Page 1 User Guide...
Page 2 Company under license. Intel is a be bound by the terms of the HP End User To obtain the latest information in this trademark of Intel Corporation in the U.S.
Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Page 4 Safety warning notice...
Page 5: Table Of Contents
Configuring a wireless router ................20 Protecting your WLAN ..................20 Connecting to a WLAN ..................21 Using HP Mobile Broadband (select models only) ............21 Inserting and removing a SIM ................22 Using GPS (select models only) ..................23...
Page 6 Connecting to a wired network ......................24 Connecting to a local area network (LAN) ................. 24 Using a modem ........................24 Connecting a modem cable ................25 Connecting a country- or region-specific modem cable adapter ....... 25 4 Navigating using the keyboard, touch gestures and pointing devices ........... 26 Using pointing devices ........................
Page 7 DisplayPort ........................40 Intel Wireless Display (select models only) ............... 41 6 Power management ............................42 Shutting down the computer ....................... 42 Setting power options ......................... 43 Using power-saving states ....................43 Intel Rapid Start Technology (select models only) ..........43 Initiating and exiting Sleep ................
Page 8 Improving hard drive performance ..................68 Using Disk Defragmenter .................. 68 Using Disk Cleanup ................... 68 Using HP 3D DriveGuard (select models only) ..............69 Identifying HP 3D DriveGuard status ..............69 Managing power with a parked hard drive ............70 Using HP 3D DriveGuard software ..............
Page 9 Using antivirus software ........................82 Using firewall software ........................83 Installing critical security updates ....................... 83 Using HP ProtectTools Security Manager (select models only) ............83 Installing an optional security cable ....................84 Using the fingerprint reader (select models only) ................84 Locating the fingerprint reader ...................
Page 10 Using Windows 8 operating system media (purchased separately) ........92 Using Windows Refresh for quick and easy recovery ............93 Remove everything and reinstall Windows ................ 93 Using HP Software Setup ....................94 12 Computer Setup (BIOS) and Advanced System Diagnostics ..............95 Using Computer Setup ........................95 Starting Computer Setup ....................
Page 11 A disc does not play ......................108 A movie is not visible on an external display ..............109 The process of burning a disc does not begin, or it stops before completion ....109 Appendix C Electrostatic discharge ......................110 Index .................................
Page 13: Welcome
Welcome After you set up and register the computer, it is important to take the following steps: ● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows ® features. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows logo key on your keyboard.
Page 14: Finding Information
● Regulatory, Safety, and Environmental Notices Regulatory and safety information ● To access the user guides, select the HP Support Battery disposal information Assistant app on the Start screen, select My computer, and then select User guides. ● Safety & Comfort Guide Proper workstation setup, posture, health, and work habits ●...
Page 15 Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
Page 16: Getting To Know Your Computer
Getting to know your computer TouchPad Component Description Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. Left pointing stick button (select models Functions like the left button on an external mouse. only) TouchPad on/off button Turns the TouchPad on and off.
Page 17 Component Description Right pointing stick button (select models Functions like the right button on an external mouse. only) Right TouchPad button Functions like the right button on an external mouse.
Page 18: Lights
Lights Component Description ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. Caps lock light On: Caps lock is on. ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ●...
Page 19: Buttons And Fingerprint Reader
Buttons and fingerprint reader Component Description TouchPad on/off button Turns the TouchPad on and off. ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
Page 20: Keys
Keys Component Description Displays system information when pressed in combination with the key. Function keys Execute frequently used system functions when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key.
Page 21: Front
Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Speakers (2) Produce SRS Premium Sound or SRS Premium Sound PRO (select models only).
Page 22: Right
For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Page 23: Left
Left Refer to the illustration that most closely matches your computer. Component Description USB 2.0 port Connects an optional USB device. USB 2.0 charging port Connects an optional USB device. The USB charging port can also charge select models of cell phones and MP3 players, even when the computer is off.
Page 24 Component Description USB 2.0 ports Connects an optional USB device. ExpressCard slot Supports optional ExpressCards. Media Card Reader Supports the following digital card formats: ● MultiMediaCard (MMC) ● MMC+ ● Secure Digital (SD) Memory Card ● SDHC ● SDXC 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder.
