HP Notebook PC User Manual
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HP Notebook PC User Manual

HP Notebook PC User Manual

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  • Page 1 User Guide...
  • Page 2 Corporation in the U.S. and other countries. be bound by the terms of the HP End User Not all features are available in all editions Microsoft and Windows are U.S. registered License Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5 Processor configuration setting (select models only) IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a Celeron® N28xx/N29xx series processor and a Windows® operating system. Do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart.
  • Page 6 Processor configuration setting (select models only)

  • Page 7: Table Of Contents

    Table of contents 1 Starting right ..............................1 Visit the HP Apps Store ........................1 Best practices ............................1 Fun things to do ............................ 1 More HP resources ..........................3 2 Getting to know your computer ......................... 5 Finding your hardware and software information ................. 5 Locating hardware .......................
  • Page 8 4 Enjoying entertainment features ........................20 Multimedia features ..........................20 Using the webcam ..........................21 Using audio ............................21 Connecting speakers ......................22 Connecting headphones and microphones ............... 22 Using Beats Audio ......................22 Accessing Beats Audio Control Panel ............... 22 Enabling and disabling Beats Audio ..............
  • Page 9 7 Maintaining your computer ..........................51 Improving performance ........................51 Handling drives ........................51 Using HP 3D DriveGuard (select models only) ..............51 Identifying HP 3D DriveGuard status ..............52 Using Disk Defragmenter ....................52 Using Disk Cleanup ......................52 Adding or replacing memory modules ................
  • Page 10 Backing up your software applications and information ..............61 Using an optional security cable lock ....................61 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............62 Starting Setup Utility (BIOS) ....................... 62 Updating the BIOS ..........................62 Determining the BIOS version ...................
  • Page 11 11 Specifications ..............................69 Input power ............................69 Operating environment ........................69 12 Electrostatic Discharge ..........................71 13 Accessibility ..............................72 Supported assistive technologies ....................... 72 Contacting support ..........................72 Index ................................... 73...

  • Page 13: Starting Right

    The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features.
  • Page 14 Experience music the way the artist intended, with deep controlled bass and clear, pure sound. ● Using Beats Audio on page Use the TouchPad and the new Windows® touch gestures for smooth control of images and ● pages of text. See Using the TouchPad and gestures on page Chapter 1 Starting right...

  • Page 15: More Hp Resources

    Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
  • Page 16 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 17: Getting To Know Your Computer

    Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.

  • Page 18: Right Side

    Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. NOTE: For information about HP 3D DriveGuard,...

  • Page 19: Left Side

    Component Description Optical drive eject button Releases the disc tray. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 20: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Chapter 2 Getting to know your computer...

  • Page 21: Touchpad

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes on page Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 22: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 23: Buttons And Speakers

    Buttons and speakers Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 24: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, or on select models, the key or the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 25: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 26: Labels

    Digital Product Key electronically installed. NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP- approved recovery methods. Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 27: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.

  • Page 28: Sharing Data And Drives And Accessing Software

    From the Start screen, type control panel, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. For more information, from the Start screen, type help, and then select Help and Support. Sharing data and drives and accessing software When your computer is part of a network, you are not limited to using only the information that is stored in your computer.

  • Page 29: Setting Up A Wlan

    NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information and store it in a safe place. Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from ●...

  • Page 30: Connecting To A Wlan

    A firewall checks information and requests that are sent to your network, and discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types. Use wireless encryption. ● Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network.
  • Page 31 Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

  • Page 32: Multimedia Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones.

  • Page 33: Using The Webcam

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 34: Connecting Speakers

    Regulatory, Safety and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Using Beats Audio Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.

  • Page 35: Using Video

    Save the file to your desktop. Open a multimedia program and play the recording. To confirm or change the audio settings on your computer, follow these steps: From the Start screen, type control panel, and then select Control Panel. Select Hardware and Sound, and then select Sound. Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not...

