On”. To configure new call indication, press the...

  • Page 47: Configure Preferred Name Match

    Configure Preferred Name Match You can configure the IP Phone 2002 to display the name of the caller as defined in your Personal Directory. The default configuration is “Off”. To configure Preferred Name Match, press the...

  • Page 48: Configure Area Code Set-Up

    Configure options on the IP Phone 2002 Configure Area Code set-up Area Code Setup menu enables a user to save up to 3 area codes. When an incoming call arrives with an area code that matches one of the 3 stored area codes, the incoming call number is re-ordered to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number).
  • Page 49 Configure options on the IP Phone 2002 6. Choose one of the following: — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep the existing configurations. To edit area code display: 1. Press the...

  • Page 50: Configure Name Display Format

    — Press the Cancel soft key to keep existing configurations. Configure Name Display format You can configure the IP Phone 2002 to display the name of the incoming calling party in the following formats: • first name/last name • last name/first name...
  • Page 51 Configure options on the IP Phone 2002 4. Choose one of the following: — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.

  • Page 52: Make A Call

    Make a call Make a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2002. Use Off-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: —...

  • Page 53: Use Handsfree Dialing

    Make a call 3. Dial the number when the dial tone sounds. 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key.
  • Page 54 Make a call To discontinue a handsfree call: Press the Goodbye key. (Goodbye) To mute a handsfree call: 1. Press the Mute key. The LED indicator flashes. (Mute) 2. Press the Mute key again to return to a two-way handsfree conversation. (Mute) To switch from Handsfree to Handset mode: Lift the handset.

  • Page 55: Use The Directory Applications

    To switch from Handsfree to headset: 3. Press the Headset key. Use the Directory applications You can make calls using various Directory applications available on your IP Phone 2002. The applications include: • Corporate Directory • Personal Directory • Callers List •...

  • Page 56: Make A Call Using Corporate Directory

    Make a call Make a call using Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers.To use Corporate Directory, press the Directory key and select...

  • Page 57: Make A Call Using Personal Directory

    Make a call 2. Choose one of the following: — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Make a call using Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers.

  • Page 58: Make A Call Using Callers List

    Make a call Make a call using Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use Callers List, press the Directory and select Callers...

  • Page 59: Make A Call Using Redial List

    Make a call Make a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use Redial List, press the Directory select Redial List. For information on how to configure and use Redial List, refer to “Redial List”...

  • Page 60: Use Autodial

    Make a call 3. Lift the handset when the called party answers or, if in Handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: — To erase all numbers, press the Clear soft key.
  • Page 61 Make a call To store an AutoDial number: 1. Without lifting the handset, press the appropriate AutoDial key. Note: The display screen displays the word “Autodial” next to the appropriate key. 2. Using the dialpad, dial the telephone number (including access code) to be stored on the selected AutoDial key.
  • Page 62 Make a call To use AutoDial: 1. Lift the handset. 2. Press an AutoDial key in the upper display area to dial the number associated with that key.

  • Page 63: Activate Ring Again

    Make a call Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1.

  • Page 64: Redial The Last Number Called

    Make a call To deactivate Ring Again before notification: Choose one of the following: — Press the RingAgain soft key a second time. — Press the RingAgain Deactivate FFC. Redial the last number called Use the Last Number Redial feature to automatically redial the last dialed number.

  • Page 65: Use Speed Call

    Make a call Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers. To store a Speed Call number: 1.

  • Page 66: Make A System Speed Call

    Make a call 3. Dial the Speed Call code to automatically dial the number. Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1.

  • Page 67: Make An Intercom Call

    Make a call Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an Intercom call: 1. Lift the handset. 2. Press the Intercom key.

  • Page 68: Answer A Call

    Answer a call Answer a call Each incoming call causes the telephone to ring, the LCD indicator beside the Line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following: •...

  • Page 69: While On An Active Call

    While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.

  • Page 70: Transfer A Call

    While on an active call Transfer a call Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: 1. Press the Transfer soft key. The other party is on hold and a dial tone sounds.

  • Page 71: Use Timed Reminder Recall

    While on an active call Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the Transfer soft key. The call is put on hold.

