To Receive Repair Service - HP Notebook PC Reference Manual

Note
Note
• Any messages displayed when the problem occurred.
• Were there any changes to the computer, software, related hardware, or accessories
before this occurred? Can the problem be re-created?

To receive repair service

If the HP notebook product is not normally sold by HP in the country of use, it must be
returned for service to a country in which it is sold and supported.
HP Pavilion notebooks have regional support and service in selected countries.
Currently, HP Pavilion notebook PCs are supported only in the country in which they
are purchased and marketed. If you are outside the country of purchase, you must cover
the cost of shipping your notebook to the appropriate HP authorized repair site.
If you are uncertain about the support available for your notebook, please contact HP
Customer Care—see "To contact HP for support or service" on page 128.
If your computer is under warranty. To receive warranty repair service, contact an HP-
authorized reseller, or contact the HP Customer Care Center—see "To contact HP for
support or service" on page 128. The support technician will help qualify your unit for
warranty repair based on the warranty applicable to your unit and original purchase date,
and will provide you with repair processes. Warranty service may include the cost of
shipping, handling, duties, taxes, freight, or fees to or from the service location.
If your computer is no longer under warranty. Contact an HP-authorized reseller or
the HP Customer Care Center (see "To contact HP for support or service" on page 128).
The support provider will let you know about repair charges and processes.
You are financially responsible for any repairs to your notebook that are not covered by
the HP warranty—see the warranty statement on the next page. This includes any repairs
required if you damage your notebook—for example, by spilling liquid onto it, dropping
it, or breaking the display.
In addition, most DVD drives let you change the region code only a limited number of
times (usually no more than four) to allow you to set the proper region code for your
area. When you reach this limit, your last change to the region code will be hard-coded
on the DVD drive, and will be permanent. Your HP warranty does not cover the expense
of correcting this situation.
HP Support and Service
Getting Assistance for Your Computer
Reference Guide 131