Table of Contents
Advertisement
Troubleshooting and Support
8
How severe is the problem?
9
Did your application ever run
without problems?
10
Parameter set
It is very important for Basler technical support to get a copy of the exact camera parameters that
you were using when the problem occurred.
To make note of the parameters, use the Basler pylon Viewer.
If you cannot access the camera, please try to state the following parameter settings:
Image Size (ROI):
Pixel Format:
Exposure Time:
Frame Rate:
11
Live image/test image
If you are having an image problem, try to generate and save live images that show the problem.
Also generate and save test images. Please save the images in BMP format, zip them, and send
them to Basler technical support.
256
Camera can still be used.
Camera can be used after I take this action:
Camera can no longer be used.
Yes
AW00123402000
No
Basler ace USB 3.0
Advertisement
Table of Contents