  • Page 72: Use Attendant Recall

    While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer. —...

  • Page 73: Use Call Park

    While on an active call Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park Extension can be configured to automatically park most calls.
  • Page 74 While on an active call To park a call using the SPRE code or FFC: 1. Choose one of the following. — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternate DN from the System Park DN or your own DN, dial the DN...

  • Page 75: Record A Calling Party Number

    While on an active call 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant. Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call.

  • Page 76: Display Incoming Calls

    While on an active call Display incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information on an incoming call while on a call in progress: 1.
  • Page 77 While on an active call To use Call Trace without a Call Trace key: 1. Choose one of the following: — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the SPRE code followed by dial the Call Trace FFC to automatically reconnect.

  • Page 78: Incoming Calls

    Incoming calls Incoming calls This section describes features that are used with incoming calls. Activate Automatic Answerback When the Automatic Answerback feature is active, your telephone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: Press the Automatic Answerback...
  • Page 79 Incoming calls 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. 2. Press the Group Pickup key or enter Pickup Group FFC.

  • Page 80: Use Call Waiting

    Incoming calls 3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.
  • Page 81 Incoming calls 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call. (Goodbye) 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.

  • Page 82: While Away From Your Desk

    While away from your desk While away from your desk This section describes features to use when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is ringing, the call cannot be forwarded. To forward your calls or change the forward number: 1.

  • Page 83: Use Internal Call Forward

    While away from your desk To reinstate Call Forward to the same number: Press the Forward soft key twice. Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone.

  • Page 84: Use Remote Call Forward

    While away from your desk To deactivate Internal Call Forward: Choose one of the following: — Press the Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC. To reinstate Call Forward to the same number: Press the Internal Call Forward twice.
  • Page 85 While away from your desk 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press key. (Do not perform steps 6 and 7). 6. Dial the number to which calls are being forwarded.

  • Page 86: Secure Your Telephone

    While away from your desk 5. After hearing the dial tone, dial your DN. 6. Press the key. Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using your Station Control Password (SCPW).
  • Page 87 While away from your desk To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press the Goodbye (Goodbye) key.

  • Page 88: Talk With More Than One Person

    Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people. Use the Call Join feature Use the Call Join feature to connect a call to a current active call. This creates a conference between the two callers and yourself.

  • Page 89: Set Up A Conference Call

    Talk with more than one person Set up a Conference call Use the Conference feature to set up a conference call for three or six people including yourself. The number of people the conference feature supports depends on your telephone's configuration. To set up a conference call: 1.
  • Page 90 Talk with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call...

  • Page 91: Use The Conferee Selectable Display And Disconnect Feature

    Talk with more than one person Use the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: 1. While on a conference call, press the Conferee Selectable Display key to turn on the LCD indicator.

  • Page 92: Use Group Call

    Talk with more than one person 3. Choose one of the following: — For a single conferee, press the (Goodbye) Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. —...
  • Page 93 Talk with more than one person 2. Press the Group Call key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer.
  • Page 94 Talk with more than one person To end a Group Call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 95: Work Without Interruption

    Work without interruption Work without interruption This section describes a feature that provides uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: Choose one of the following: —...

  • Page 96: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a Central Office (CO) that offers Centrex or exchange line-type features.

  • Page 97: Use The Buzz Feature

    Additional call features Use the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the telephone linked to your telephone: Press the Buzz...

  • Page 98: Use Call Page Connect To Make An Announcement

    Additional call features Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the telephones. The telephones must re-access the page trunk. To connect to Call Page: 1.

  • Page 99: Use Centrex/Exchange Line Switchhook Flash

    Additional call features Use Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: 1. While on a call, press the Centrex Line Switchhook Flash key.
  • Page 100 Additional call features 2. Press the Charge soft key or dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, dial the number. To charge a call in progress: 1. Choose one of the following: —...
  • Page 101 Additional call features To charge a call to an account when you transfer a call: 1. Press the Transfer soft key. The call is on hold. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC.
  • Page 102 Additional call features To charge a call to an account when you add someone to a conference call: 1. Press the Conference soft key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key.

