AT&T 1040 User Manual
  1. Manuals
  2. Brands
  3. AT&T Manuals
  4. Telephone
  5. 1040
  6. User manual

AT&T 1040 User Manual

4-line small business system with speakerphone
Hide thumbs Also See for 1040:
Table of Contents

Advertisement

Quick Links

See also: Installation Manual , Quick Reference Manual
User's manual
1040
4-Line small business
system with speakerphone

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 1040 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for AT&T 1040

Summary of Contents for AT&T 1040

  • Page 1 User’s manual 1040 4-Line small business system with speakerphone...
  • Page 2 Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important product information pages 50-51 of this user’s manual. Please thoroughly read the user’s manual for all the feature operation and troubleshooting information you need to install and operate your new AT&T product.
  • Page 3 STOP! Do you receive DSL (digital subscriber line) service for high- speed Internet access through your telephone line(s) from your telephone company? If so, you need to add either DSL splitters and/or microfilters to your installation. See page 9 of the installation guide.

  • Page 4: Table Of Contents

    User's manual 1040 4-Line small business system with speakerphone Table of contents Getting started Introduction ............................1 Telephone Overview ........................2 Display screen messages ......................4 LCD CONTRAST ...........................4 Indicator lights & tones .........................6 Indicator lights ..........................6 Alert tones ............................7 Directory card ............................8 Telephone operation Basic phone operation ........................9...
  • Page 5 Intercom operation Intercom overview ...........................25 Intercom ..............................26 Make an intercom call with the handset ...............26 Make an intercom call with the speakerphone or headset ........27 Answer an intercom call ......................28 End an intercom or page call ....................28 Voice page ............................29 Page a specific extension (single-phone page) ............29 Answer a single-phone page ....................30 Page all (system-wide page)....................31...
  • Page 6 Appendix D , General product care ...................49 Appendix E, Important product information ..............50 Safety information ........................50 Especially about corded telephones ..................51 Especially about telephone answering systems ............51 Appendix F, FCC and ACTA information .................52 Appendix G, Part 15 of FCC rules ..................54 Appendix H, Limited warranty .....................55 Appendix I,...

  • Page 7: Getting Started

    If there is a 1080 telephone in your system that is an auto attendant, it may record messages for your set. The 1040 telephone is compatible with Centrex service. Centrex is a special subscriber service that might be available from your local telephone company for a fee.

  • Page 8: Telephone Overview

    While on a call, press to release the call privacy feature (page 21). TRANSFER Press to transfer an outside call to another 1040, 1070, or 1080 extension DO NOT DISTURB telephone (page Press twice to turn 23). on the Do Not Disturb feature (page 15).
  • Page 9 Getting started Telephone overview One-touch keys Navigation keys Press to make an Press to scroll up, down, intercom call (page left or right while in 26) or a one-touch the menu. outside call (page 38). VOLUME While the telephone ENTER is not in use, press Press until you see the to adjust the ringer...

  • Page 10: Display Screen Messages

    DTAD mailbox 1080 telephone is off. (XX is the total number of new system extension messages recorded for this 1040 telephone. YY is the total number of all system extension messages recorded for this 1040 telephone.) (EMPTY) The one-touch location is empty.
  • Page 11 Getting started Display screen messages Continued from previous page INITIALIZING. . The telephone is warming up after having its power connected. INTERCOM FROM XX The telephone is receiving a call from extension XX (XX is the extension number). (LIST EMPTY) The redial memory is empty.

  • Page 12: Indicator Lights & Tones

    Getting started Indicator lights & tones Indicator lights LINE Green: • On when the line is in use. • Flashes slowly when the line is on hold. • Flashes quickly when there is an incoming transferred call on the line, when there is an incoming call, or when there is an incoming auto-attendant transferred call on the line.

  • Page 13: Alert Tones

    Getting started Indicator lights & tones Continued from previous page NEW MSG • Flashes when there are new system extension messages. The screen will display ”DTAD: XX/YY”, with “XX” representing a number greater than zero. INTERCOM • On when the telephone is on an intercom call or a paged call.

