Appendix J, Troubleshooting - AT&T 1070 User Manual

Appendix J
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at
1 (800) 222-3111
call
serial number, found on the underside of your phone, available when contacting
customer service. Please retain your receipt as your proof of purchase.
To purchase accessories or replacement parts, please contact customer service
by visiting our website at
1 (800) 222–3111
My telephone appears to
be dead.
System features,
(intercom, transfer, hold
release, etc.) do not work
with my old AT&T 4-line
telephones (984, 974,
945, etc.).
Intercom, hold, call
privacy or other advanced
features do not work
properly.
. In Canada, dial
www.telephones.att.com
. In Canada, dial
• Make sure the power adapter is securely
plugged into an outlet not controlled by a wall
switch.
• Make sure the telephone line cords are plugged
firmly into the telephone base and the jack.
• Unplug the telephone's electrical power. Wait
for approximately 15 seconds, then plug it back
in. Allow up to one minute for the telephone to
synchronize.
• This system is not compatible with any other
AT&T 4-line small business telephones, except
for the 1080, 1070 and 1040 telephones.
• This system is not compatible with any other
AT&T 4-line small business telephones, except
for the 1080, 1070 and 1040 telephones.
• If you have fiber optic service (digital service
to the building, analog service within the
building), VoIP (Voice over the Internet) service,
or cable telephone service, the router that
the system uses might interfere with system
communication.
• If Line 1 is a DSL line, have a professional
install a splitter on the telephone line. See the
installation guide and contact your DSL service
provider for more information.
• If the wiring for your system is greater than 600
feet, some of the advanced features might not
work properly. You might have to remove some
of the phones from remote areas.
www.telephones.att.com
1 (866) 288-4268
1 (866) 288-4268
78
. Have the
or calling
.
, or