Aastra AastraLink Pro 160 User Manual
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Aastra AastraLink Pro 160 User Manual

Aastra AastraLink Pro 160 User Manual

Ip phone network
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Download this manual See also: Administrator's Manual
41-001134-05
Rev. 00

AastraLink Pro 160

Release 1.1
May 2008
AastraLink Pro 160
IP Phone User Guide

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Summary of Contents for Aastra AastraLink Pro 160

  • Page 1: Aastralink Pro

    41-001134-05 Rev. 00 AastraLink Pro 160 Release 1.1 May 2008 AastraLink Pro 160 IP Phone User Guide...
  • Page 2 *Aastra, Aastra Telecom, and the Aastra Telecom corporate logo are registered trademarks of Aastra Technologies, Limited. AastraLink, AastraLink Pro, AastraLink Pro 160, and AastraLink Pro, Model 160 are trademarks of Aastra Telecom US Inc. Microsoft, Microsoft Windows, and Internet Explorer are trademarks of Microsoft Corporation. Ethernet is a registered trademark of Xerox Corporation, Inc.

  • Page 3: Table Of Contents

    What Does the AastraLink Pro 160 Allow Me To Do? ............1-2 What Should I Do First? ....................1-3 What Information Do I Need To Use the AastraLink Pro 160 Web UI? ......1-4 Can I Still Use My Phone UI? ..................1-6 Chapter 2 Operating Your Aastra IP Phone Using the Phone UI Read Me First .........................2-3...
  • Page 4 AastraLink Pro 160 IP Phone User Guide Dialing A Phone Number ..................2-29 Dialing Using the Handsfree Speakerphone ............2-30 Dialing Using a Headset ..................2-30 Redialing ........................2-31 Muting a Call ......................2-31 Receiving Calls ......................2-32 Ignoring an Incoming Call ..................2-33 Handling Calls ......................2-34 Placing a Call on Hold ....................2-34...
  • Page 5 Recording A Custom Voicemail Greeting ...............2-59 Configuring Voicemail Options ................2-60 Using IP Phone Directories ..................2-63 Adding a Contact ....................2-63 Deleting a Contact ....................2-64 Searching for a Contact ..................2-65 Dialing From A Directory ..................2-66 Enabling/Disabling Operator Schedule (if Operator enabled on the phone) ....2-67 Setting Duty Status ....................2-68 Setting Schedule Override ..................2-68 Specifying IP Phone Preferences .................2-70...
  • Page 6 Activating a Relay Switch ..................2-87 Using the Emergency Dial Plan ................2-88 Chapter 3 Operating Your Aastra IP Phone Using the Web UI Accessing the AastraLink Web UI ..................3-2 Using Your Web Browser to Access the AastraLink Web UI ........3-2 Using Windows Explorer to Access the AastraLink Web UI ........3-4 AastraLink Web UI Menu Options ..................3-6...
  • Page 7 Using Visual Voicemail ....................3-18 Playing Voicemail Messages ..................3-19 Saving Voicemail Messages ..................3-20 Forwarding Voicemail Messages ................3-20 Deleting Voicemail Messages ................3-21 Using IP Phone Directories ..................3-22 Adding a Contact ....................3-22 Editing Contact Information ..................3-23 Deleting A Contact ....................3-23 Searching For A Contact ..................3-24 Configuring SoftKeys For Your IP Phone ..............3-25 Softkey Types ......................3-26 Call Settings Softkeys ..................3-27...
  • Page 8 Installing the Belt Clip ..................A-24 Using a Headset with your Telephone ............A-24 Battery Status Icons ..................A-24 Aastra IP Phone Model 51i (Symbol Keys) ..............A-25 51i IP Phone Features ..................A-25 51i Symbol Key Descriptions................A-27 Aastra IP Phone Model 51i (Text Keys) ...............
  • Page 9 Installing the Belt Clip ..................A-56 Using a Headset with your Telephone ............A-56 Battery Status Icons ..................A-56 Aastra IP Phone Model 536M and 560M Expansion Modules ........A-57 536M and 560M Key Panel ................... A-58 Reference ....................... A-58 536M and 560M Installation and Setup ..............
  • Page 10 Pre-staged phones ................... C-2 Non Pre-staged phones ..................C-2 Configuring Routing ..................C-3 Connecting Your IP Phone to the AastraLink Pro 160 Network From a Remote Office C-4 Manually Configuring Port-Forwarding ................C-7 Remote Phone Installation and Port-Forwarding Configuration Example ..... C-10...

  • Page 11: Aastralink Pro

    Preface About This Guide Introduction This guide describes how to use your Aastra IP phone when it is installed in an AastraLink Pro 160 IP phone network. Specifically, it describes how to: • Start up your IP phone. • Use the Phone UI to operate your phone.
  • Page 12 AastraLink Pro 160 IP Phone User Guide About This Guide • AastraLink Pro 160 Administrator’s Guide - Explains how to use the AastraLink Web UI to configure and manage the IP phones on your network, and manage and maintain/upgrade the AastraLink Pro 160 device. The information in this guide is at a technical level suitable for a system or network administrator.
  • Page 13 PSAP. This information is provided by the Telco, using the location of the analogue line connected to the AastraLink Pro 160 Lifeline port (for example, FXO Line 1), rather than the address where the remote IP phone is installed.