  • Page 14: Directory Card

    Getting started Directory card To write names and phone numbers on the directory card, follow the steps below: Remove the clear plastic cover by inserting a small item such as a paper clip into the hole at the lower right corner. Pull out the directory card.

  • Page 15: Telephone Operation

    Telephone operation Basic phone operation This phone comes programmed to use line 1 (default prime line) for calls when you do not press a line button. (To change the prime line, see PRIME LINE on page 39 of the installation guide.) When you answer a call, the phone automatically selects the ringing line.
  • Page 16 Telephone operation Basic phone operation Continued from previous page Handset • To make a call: Lift the handset. Dial a number. • To override automatic line selection, press the LINE button for the line you wish to select, then lift the handset. •...
  • Page 17 Telephone operation Basic phone operation Continued from previous page Headset (purchased separately) You can use this phone hands-free when you install any industry-standard two-band 2.5mm headset or other compatible, electronically isolated headset (see page 17 of the installation guide). Purchase the headset separately. •...

  • Page 18: Switching Among Handset, Speakerphone And Headset Mode

    Telephone operation Basic phone operation Switching among handset, speakerphone and headset mode To switch from handset to headset or speakerphone, press [HEADSET] or [ SPEAKER], then replace the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to handset, lift the handset.

  • Page 19: Volume Control

    (1-5). While using the volume control, you will hear a triple-beep when you reach the minimum or maximum level. Your 1040 remembers the volume setting for each mode. Ringer volume • When the telephone is idle, press [ VOLUME] to sample and select the desired volume (1-4) for all ringers.

  • Page 20: Ringer On/Off

    Telephone operation Basic phone operation RINGER ON/OFF RINGER ON/OFF Use this feature to control whether there is an audible alert for outside calls on the designated line. L1 RINGER Press [ENTER]. Press [ ] or [ ] until you see PHONE SETTINGS.

  • Page 21: Do Not Disturb

    Telephone operation Basic phone operation DO NOT DISTURB Use this feature to silence your telephone. When you activate the do not disturb (DND) function, you will not hear paging tones, voice paging, or incoming call ringing. Instead, the LINE light flashes to signal an incoming call.

  • Page 22: Last Number Redial

    Telephone operation Basic phone operation Last number redial Use this feature to display the last dialed number from this extension. The last number dialed (up to 32 digits) is stored in the redial memory until you dial another number. Press [(AUTO) REDIAL] to see the most recently dialed number.

  • Page 23: Redial Stack

    Telephone operation Basic phone operation Redial stack Use this feature to review the numbers in the redial memory and dial one of them if you wish. (The last six numbers dialed from this extension are automatically stored in the redial memory stack.) When the phone is idle, press [(AUTO) REDIAL].

  • Page 24: Auto-Redial

    Telephone operation Basic phone operation Auto-redial Use this feature to automatically redial a number up to ten times. When the phone automatically redials the number, if the prime line is available, the phone uses the prime line to dial the call. 1.

  • Page 25: Call Waiting

    Telephone operation Basic phone operation Call waiting Use this feature to control call-waiting calls. If you subscribe to a call waiting service with your local telephone company, there will be a beep if there is an incoming call when you are already on a call on the same line.

  • Page 26: Hold

    Telephone operation Basic phone operation HOLD Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release [HOLD]. The LINE light for the line on hold flashes slowly in green, and a double-beep sounds every 30 seconds to remind you that the call is on hold.

  • Page 27: Switching Between Lines

    Telephone operation Basic phone operation Switching between lines Use this feature to switch between lines during an outside call: Press and release [HOLD] to maintain the connection to the call on the active line. Press and release the [LINE] button of another line to make or answer another call.

  • Page 28: Conference Calls

    Telephone operation Basic phone operation Conference calls Use this feature to set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first, because an intercom call cannot be put on hold.

  • Page 29: Call Transfer

    Telephone operation Call transfer Transfer a call Use this feature to transfer a call to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. NOTE: If a transferred call is not picked up within 20 minutes, the phone automatically disconnects the call.