Page 25: Rear
Rear Component Description RJ-11 (modem) jack Connects a modem cable. Serial port Connects an optional device such as a serial modem, mouse, or printer. Power connector Connects an AC adapter. DisplayPort Connects an optional digital display device, such as a high-performance monitor or projector. Rear...
Page 26: Display
To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Page 27 To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Page 28: Bottom
Bottom Component Description Battery release latch Releases the battery. Docking connector Connects an optional docking device. Service door release latch Releases the service door on the computer. SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Battery bay Holds the battery.
Page 29 Component Description Bluetooth compartment Contains a Bluetooth device. Service door Protects the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Page 30: Connecting To A Network
● HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.
Page 31: Using Operating System Controls
The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless devices are off. NOTE: On some models, the wireless light is amber when all wireless devices are off.
Page 32: Setting Up A Wlan
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ●...
Page 33: Connecting To A Wlan
HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a cellular phone network operator.
Page 34: Inserting And Removing A Sim
You may need the HP Mobile Broadband Module serial number to activate mobile broadband service. The serial number is printed on a label inside the battery bay of your computer. Some mobile network operators require the use of a SIM. A SIM contains basic information about you, such as a personal identification number (PIN), as well as network information.
Page 35: Using Gps (Select Models Only)
Replace the battery (seeInserting or removing the battery on page 47). NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. Reconnect external devices. Turn on the computer. To remove a SIM, press in on the SIM, and then remove it from the slot.
Page 36: Connecting To A Wired Network
● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection.
Page 37: Connecting A Modem Cable
Connecting a modem cable To connect the modem cable, follow these steps: Plug the modem cable into the modem jack (1) on the computer. Plug the modem cable into the RJ-11 telephone wall jack (2). NOTE: If the modem cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
Page 38: Navigating Using The Keyboard, Touch Gestures And Pointing Devices
Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only).
Page 39: Turning The Touchpad Off And On
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Using TouchPad gestures Your TouchPad or touch screen (select models only) allows you to navigate the pointing device on the screen by using your fingers to control the pointer action. TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad or a combination of the two.
Page 40: Scrolling
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ●...
Page 41: Rotating (Select Models Only)
Rotating (select models only) Rotating allows you to turn items such as photos. ● Point to an object, and then anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.
Page 42: Flicking (Select Models Only)
Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Edge swipes (select models only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps.
Page 43: Right-Edge Swipe
Right-edge swipe The right-edge swipe accesses the charms, which let you search, share, start apps, access devices, or change settings. ● Swipe your finger gently from the right edge to display the charms. Top-edge swipe The top-edge swipe allows you to open apps available from the Start screen. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app.
Page 44: Left-Edge Swipe
Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. ● Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps. Chapter 4 Navigating using the keyboard, touch gestures and pointing devices...
Page 45: Using The Keyboard
Using the keyboard The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows logo key on the keyboard allows you to quickly return to the Start screen...
Page 46: Identifying The Hot Keys
Identifying the hot keys A hot key is a combination of the key (3) and either the key (1), or one of the function keys (2). To use a hot key: ▲ Briefly press the key, and then briefly press the second key of the hot key combination. Hot key combination Description fn+esc Displays system information.
Page 47: Using Keypads
Hot key combination Description fn+f9 Decreases the screen brightness level. fn+f10 Increases the screen brightness level. Using keypads The computer includes an integrated numeric keypad. The computer also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad. Using the integrated numeric keypad Component Description...
Page 48: Using An Optional External Numeric Keypad
Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.) For example: ● When num lock is on, most keypad keys type numbers. ●...
Page 49: Multimedia
Media keys Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
Page 50: Adjusting The Volume
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Page 51: Webcam (Select Models Only)
HP ProtectTools Administrative Console. For more information, see the Face Recognition software Help. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. For details about using the webcam, refer to the software Help for the app.
Page 52: Vga