  • Page 103: Use Enhanced Override

    Additional call features Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

  • Page 104: Use Forced Camp-On Feature

    Additional call features Use Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: You receive a busy signal after dialing a telephone number.

  • Page 105: Override A Busy Signal

    Additional call features Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: 1. Dial a telephone number and receive a busy signal. 2. Choose one of the following: —...

  • Page 106: Use Privacy Release

    Additional call features Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release in an established state: Press the Privacy Release soft key during a call.
  • Page 107 Additional call features 4. If your call goes unanswered for a preset time period and a 15-second high- pitched tone sounds followed by silence, (Goodbye) press the Goodbye key or replace the handset. To use Automatic Post selection: The called party is either busy on the telephone or away from their desk. To page the called party, there is no need to redial the number of the called party.

  • Page 108: Use Voice Call

    Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone. 1.
  • Page 109 Additional call features To respond to a voice call: Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.

  • Page 110: Additional Features

    Additional features Additional features Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) •...
  • Page 111 Additional features 4. Press the Next soft key. 5. Use the dialpad to enter the name. 6. Choose one of the following: — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen.

  • Page 112: Callers List

    Additional features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm soft key. — Press the Cancel soft key.
  • Page 113 Additional features oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: • the caller’s last and first name (if available) • the DN of the caller • the time/date of the call •...
  • Page 114 Additional features 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm soft key. — Press the Cancel soft key. To delete the entire Callers List: 1. Press the Delete soft key. 2. Choose one of the following soft keys: —...

  • Page 115: Redial List

    Additional features Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls.
  • Page 116 Additional features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm soft key. — Press the Cancel soft key.

  • Page 117: Virtual Office

    Note 1: Consult your system administrator to verify if the Virtual Office feature is available for your use. Note 2: When designated as the office telephone, the IP Phone 2002 can be activated for Virtual Office by an IP Phone 2004, an IP Softphone 2050, or another IP Phone 2002.
  • Page 118 Additional features 4. At the prompt, enter your User ID. 5. Press the Select soft key. 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the User ID is not found locally, the message “Locating Remote Server”...

  • Page 119: Virtual Office On Your Remote Telephone

    The following figures show various IP Phones logged on to an IP Phone 2002 using Virtual Office. Figure 5: Logged on to an IP Phone 2002 Figure 6: Logged on to an IP Phone 2002 using an IP Phone 2004...

  • Page 120: Virtual Office On Your Office Telephone

    Additional features Figure 7: Logged on to an IP Phone 2002 using an IP Softphone 2050 A User information line appears on all displays listing the number of your office telephone. Virtual Office on your Office telephone When activated for Virtual Office...

  • Page 121: Virtual Office Logout

    Additional features To regain operation of a telephone being used for Virtual Office: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home key. b. Enter your User ID and password (this logs the office telephone back on to your office network).
  • Page 122 Additional features Troubleshoot Virtual Office When you use Virtual Office, error messages may display on-screen. Table 2 lists error messages and actions to correct the causes. Table 2: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is Wait for remote IP...
  • Page 123 Go to an remote IP Phone IP Phone 2004 or 2004 or IP Softphone IP Softphone 2050 2050 from an and try again, or IP Phone 2002 consult your local (some restrictions system administrator. apply). Permission Denied Incorrect User ID Enter correct User ID.

  • Page 124: Media Gateway 1000B

    Additional features Table 2: Troubleshoot Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID. entered. Incorrect Station Select Retry, and try Control Password again with the correct entered. Station Control Password.

  • Page 125: Test Local Mode

    Additional features Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1. Press the Services key. (Services) 2.
  • Page 126 Additional features 3. Press the Select soft key (the telephone registers back to the Main Office). Troubleshoot MG 1000B When using MG 1000B, error messages may display on your screen. Table 3 lists error messages and actions to correct the causes. Table 3: Troubleshoot MG 1000B Display Message Probable Cause...