  • Page 30: Transfer A Call And Speak To The Receiving Party

    Telephone operation Call transfer Transfer a call and speak to the receiving party 10:01AM 11/23 Use this feature to transfer a call and speak to the 00:30 receiving party. While on a call: Press [INTERCOM]. The outside call is automatically put on hold and INTERCOM TO displays and the called extension number.

  • Page 31: Intercom Operation

    This 1040 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 1070 or 1080 phones you might have installed. You can use a total of 16 1080/1070/1040 phones together as extensions in your phone system. Each individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work.

  • Page 32: Intercom

    Intercom operation Intercom Use this feature to make calls between system phones. Make an intercom call with the handset 1. If the one-touch preference is set to INTERCOM (page 35), skip to step 2. -OR- 10:01AM 11/23 EXT 11 If the one-touch preference is set to INTERCOM TO TELEPHONE (page 35), press [INTERCOM].

  • Page 33: Make An Intercom Call With The Speakerphone Or Headset

    Intercom operation Intercom Make an intercom call with the speakerphone or headset 10:01AM 11/23 Use this feature to make an intercom call. With EXT 11 the handset in the telephone base: INTERCOM TO PAGE 1. If the one-touch preference is set to INTERCOM, skip to step 2.

  • Page 34: Answer An Intercom Call

    Intercom operation Intercom Answer an intercom call Use this feature to answer an intercom call. When you receive an intercom call, you hear a repeating 10:01AM 11/23 double-ring pattern and your screen displays EXT 12 INTERCOM FROM with the extension number of INTERCOM FROM 11 the caller.

  • Page 35: Voice Page

    Intercom operation Voice page Page a specific extension (single-phone page) Use this feature to send your voice to the speaker of the called phone. The person you’ve called might be able to respond just by talking. See AUTO MUTE on page 35 of the installation guide. Press [INTERCOM].

  • Page 36: Answer A Single-Phone Page

    Intercom operation Voice page Answer a single-phone page 10:01AM 11/23 Use this feature to answer a single-wide page. EXT 12 PAGE FROM 11 Auto-mute off When your extension receives a page, the phone beeps and the speakerphone automatically turns on. Answer the call simply by speaking. If you are on the headset, answer the page by pressing [HEADSET] and speaking through the microphone of the headset.

  • Page 37: Page All (System-Wide Page)

    Intercom operation Voice page Page all (system-wide page) Use this feature to send your voice to the speakers of all phones in the system. Press [INTERCOM], then [ ] to show PAGE ALL. Press [ENTER]. The screen displays PAGE ALL. Once the page is automatically answered, speak and your voice is heard at all idle extensions on your phone system.

  • Page 38: Answer A System-Wide Page

    Intercom operation Voice page Answer a system-wide page 10:01AM 11/23 Use this feature to answer a system-wide page. EXT 12 PAGE ALL FROM 11 NOTE: Only one extension can answer a [ENTER]: ANSWER system-wide page. When you receive a system-wide page, your 10:01AM 11/23 phone beeps and the screen shows PAGE ALL...

  • Page 39: Room Monitor

    Intercom operation Voice page Room monitor Use this feature to monitor a room. Make a single- 10:01AM 11/23 page call to a system phone to monitor the EXT 11 sounds from that room. To use this feature, the PAGING auto-mute feature on the called telephone must INTERCOM be turned off (page 35 of the installation guide).

  • Page 40: One-Touch Setup And Operation

    One-touch setup and operation One-touch overview This telephone has 32 one-touch locations (speed dial locations) where you can store the phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each NOTE: Also use location.

  • Page 41: One Touch

    One-touch setup and operation One touch Assign the buttons (one-touch keys) on the right side of the phone as intercom or outside call shortcut keys. You can enter and view the outside phone numbers through one-touch keys. PREFERENCE ONE TOUCH Use this feature to assign the one-touch keys as TELEPHONE intercom or outside-call shortcut keys.

  • Page 42: One-Touch Storage

    One-touch setup and operation One-touch storage Use the following steps to program the one-touch keys. PROGRAM Press [ENTER]. The screen displays ONE TOUCH. (ENTER NUMBER) Press [ENTER]. PAUSE Press [ ] or [ ] repeatedly until you see PROGRAM. Press [ENTER]. The screen includes (ENTER NUMBER).
  • Page 43 One-touch setup and operation One-touch storage Continued from previous page 6. Press the desired one-touch key to store the telephone number in the normal location. -OR- [LOWER], Press then the desired one-touch key to store the telephone number in the lower location.

