Copying Difficulties; Scanning Difficulties - Brother MFC-J2310 User Manual

Copying Difficulties

Difficulty
Cannot make a copy.
Vertical black lines or streaks
appear in copies.
Poor copy results when using the
ADF. (MFC-J4410DW and
MFC-J4610DW)
Fit to Page does not work correctly. Make sure your source document is not skewed.

Scanning Difficulties

Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
Poor scanning results when using
the ADF. (MFC-J4410DW and
MFC-J4610DW)
116
Suggestions
Contact your administrator to check your Secure Function Lock Settings.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, white bar and white plastic above
them. (See Cleaning the scanner glass on page 82.)
Try using the scanner glass. (See Using the scanner glass on page 37.)
Reposition the document and try again.
Suggestions
(Not available in Hong Kong and Taiwan)
®
)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
(Hong Kong and Taiwan only)
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
Presto! PageManager with OCR, click File, Select Source and choose the
Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X v10.6.x and 10.7.x users can also scan documents using the ICA
Scanner Driver. (See Software User's Guide: Scanning a document using the ICA
driver (Mac OS X v10.6.x, 10.7.x).)
Try increasing the scanner resolution.
(Macintosh)
Presto! PageManager must be downloaded and installed before use.
For more information, see Accessing Brother Support (Macintosh) on page 5.
Try using the scanner glass. (See Using the scanner glass on page 37.)