Copying Difficulties; Scanning Difficulties - Brother MFC-J825DW Basic User's Manual

Handling Incoming Calls (continued)
Difficulty
Custom features on a single line.

Copying Difficulties

Difficulty
Cannot make a copy.
Poor copy results when using the
ADF.
Vertical black lines or streaks
appear in copies.
Copies are blank.
Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass.

Scanning Difficulties

Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Poor scanning results when using
the ADF.
OCR does not work.
Suggestions
If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or
other custom feature on a single telephone line with your machine, it may create
a problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, a separate telephone line with no
custom features is recommended.
Suggestions
Make sure that the COPY
Try using the scanner glass. (See Using the scanner glass uu page 24.)
Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the scanner. Clean the glass strip and scanner glass and the white bar and
white plastic above them. (See Cleaning the scanner uu page 64.)
Make sure you are loading the document properly. (See Loading documents
uu page 23.)
Reposition the document and try again.
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
® your scanning application. For example, in PaperPort™12SE with OCR, click
)
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver.
uuSoftware User's Guide: Scanning a document using the ICA driver (Mac OS X
10.6.x)
Try using the scanner glass. (See Using the scanner glass uu page 24.)
Try increasing the scanner resolution.
(Macintosh users)
Make sure you have finished downloading and installing Presto! PageManager
from:
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Troubleshooting
key is illuminated.
B
93