  • Page 44: To Dial A One-Touch Number

    One-touch setup and operation To dial a one-touch number Use this feature to dial a one-touch number. The one-touch preference is preset to INTERCOM. NOTE: To change one-touch preference, see PREFERENCE on page 35 of this manual. If one-touch preference is set to INTERCOM: Lift the handset.

  • Page 45: To View Or Delete A One-Touch Number

    One-touch setup and operation To view or delete a one-touch number To view a one-touch number Use the following steps to view a one-touch VIEW SPD#15 5550100 number. Press [ENTER]. CANCEL Press [ ] or [ ] until you see ONE TOUCH. Press [ENTER].

  • Page 46: To Modify A One-Touch Number

    One-touch setup and operation To modify a one-touch number Use the following steps to modify a one-touch number. VIEW SPD#01 When a one-touch telephone number is 5550100 displayed, press [ ] or [ ] to highlight MODIFY. MODIFY Press [ENTER]. Press the dial pad keys to enter up to 24 digits.
  • Page 47 One-touch setup and operation To modify a one-touch number Continued from previous page 4. Press the desired one-touch key to store the telephone number in a location. -OR- Press [LOWER], then press the desired one- touch key to store the telephone number in the lower location.

  • Page 48: Using A 1080 Mailbox

    DTAD (Digital Telephone Answering Device) 1080 telephone mailbox for the 1070 or 1040 telephones in the same system. When the DTAD mailbox is designated, the answering system of the DTAD mailbox 1080 telephone can answer calls transferred by the auto-attendant system and record caller’s...

  • Page 49: To Setup Call Forwarding

    Using a 1080 mailbox To set up call forwarding To turn call forwarding on Use this feature to turn the call forwarding to DTAD mailbox function on or off. SYS EXT MAILBOX 1. Press [ENTER]. FWD TO DTAD 2. Press [ ] or [ ] to scroll to SYS EXT MAILBOX. CALL FORWARD Press [ENTER].

  • Page 50: Listening To Messages - Internal Access

    Using a 1080 mailbox Listening to messages - internal access If a 1040 phone is assigned to a 1080 system extension mailbox, the screen will display the number of new and all messages you have. You will see DTAD: XX/YY, with XX being the number of new (unplayed) messages, and YY the number of all messages.

  • Page 51: Appendix A, Glossary

    (not intended for any particular extension) is created. Centrex service: This is a special subscriber service that might be available from your local telephone company for a fee. This 1040 telephone can be used with Centrex service. DND: When activated, the Do Not Disturb (DND) feature prevents interruptions during a call.

  • Page 52: Appendix B, Time/Date

    Appendix B Time/date When the telephone is idle, the screen displays the date and time. To set the time follow the steps below. Press [ENTER]. Press [ ] or [ ] until you see TIME/DATE. Press [ENTER] to see YEAR. Press the dial pad TIME/DATE keys to enter the correct year.

  • Page 53: Appendix C, Centrex Operation

    Centrex is a special subscriber service that might be available from your local telephone company for a fee. This 1040 telephone can be used with Centrex service to answer calls and pick up other lines. Contact your telephone company for more details about Centrex service.

  • Page 54: Centrex Service Call Example

    Appendix C Centrex operation Centrex service call example If you subscribe to In the example on the left, when the calls coming Centrex service provided from 555-1237 or 555-1238 are not answered, by your local telephone and if you subscribe to the Centrex service company, you need provided by your local telephone company, these to set up the system...

  • Page 55: Appendix D , General Product Care

    Appendix D General product care To keep your phone working well and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. •...

  • Page 56: Appendix E, Important Product Information

    Appendix E Important product information This symbol is to alert you to important operating or servicing instruc- tions that may appear in this user’s manual. Always follow basic safety pre- cautions when using this product to reduce the risk of injury, fire, or electric shock.

