Programming Problems - Philips ProntoPro User Manual

Programming Problems

Buttons are not sending the correct commands
• Check whether the button is learned globally or per device (see p. 24).
• Check if you have defined the correct brands for your devices.
Macros do not work
• Make sure the Remote Control's sending eye is pointed towards the device the entire time the macro is being
executed.
• Insert delays to allow devices to start up properly (see p. 32).
• Check for inactive buttons in your macro.
• Check if you do not have reprogrammed the buttons. Macros do not store commands, they store buttons. If you
reprogram a button, the macro executes the new command assigned to the button.
The TV goes blank or the input source changes
• The device action for the device you selected might be programmed to switch the input source. Operate the device
without affecting the input source (see p. 15).
The Remote Control will not learn, label or delete commands
• If the label locked appears on the Remote Control icon, the device control panels have been locked to prevent
unwanted changes. You cannot modify or delete commands for this device.
• Make sure your devices are positioned as shown on page 20.
When the sending eye of your existing remote control is not pointed towards the learning eye of the Remote Control,
the Remote Control might not receive the signals properly. Align the remote controls as correctly as possible.
When the distance between your existing remote control and the Remote Control is too short or too long, the
Remote Control might not receive the signals properly. Try out several distances between 100 and 200 mm (4 and 8
inches) to learn the commands.
• Avoid programming the Remote Control under bright fluorescent light: it might affect the infrared signals.
• Make sure the button you want to edit is not a touch screen label, because touch screen labels cannot be
programmed. Touch screen labels are flat, buttons are three dimensional.
The Remote Control will not switch modes
• When the battery pack is low the Remote Control prevents you from switching to customizing modes so that no
customization can get lost. Recharge the battery pack (see p. 4).
The Remote Control is low on memory
• The Remote Control displays a message to clean up the memory. The Remote Control will do this by permanently
removing devices and macro and timer groups you have deleted.
Cleaning up memory can take 30 minutes or longer. Never remove the battery pack during the clean-up
process. This might damage the configuration file resulting in loss of your customized commands.
The configuration file is corrupted
• When this very unlikely event occurs, you have to revert to the original configuration or use ProntoPro Edit to
upload a new configuration file. All your customized commands devices and macros will be lost and you will have
to reprogram your Remote Control.
Remote Control error messages
• If one of the following error messages occurs, please contact your dealer or the Philips customer service:
• Can't open configuration file;
• Configuration file error;
• No configuration file found;
• Invalid configuration file version.
Troubleshooting 41