  • Page 15: Getting Started

    Chapter 1 Getting Started Your system administrator has installed an AastraLink Pro 160 on your IP phone network. The AastraLink Pro 160 is networking device that connects your local Aastra IP phone network to the public switched telephone network (PSTN).

  • Page 16: What Does The Aastralink Pro 160 Allow Me To Do

    As an Aastra IP phone user, you can use the AastraLink Pro 160’s Web-based User Interface (Web UI) to manage calls, and configure features, on your Aastra IP phone. Some of the things you can do using the AastraLink Pro 160 Web UI include: • Dial phone numbers •...

  • Page 17: What Should I Do First

    Getting Started What Should I Do First? What Should I Do First? To get started using your IP phone on the AastraLink Pro 160 phone network, do one of the following actions: • If you are installing and initializing your IP phone for the first time, see the AastraLink Pro 160 Quick Start User’s Guide for instructions.

  • Page 18: What Information Do I Need To Use The Aastralink Pro 160 Web Ui

    What Information Do I Need To Use the AastraLink Pro 160 Web UI? In order to use the AastraLink Web UI to communicate with your Aastra IP phone, you need to know the IP address assigned to the AastraLink Pro 160.
  • Page 19 AastraLink Pro 160 IP Address NOTE: Each device on the network has a unique IP Address. The IP address assigned to your AastraLink Pro 160 is going to vary from the one shown in this example. However, it will have the same format.

  • Page 20: Can I Still Use My Phone Ui

    AastraLink Pro 160 IP Phone User Guide Can I Still Use My Phone UI? Can I Still Use My Phone UI? Yes! The table below shows the options available using the AastraLink Web UI and the Aastra IP phone UI.

  • Page 21: Operating Your Aastra Ip Phone Using The Phone Ui

    Operating Your Aastra IP Phone Using the Phone UI About this Chapter Chapter 2 Operating Your Aastra IP Phone Using the Phone UI About this Chapter Introduction This chapter describes how to use the phone UI to operate your IP phone.
  • Page 22 AastraLink Pro 160 IP Phone User Guide About this Chapter Topic Page Restarting your IP Phone page 2-83 Phone Lock page 2-84 Using Other IP Phone Features page 2-85 41-001134-05, Rev 00, Rel. 1.1...

  • Page 23: Read Me First

    Web UI. For example, the display on the Aastra Model 57i IP phone is larger than on the 9143i IP phone. Therefore, you must use the arrow keys to scroll through and view menu options on the 9143i phone UI.

  • Page 24: Ip Phone Dial Plan And Star Codes

    IP Phone Dial Plan and Star Codes IP Phone Dial Plan and Star Codes The table below describes the dial plan for your Aastra IP phone. The dial plan is also summarized in the tree diagram shown in the “Aastra IP Phone Dialplan”...
  • Page 25 Operating Your Aastra IP Phone Using the Phone UI IP Phone Dial Plan and Star Codes The table below describes the star codes implemented for your Aastra IP phone. For Calls To Dial the following star-code Intercom to extension XXX...

  • Page 26: Aastra Ip Phone Dialplan

    AastraLink Pro 160 IP Phone User Guide IP Phone Dial Plan and Star Codes Aastra IP Phone Dialplan The following are the Aastra IP Phone local dial plan numbers and directory numbers. DialPlan Numbers Directory Numbers 0 Operator 1 Abbreviated Dialing...

  • Page 27: Plugging In And Starting Your Ip Phone

    Operating Your Aastra IP Phone Using the Phone UI Plugging in and Starting Your IP Phone Plugging in and Starting Your IP Phone This section describes phone behavior and start up screens you may see when you plug in your IP phone, or when you restart it.
  • Page 28 - Skip Remote - Your IP phone then checks settings and looks for new configuration and firmware updates for the phone from the AastraLink Pro 160. This may take a few moments while the phone downloads the latest updates. 100%...

  • Page 29: How To Use The Ip Phone Ui

    Assuming you have already registered your Aastra IP phone with the AastraLink Pro 160, your phone displays the Idle screen (see below) when it powers up. Note: Refer to the AastraLink Pro 160 Quick Start User’s Guide for instructions on registering your IP phone with the AastraLink Pro 160.

  • Page 30: Idle State Screen When You Pick Up The Handset

    AastraLink Pro 160 IP Phone User Guide Plugging in and Starting Your IP Phone Idle State Screen When You Pick Up The Handset When you lift the handset, the bottom of the screen changes to display different set of softkeys, as shown below:...