  • Page 57: Especially About Corded Telephones

    Appendix E Important product information Especially about corded telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted.

  • Page 58: Appendix F, Fcc And Acta Information

    Appendix F FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Con- nection of Equipment to the Telephone Network adopted by the Administra- tive Council for Terminal Attachments (ACTA).
  • Page 59 Appendix F FCC and ACTA information 4. Rights of the telephone company If this equipment is causing harm to the telephone network, the telephone com- pany may temporarily discontinue your telephone service. The telephone com- pany is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible.

  • Page 60: Appendix G, Part 15 Of Fcc Rules

    Appendix G Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in part 15 of the FCC rules.

  • Page 61: Appendix H, Limited Warranty

    Appendix H Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of 1 (800) 222-3111 www.telephones.att.com America call or visit 1 (866) 288-4268 In Canada, call 1.
  • Page 62 Appendix H Limited warranty 4. What is not covered by this limited warranty? This limited warranty does not cover: • PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or •...
  • Page 63 Appendix H Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; b.

  • Page 64: Appendix I, Technical Specification

    Appendix I Technical specification Operating temperature 32°F — 122°F 0°C — 50°C Power adapter input AC120V 60Hz Power adapter DC12V 500mA output Backup battery Alkaline 9V, size 1604A (purchased separately) Headset jack 2.5mm, 32 - 150ohm Wiring limitation No more than 600 feet 0.3B System signal carrier 1.7 MHz...

  • Page 65: Appendix J, Troubleshooting

    This system is not compatible with any other (intercom, transfer, hold AT&T 4-line small business telephones, except release, etc.) do not work for the 1040, 1070 and 1080 telephones. with my old AT&T 4-line telephones (984, 974, 945, etc.). Intercom, hold, call •...
  • Page 66 Appendix J Troubleshooting • If the wiring for your system is greater than 600 feet, some of the advanced features might not work properly. You might have to remove some of the phones from remote areas. • Check to make sure that each telephone set has a unique extension number.
  • Page 67 Appendix J Troubleshooting • If any other of your telephones are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply). • If you are using the speakerphone, eliminate any background noise.
  • Page 68 Appendix J Troubleshooting I cannot transfer outside • If you are on a conference call with another calls. telephone in the same system (page 22), the call cannot be transferred. • If the called telephone is on an outside call or intercom call with another system telephone, the call cannot be transferred.
  • Page 69 Appendix J Troubleshooting • The telephone line cord might be malfunctioning. Try installing a new telephone line cord. • Make sure the Do Not Disturb feature is not activated (page 15). • If you are on a call, a beep alerts you of incoming calls on the other lines.
  • Page 70 Appendix J Troubleshooting • The phone has been disconnected from AC The screen displays AC power. When AC power is restored, the screen FAIL. returns to the usual display. One-touch and redial numbers are retained until power is restored. • If you have a headset plugged into the My calls cut in and out telephone, try unplugging it and firmly plugging...
  • Page 71 Appendix J Troubleshooting • Make sure your remote access code is correct The answering system (see the installation guide for more details). does not respond to internal access • If you access the extension mailbox through commands. a single page call, make sure the extension number of the extension mailbox telephone is entered correctly.

  • Page 72: Index

    Index AC fail, 4 Important product information, Alert tones, 7 50-51 Answering calls, 9 Incoming calls answering, 9-11 Auto-mute, 30 Indicator light, 6-7 Auto-redial, 18 Intercom, 25-33 Internal access, 44 Call privacy, 21 Call forwarding delay time, 43 Last number redial, 16 Call transfer, 23 LCD contrast, 4 Conference call, 22...
  • Page 73 Index Receiving calls, 9-11 Redial stack, 17 Ringer on or off, 14 Ringer type, 14 Ringer volume, 13 Room monitor, 33 Screen display messages, 4-5 Selectable ring tones, 14 Single-phone page, 29, 30 Speakerphone, 7, 10 System extension message, 42, 44 System extension mailbox, 42-44 Switch lines, 21 Switch speaking mode, 12...
  • Page 74 www.telephones.att.com © 2007-2009 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 6 AT&T 09/09.

Table of Contents