  • Page 36: Setting Up Hdmi Audio

    ▲ Devices, click Project, and then follow the on-screen instructions. – or – From the Start screen, click the HP Quick Access to Miracast icon, and then follow the on- screen instructions. Discovering and connecting to Miracast-compatible wireless displays (select...
  • Page 37 To open the Intel WiDi connection app, from the Start screen, type Intel WiDi. Follow the on- screen instructions to pair your secondary display device and make display state choices. Use the WiDi Connect function to initiate a connection. To open the Intel Media Share app, from the Start screen, type Intel WiDi Media Share. Follow the on-screen instructions to flick and share your media files to a secondary display device.

  • Page 38: Using The Touchpad And Gestures

    Navigating the screen You can navigate the computer screen in the following ways: Touch gestures ● Keyboard and mouse ● Touch gestures can be used on your computer's TouchPad or on a touch screen (select models only). NOTE: An external USB mouse (purchased separately) can be connected to one of the USB ports on the computer.

  • Page 39: Tapping

    Tapping To make an on-screen selection, use the tap function on the TouchPad. Point to an item on the screen, and then tap one finger on the TouchPad zone to make a ● selection. Double-tap an item to open it. Using the TouchPad and gestures...

  • Page 40: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or ● right. Chapter 5 Navigating the screen...

  • Page 41: Finger Pinch Zoom

    2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers ● together. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers ●...

  • Page 42: Finger Click

    2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: Using 2-finger click is the same action as using right-click with the mouse. Place two fingers on the TouchPad zone and press down to open the options menu for the ●...

  • Page 43: Rotating (Select Models Only)

    Rotating (select models only) Rotating allows you to turn items such as photos. Point to an object, and then anchor the forefinger of your left hand in the TouchPad zone. Using ● your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.

  • Page 44: Edge Swipes

    Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps. Display and select a charm With the charms, you can search, share, start apps, access devices, or change settings. With your finger, swipe from the right side of the TouchPad. Scroll up or down to switch between the charms, and then select the charm you want to open.

  • Page 45: Display The Customize Icon

    Display the Customize icon The top-edge swipe allows you to display the Customize icon at the bottom of the Start screen. Customize allows you to move, resize, pin and unpin apps. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. Swipe your finger gently from the top edge of the TouchPad zone to reveal the Customize icon.

  • Page 46: Switch Between Open Apps

    Switch between open apps The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. Swipe your finger gently from the left edge of the TouchPad. ● Using touch screen gestures (select models only) A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad.
  • Page 47 Using touch screen gestures (select models only)

  • Page 48: Tapping

    Tapping To make an on-screen selection, use the tap function. Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. ● Scrolling Scrolling is useful for moving the pointer up, down, left, or right on a page or image. Place two fingers on the screen and then drag them in an up, down, left, or right motion.

  • Page 49: Finger Pinch Zoom

    2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom out by placing two fingers apart on the screen and then moving your fingers together. ● Zoom in by placing two fingers together on the screen and then moving your fingers apart. ●...

  • Page 50: Edge Swipes

    Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. Gently swipe your finger inward from the right edge of the display onto the screen to reveal the ●...

  • Page 51: Top-Edge Swipe And Bottom-Edge Swipe

    Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe displays app command options that allow you to customize apps. IMPORTANT: When an app is open, the top-edge gesture varies depending on the app. Gently swipe your finger from the top edge or the bottom edge to reveal the app command ●...

  • Page 52: Using Windows Shortcut Keys

    The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 62 instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen.
  • Page 53 To use a hot key: Briefly press the key, and then briefly press the second key of the combination. ▲ Using the keyboard and mouse...

  • Page 54: Managing Power

    Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation.

  • Page 55: Manually Initiating And Exiting Sleep

    Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways: Close the display. ● From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the ● charms. Click Settings, click the Power icon, and then click Sleep. To exit Sleep: Briefly press the power button.