  • Page 127: Hospitality Features

    Hospitality features Hospitality features Hospitality features are intended for hotel operations. Configure Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 128 Hospitality features To quit an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 129: Activate Message Registration

    Hospitality features Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters: 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the Message Registration key.
  • Page 130 Hospitality features 5. Press the Message Registration key. To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the key. 4. Press the Message Registration key.

  • Page 131: Use Maid Identification

    Hospitality features Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Press the Room Status key. 2. Dial the DN for the room for which the cleaning status is being changed.

  • Page 132: Display Room Status

    Hospitality features 6. Press the Room Status key. Display Room Status Use the Room Status feature to print the status of a room using the Display Module. To read the status of a room: 1. Press the Room Status key. 2.
  • Page 133 Hospitality features Changing the status of a room: 1. Press the Room Status key. 2. Dial the DN for the room. The DN displays followed by a two-digit code.The second digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested...

  • Page 134: External Server Applications

    External Server Applications External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2002. For more information about the External Server Applications, consult the “Nortel Networks IP Phone External Server Applications User Guide”.

  • Page 135: Flexible Feature Codes (Ffcs)

    Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use Table 4 to keep track of the FFCs assigned by your system administrator. Table 4: Flexible Feature Codes (Part 1 of 2) Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate...
  • Page 136 Flexible Feature Codes (FFCs) Table 4: Flexible Feature Codes (Part 2 of 2) Feature Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Virtual Office Terminal Log On Password Change...

  • Page 137: Accessories

    The Nortel Networks IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2002. You can connect up to two KEMs to your IP Phone 2002, providing a total of 48 additional keys.
  • Page 138 Accessories...

  • Page 139: Terms You Should Know

    Terms you should know Terms you should know Attendant A telephone operator in your organization. AutoDial A telephone number programmed on the AutoDial key for one- touch dialing. Callers List A list of all incoming calls (maximum 100 entries). Calling Party Name Display (CPND) Information appearing on the LCD display screen such as the caller’s name and telephone number.
  • Page 140 Terms you should know Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number. Expand to PC A fixed key on your telephone reserved for future feature development. An audible non-working tone is generated along with a display message “Service not available”...
  • Page 141 IP Phone Key Expansion Module (KEM) An optional hardware module which provides additional line appearances and feature keys to your IP Phone. Up to two KEMs can be attached to your IP Phone 2002, providing a total of 48 keys. Message (Inbox) A fixed key which connects to your voice messaging system when the key is pressed.
  • Page 142 Terms you should know More.. An option allowing access to the multiple layers of the soft keys. Soft keys are the four keys located directly below the display area. Mute key A fixed key used to listen to the caller without transmitting. Navigation keys Up/Down and Left/Right keys used to scroll through menus and lists appearing on the LCD display screen.
  • Page 143 Terms you should know Primary directory number The main extension number on your telephone. Private Line A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.
  • Page 144 Terms you should know Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. The layers are accessed through the More.. key. These keys are also used to configure parameters in Telephone Option menu.
  • Page 145 Terms you should know User Interface Screen displays that interact with the end user as a result of an action or event. Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, speaker and the Handsfree feature.
  • Page 146 Terms you should know...

  • Page 147: Index

    Index Index Centrex/Exchange Line Switch- hook Flash 99 About the IP Phone 2002 11 Change feature key labels 42 Answer a call 68 Charge a call or charge a forced Attendant 139 call 99 Attendant Recall 72 Communication Server 1000 139...
  • Page 148 Index IP Phone Key Expansion Module (KEM) 141 Electronic Lock 86 Enhanced Override 103 Expand to PC key 17, 140 Language display 35 External server applications 134 Last Number Redial 64 Line (DN) key 14 Local Area Network (LAN) 11 Fastbusy signal 140 Local DialPad Tone 38 Feature display 140...
  • Page 149 Index Override a busy signal 105 Soft keys (self-labeled) 17, 144 Speaker key 16, 144 Special dial tone 144 Paging tone 142 Speed Call 65 Password Admin 142 Station Control Password (SCPW) Personal Directory 57, 142 Status Messages 144 Place a call on hold 69 Switchhook 144 Predial feature 59 System or Switch 144...
  • Page 150 Index...

  • Page 152: User Guide

    Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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