Performance Problems - HP Notebook PC Reference Manual

Troubleshooting and Maintenance
Troubleshooting Your Computer
• Test the PC card with the e-Diagtools diagnostics. See "Testing the Hardware" on
page 116.
If an I/O card stops communicating properly
• The card may have been reset if the computer suspended or turned off. Exit any
applications, and then remove and reinsert the card.
If a PC card modem is not working
• Disable the internal modem:
1. Open the hardware Device Manager: click Start, Control Panel, Performance and
Maintenance, System (Windows XP) or Start, Settings, Control Panel, System
(Windows 2000).
2. Double-click Modem to list the current modem devices.
3. Double-click the internal modem, and then select the option to disable the modem.
If an I/O card stops communicating properly
• Exit and restart the application. The card may have been reset if the computer
suspended or turned off.
• Check settings in Control Panel.

Performance Problems

For best performance, your computer should have at least 128 MB of memory (RAM).
If the computer pauses or runs sluggishly
• This may be normal Windows behavior. Background processing can affect response
time.
• Certain background operations (such as a virus-scanning program) can affect
performance.
• Press CTRL+ALT+DEL and use Task Manager to see if an application is not
responding.
• Restart the computer: click Start, Turn Off Computer (or Shut Down), Restart.
• Some file browsers respond slowly while processing graphics or waiting for broken
network connections to time out.
108 Reference Guide