The external monitor port, or VGA port, is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer. To connect a VGA display device: Connect the device cable to the external monitor port. Connect the other end of the cable to the video device.
Page 53: Intel Wireless Display (Select Models Only)
To connect a video or audio device to the DisplayPort: Connect one end of the DisplayPort cable to the DisplayPort port on the computer. Connect the other end of the cable to the video device, and then see the device manufacturer’s instructions for additional information.
Page 54: Power Management
Power management Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ●...
Page 55: Setting Power Options
Setting power options Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.
Page 56: Enabling And Exiting User-Initiated Hibernation
Enabling and exiting user-initiated Hibernation You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options: From the Start screen, type power, select Settings, and then select Power Options. In the left pane, click Choose what the power button does. Click Change Settings that are currently unavailable.
Page 57: Using Battery Power
Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, from the Start screen, select the HP Support Assistant app on the Start screen, and then select Battery and performance. ●...
Page 58: Maximizing Battery Discharge Time
Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.
Page 59: Inserting Or Removing The Battery
Inserting or removing the battery Inserting a battery To insert the battery: Turn the computer upside down on a flat surface, with the battery bay toward you. Insert the battery (1) into the battery bay until it is seated. The battery release latch (2) automatically locks the battery into place. Removing a battery To remove the battery: CAUTION:...
Page 60: Storing A User-Replaceable Battery
If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.
Page 61: Testing An Ac Adapter
When you connect the computer to external AC power, the following events occur: ● The battery begins to charge. ● If the computer is turned on, the power meter icon in the notification area changes appearance. When you disconnect external AC power, the following events occur: ●...
Page 62: External Cards And Devices
External cards and devices Using Media Card Reader cards (select models only) Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media-equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see Getting to know your computer on page...
Page 63: Removing A Digital Card
Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar.
Page 64: Inserting An Expresscard
Inserting an ExpressCard CAUTION: To prevent damage to the computer and external media cards, do not insert a PC Card into an ExpressCard slot. CAUTION: To reduce the risk of damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use.
Page 65: Removing An Expresscard
Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the ExpressCard. Save your information and close all programs associated with the ExpressCard. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar, and then follow the on-screen instructions.
Page 66: Inserting A Smart Card
Inserting a smart card Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card ▲...
Page 67: Connecting A Usb Device
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. Connect the USB cable for the device to the USB port. ▲ NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected.
Page 68: Connecting A 1394 Device
Connecting a 1394 device CAUTION: To reduce the risk of damage to a 1394 port connector, use minimal force to connect the device. ▲ To connect a 1394 device to the computer, connect the 1394 cable for the device to the 1394 port.
Page 69: Connecting An Esata Device
Connecting an eSATA device CAUTION: To reduce the risk of damage to an eSATA port connector, use minimal force to connect the device. To connect an eSATA device to the computer, connect the eSATA cable for the device to the ▲...
Page 70: Using A Serial Device (Select Models Only)
Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. Chapter 7 External cards and devices...
Page 71: Using The Docking Connector (Select Models Only)
USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the docking connector (select models only) The docking connector connects the computer to an optional docking device. An optional docking device provides additional ports and connectors that can be used with the computer.
Page 72: Drives
Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
Page 73: Using Hard Drives
SRT. Failure to temporarily disable this feature will prevent you from creating or changing RAID volumes. NOTE: HP does not support SRT with self-encrypting drives (SEDs). Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot, hard drive, and other components.
Page 74: Replacing The Service Door
Slide the service door toward the front of the computer (4) and lift (5) to remove the service door. Replacing the service door Replace the service door after accessing the memory module slot, hard drive, regulatory label, and other components. Tilt down the service door to align the front edge of the service door near the front edge of the computer (1).
Page 75: Replacing Or Upgrading The Hard Drive
With the battery bay toward you, slide the service door release latch to the left (3), and if you choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the release latch to the right to lock the service door (5). NOTE: If you want to use the optional screw, it is stored inside the service door.
Page 76: Installing A Hard Drive
