Copying Difficulties; Scanning Difficulties - Brother DCP-J100 User Manual

Paper Handling Difficulties (continued)
Difficulties
Machine feeds multiple pages.
There is a paper jam.
Paper jam reoccurs.
The paper jams when you use
2-sided print.

Copying Difficulties

Difficulty
Black marks or spots appear in
copies.
Copies are blank.
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.

Scanning Difficulties

Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
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Suggestions
Do the following:
(See Loading paper and other print media on page 9.)
 Make sure the paper is loaded correctly in the paper tray.
 Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
 Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
on page 44.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User's
Guide: Cleaning the paper pick-up rollers.)
See Printer jam or paper jam on page 44. Make sure the paper guides are set to
the correct paper size. Do not extend the paper tray when you load A5 or smaller
size paper.
If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 47.)
Use one of the jam prevention settings, 2-sided1 or 2-sided2.
For more information, see Software and Network User's Guide: Prevent Smudged
Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows
or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of
the Paper (Macintosh).
If paper jams occur frequently during 2-sided printing, the paper feed rollers may
be stained with ink. Clean the paper feed rollers. (See Advanced User's Guide:
Cleaning the paper feed rollers.)
Suggestions
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it. (See
Cleaning the scanner on page 34.)
Make sure you are loading the document correctly. (See Loading documents
on page 19.)
Reposition the document and try again.
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application.
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Make sure the Brother TWAIN driver is chosen as the primary source in your
scanning application.
You can also scan documents using the ICA Scanner Driver.
For more information, see Software and Network User's Guide: Scan Using Apple
Image Capture (ICA Driver).
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