Copying Difficulties; Scanning Difficulties - Brother DCP-9020CDN User Manual

Copying difficulties

Difficulties
Cannot make a copy.
Vertical black line appears in
copies.
Copies are blank.

Scanning difficulties

Difficulties
TWAIN or WIA errors appear when
®
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
Network scanning does not work.
Cannot scan.
Software difficulties
Difficulties
Cannot install software or print.
Suggestions
Make sure you pressed Copy and the machine is in Copy mode (see How to copy
on page 33).
Contact your administrator to check your Secure Function Lock Settings.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
scanner glass, or the corona wires are dirty. Clean the glass strip and scanner
glass and also the white bar and white plastic above them (see Cleaning the
scanner glass on page 70 and Cleaning the corona wires on page 71).
Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) on page 31 or Using the scanner glass on page 32).
Suggestions
Make sure the Brother TWAIN or WIA driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN/WIA
)
driver.
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN driver.
Macintosh users can also scan documents using the ICA Scanner Driver
(see Software User's Guide).
Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. For further
instructions, see Accessing Brother Support (Macintosh) on page 6.
See Network difficulties on page 104.
Contact your administrator to check your Secure Function Lock Settings.
Suggestions
®
(Windows only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Troubleshooting
103
B