  • Page 56: Using The Power Meter And Power Settings

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 57: Finding Battery Information

    To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance.

  • Page 58: Resolving A Low Battery Level

    Regulatory, Safety and Environmental Notices for proper battery disposal. To access this See the guide, from the Start screen, type support, and then select the HP Support Assistant app. Chapter 6 Managing power...

  • Page 59: Replacing A User-Replaceable Battery

    Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.

  • Page 60: Hp Coolsense

    When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer might be higher than it would be with HP CoolSense on.

  • Page 61: Hybrid Graphics And Amd Dual Graphics (Select Models Only)

    When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video ● port When the computer will be unused and disconnected from external power for an extended ●...

  • Page 62: Using Amd Dual Graphics (Select Models Only)

    NOTE: Due to hardware limitations, some applications can be run in only one of the two modes. For more information, see your Hybrid Graphics software Help. Using AMD Dual Graphics (select models only) The AMD Dual Graphics feature allows the AMD accelerated processing unit (APU) and the discrete AMD graphics card to work together.

  • Page 63: Maintaining Your Computer

    ● You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection.

  • Page 64: Identifying Hp 3D Driveguard Status

    NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.
  • Page 65 The computer has either one or two memory module slots. The memory module slots are located on the bottom of the computer under the service door. The memory capacity of the computer can be upgraded by adding a memory module or replacing the existing memory module in one of the memory module slots.
  • Page 66 Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 67: Updating Programs And Drivers

    Turn on the computer. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment.

  • Page 68: Cleaning Procedures

    Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, ● disposable wipes, which come in a variety of brands). Alcohol-free glass-cleaning fluid ● Water with mild soap solution ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ●...

  • Page 69: Traveling With Or Shipping Your Computer

    To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened ● with one of the cleaning solutions listed previously or use an acceptable disposable wipe. To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a ●...

  • Page 70: Securing Your Computer And Information

    Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.

  • Page 71: Setting Windows Passwords

    Setting Windows passwords Password Function User password Protects access to a Windows user account. Administrator password Protects administrator-level access to computer contents. NOTE: This password cannot be used to access Setup Utility (BIOS) contents. Setting Setup Utility (BIOS) passwords Password Function Administrator password Must be entered each time you access Setup Utility...

  • Page 72: Using Antivirus Software

    Windows Update, select Change settings, and then follow the on-screen instructions. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this location, you can also register to receive automatic update notifications when they become available.

  • Page 73: Securing Your Wireless Network

    If you have installed third-party software after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently...

  • Page 74: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updated versions of the BIOS may be available on the HP website. SoftPaqs . Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 75: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 76: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page Hard drive...

  • Page 77: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 78: Restore And Recovery

    From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. If you want to reset your computer using a minimized image, you can choose the HP Minimized ● Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.

  • Page 79: Recovering Using Hp Recovery Manager

    If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery ● media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager ●...

  • Page 80: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 81: Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 82 Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft Chapter 11 Specifications...

  • Page 83: Electrostatic Discharge

    12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 84: Accessibility

    13 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.

  • Page 85: Index

    11 switch screen image 40 right TouchPad 9 volume down 40 hard drive volume mute 40 HP 3D DriveGuard 51 volume up 40 caps lock light, identifying 10 hard drive light 6 wireless 40 caring for your computer 55...
  • Page 86 7 system 67 internal display switch, memory module USB flash drive 68 identifying 8 identifying 13 using HP Recovery media 66 internal microphones, identifying inserting 54 recovery media 8, 20 removing 53 creating 65 Internet connection setup 17...
  • Page 87 Setup Utility (BIOS) passwords USB 3.0 port, identifying 7 USB 3.0 ports, identifying 21 shipping the computer 57 using external AC power 47 shutdown 48 using passwords 58 Sleep exiting 43 vents, identifying 7, 13 initiating 43 video 23 slots memory card reader 7 security cable 7 webcam...

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