Lift the hard drive (3), and then pull the hard drive (4) out of the hard drive bay. Installing a hard drive To install the hard drive: Angle the hard drive (1) into the hard drive bay, and then lower the hard drive (2) into the hard drive bay.
Page 77: Replacing A Drive In The Upgrade Bay
Turn the computer right-side up, and then reconnect AC power and external devices to the computer. Turn on the computer. Replacing a drive in the upgrade bay The upgrade bay can hold either a hard drive or an optical drive. Replacing a hard drive CAUTION: To prevent information loss or an unresponsive system:...
Page 78 Using a flat-bladed screwdriver, gently push the tab to release the hard drive (2). To install a hard drive in the upgrade bay: Turn the computer upside down on a flat surface, with the upgrade bay toward you. Insert the hard drive (1) into the upgrade bay, and then tighten the upgrade bay screw (2). Chapter 8 Drives...
Page 79: Replacing An Optical Drive
Replace the hard drive screws. Replace the service door (see Removing or replacing the service door on page 61). Insert the battery (see Inserting or removing the battery on page Turn the computer right-side up, and then reconnect AC power and external devices to the computer.
Page 80: Improving Hard Drive Performance
You may want to set it to run during the night or at another time when you do not need access to your computer. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.
Page 81: Using Hp 3D Driveguard (Select Models Only)
You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.
Page 82: Managing Power With A Parked Hard Drive
Managing power with a parked hard drive If HP 3D DriveGuard has parked the drive, the computer will behave in the following ways: ● The computer will not shut down. ● The computer will not initiate sleep, except as described in the following note.
Page 83: Inserting An Optical Disc
Inserting an optical disc Tray-load Turn on the computer. Press the release button (1) on the drive bezel to release the disc tray. Pull out the tray (2). Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up over the tray spindle.
Page 84: Removing An Optical Disc
Removing an optical disc Tray-load There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens normally Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops.
Page 85: When The Disc Tray Fails To Open Normally
When the disc tray fails to open normally Insert the end of a paper clip (1) into the release access in the front bezel of the drive. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops.
Page 86: Sharing Optical Drives
Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applications, by sharing an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network.
Page 87: Security
Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to the HP website at http://www.hpshopping.com. NOTE: If a webcam is installed or connected to the computer, and if the Face Recognition program is installed, you can set the security level for Face Recognition to balance the ease of use and the difficulty of breaching the security of the computer.
Page 88: Using Passwords
● Windows passwords are set only in the Windows operating system. ● If you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility. ● If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.
Page 89: Setting Passwords In Computer Setup
Password Function User password* Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password from the Start screen, type h, and then select Help and Support. Setting passwords in Computer Setup Password Function BIOS administrator password*...
Page 90: Managing A Bios Administrator Password
Managing a BIOS administrator password To set, change, or delete this password, follow these steps: Setting a new BIOS administrator password Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup.
Page 91: Entering A Bios Administrator Password
When prompted for the new password, leave the field empty, and then press enter. Read the warning. To continue, select YES. When prompted to type your new password again, leave the field empty, and then press enter. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Page 92: Entering A Drivelock Password
Click Set DriveLock Password. Use a pointing device or the arrow keys to select the hard drive you want to protect, and then press enter. Read the warning. To continue, select YES. When prompted, type a master password, and then press enter. When prompted, type the master password again to confirm, and then press enter.
Page 93: Removing Drivelock Protection
When prompted, type the new password again to confirm, and then press enter. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File >...
Page 94: Removing Automatic Drivelock Protection
Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then press enter. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. Read the warning. To continue, select YES. To save your changes and exit Computer Setup, click the Save icon and then follow the on- screen instructions.
Page 95: Using Firewall Software
Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP ProtectTools software Help.
Page 96: Installing An Optional Security Cable
Installing an optional security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. NOTE: The security cable slot on your computer may look slightly different from the illustration in this section.
Page 97: 10 Maintenance
10 Maintenance Adding or replacing memory modules The computer has two memory module slots. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
Page 98 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.
Page 99: Cleaning Your Computer
Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.
Page 100: Cleaning Procedures
● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid the following cleaning products: Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can permanently damage the surface of the computer. Fibrous materials, such as paper towels, which can scratch the computer.
Page 101: Updating Programs And Drivers
SoftPaq Download Manager. To download SoftPaqs: From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq ▲ Download Manager. Follow the instructions to download SoftPaqs.
Page 102: 11 Backup And Recovery
For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.
Page 103: Performing A System Recovery
If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition. From the Start screen, type e, and then click File Explorer.
Page 104: Using F11 Recovery Tools
Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE:...
Page 105: Using Windows Refresh For Quick And Easy Recovery
When prompted, press any keyboard key. Follow the on-screen instructions. After the repair is completed: Eject the Windows 8 operating system media and then insert the Driver Recovery media. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.
Page 106: Using Hp Software Setup
Under Remove everything and reinstall Windows, select Get started, and follow the on- screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.
Page 107: Computer Setup (Bios) And Advanced System Diagnostics
12 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Page 108: Restoring Factory Settings In Computer Setup
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Page 109: Determining The Bios Version
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.
Page 110: Using Advanced System Diagnostics
● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...
Page 111: 13 Support
13 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ●...
Page 112: Labels
Circuit Card Identifier) of the SIM. This label is located inside the battery bay. ● HP Mobile Broadband Module service label (select models only)—Provides the serial number of the HP Mobile Broadband Module. This label is located inside the battery bay.
Page 113: 14 Specifications
DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.
Page 114: Operating Environment
Operating environment Factor Metric U.S. Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m...
Page 115: Appendix A Traveling With The Computer
“FRAGILE.” ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some...
Page 116: Appendix A Traveling With The Computer
hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use it before you turn it on. ● If you are traveling internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary.
Page 117: Appendix B Troubleshooting
If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. ●...
Page 118: The Computer Screen Is Blank
The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display.
Page 119: An External Device Is Not Working
An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ●...
Page 120: The Computer Does Not Detect The Optical Drive
Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.
Page 121: A Movie Is Not Visible On An External Display
● Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores. ● Disable Sleep mode before playing the disc. Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue.
Page 122: Appendix C Electrostatic Discharge
Before handling components, discharge static electricity by touching an unpainted metal surface of the component. ● If you remove a component, place it in an electrostatic-safe container. If you need more information about static electricity or assistance with component removal or installation, contact HP support. 110 Appendix C Electrostatic discharge...
Page 123: Index
Index Symbols/Numerics battery bay, identifying 16 front 9 1394 cable, connecting 56 Battery Check 45 left side 11 1394 devices battery information, finding 45 rear 13 connecting 56 battery power 45 right side 10 defined 55 battery release latch 16 top 4 removing 56 battery temperature 48...
Page 124 8 volume 38 using 34 ExpressCard Windows applications 8 hot keys, media 37 configuring 51 Windows logo 8 HP 3D DriveGuard 69 defined 51 HP Mobile Broadband, disabled inserting 52 labels removing 53 HP ProtectTools Security Bluetooth 100...
Page 125 USB 11, 12 setting password protection on maintenance VGA 40 wakeup 44 Disk Cleanup 68 power setting power options 43 Disk Defragmenter 68 battery 45 setup of WLAN 20 media activity controls 37 conserving 47 setup utility Media Card Reader, identifying options 43 navigating and selecting 95 11, 12...
Page 126 traveling with the computer 48, Windows applications key, 100, 103 identifying 8 tray-load optical drive 71 Windows logo key, identifying 8 troubleshooting wireless antennas, identifying 14, disc burning 109 disc play 108 wireless button 18 optical disc tray 107 wireless certification label 100 optical drive detection 108 wireless controls troubleshooting, external display...

HP Notebook PC User Manual

1 Welcome

2 Getting to Know Your Computer

3 Connecting to a Network

4 Navigating Using the Keyboard, Touch Gestures and Pointing Devices

5 Multimedia

6 Power Management

7 External Cards and Devices

8 Drives

9 Security

10 Maintenance

11 Backup and Recovery

12 Computer Setup (BIOS) and Advanced System Diagnostics

13 Support

14 Specifications

Appendix A Traveling with the Computer

Appendix A Traveling with the Computer

Appendix B Troubleshooting

Appendix C Electrostatic Discharge

Index

Quick Links

Related Manuals for HP Notebook PC

Summary of Contents for HP Notebook PC

Table of Contents