  • Page 31: Idle State Screen With Voicemail Messages

    Operating Your Aastra IP Phone Using the Phone UI Plugging in and Starting Your IP Phone Idle State Screen with Voicemail Messages If you have new voicemail messages waiting, the envelope icon appears. The number next to the envelope indicates how many new messages you have.
  • Page 32 AastraLink Pro 160 IP Phone User Guide Plugging in and Starting Your IP Phone Pressing the More softkey allows you to access addition softkeys configured on your phone. For example, you press the More softkey on Screen 1 to access the Call List softkey on screen 2.

  • Page 33: Options Screen

    Plugging in and Starting Your IP Phone Options Screen When you press the Option button on your IP phone keypad (or the Option key on the Aastra IP Phone Models 9143i and 9480i), the Options screen appears. AastraLink Menu 1. Services 2.
  • Page 34 AastraLink Pro 160 IP Phone User Guide Plugging in and Starting Your IP Phone The Options menu selections are shown below. Option Description Services 1. Voicemail 2. Directory 1. Personal 2. Corporate 3. Call List 4. Call Settings 1. Do not Disturb 2.
  • Page 35 Operating Your Aastra IP Phone Using the Phone UI Plugging in and Starting Your IP Phone Use the following procedure to access the Options Menu. Aastra IP Phone UI Step Action Press the Option button on the phone key pad. (Or press the Options key on model 9143i and 9480i IP Phones.)

  • Page 36: Services

    AastraLink Pro 160 IP Phone User Guide Plugging in and Starting Your IP Phone Services The Services menu provides specific services available in your AastraLink Pro 160 network. Available options are described in the following table. Note: On small display model phones, you may need to configure a Services softkey to access the services screen.
  • Page 37 Operating Your Aastra IP Phone Using the Phone UI Plugging in and Starting Your IP Phone Option Description For more information, see Park List Allows you to view a list of parked calls via your IP “Parking/Picking Up An Incoming Phone UI, and select a parked call from the list.

  • Page 38: Preferences

    AastraLink Pro 160 IP Phone User Guide Plugging in and Starting Your IP Phone Preferences The Preferences menu allows you to set the contrast setting for your LCD display, and the audio settings on your phone. Available options are described in the following table.
  • Page 39 Operating Your Aastra IP Phone Using the Phone UI Plugging in and Starting Your IP Phone Aastra IP Phone UI Step Action Press Done to save the changes. Press the button, the button, or the button at any time to exit without saving changes.

  • Page 40: Phone Status

    AastraLink Pro 160 IP Phone User Guide Plugging in and Starting Your IP Phone Phone Status The Phone Status menu allows you to view AastraLink network information and your IP Phone information, such as IP and MAC addresses and firmware version currently on the phone.
  • Page 41 Operating Your Aastra IP Phone Using the Phone UI Plugging in and Starting Your IP Phone Aastra IP Phone UI Step Action Press Done to save the changes. Press the button, the button, or the button at any time to exit without saving changes.

  • Page 42: Administrator Menu

    AastraLink Pro 160 IP Phone User Guide Plugging in and Starting Your IP Phone Administrator Menu The Administrator menu allows you to enable/disable UPnP and reset the phone to factory default settings. The Administrator menu is password protected for administrator use only.

  • Page 43: Restart Phone

    Operating Your Aastra IP Phone Using the Phone UI Plugging in and Starting Your IP Phone Restart Phone The Restart Phone option allows you to restart your IP Phone if required. For information about restarting your phone, see “Restarting your IP Phone”...

  • Page 44: How To Use Ip Phone Hard Keys

    Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker. Line/Call Appearance key - Connects you to a line or call. The Aastra 57i IP phone supports up to 4 line keys. Note: Your model IP phone may support more/fewer line keys.
  • Page 45 Operating Your Aastra IP Phone Using the Phone UI Plugging in and Starting Your IP Phone Keys Key Description for the 57i Model Phone Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

  • Page 46: How To Use Ip Phone Softkeys

    AastraLink Pro 160 IP Phone User Guide Plugging in and Starting Your IP Phone How To Use IP Phone Softkeys Softkeys function exactly like the hard keys on your phone, except they are programmable. When you press a softkey, an action takes place. For example, when you press the DND softkey, you enable Do Not Disturb on your phone.
  • Page 47 When you first began using your phone, it was preconfigured with a default set of softkeys. These softkeys are assigned by your system administrator. If you wish, you can use the Web UI to customize - or reprogram - the softkeys on your Aastra IP phone according to your specific needs.

  • Page 48: How To Use Multiple Line And Call Appearances Buttons

    Plugging in and Starting Your IP Phone How to Use Multiple Line and Call Appearances Buttons Your Aastra IP phone has hard line/call appearance buttons, each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group — of which your extension is part.

  • Page 49: Making Calls

    Operating Your Aastra IP Phone Using the Phone UI Making Calls Making Calls Dialing A Phone Number Use the following procedure to dial a phone number on your Aastra IP Phone Aastra IP Phone UI Step Action Take the phone off-hook by: •...

  • Page 50: Dialing Using The Handsfree Speakerphone

    AastraLink Pro 160 IP Phone User Guide Making Calls Dialing Using the Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode to use this feature.

  • Page 51: Redialing

    Operating Your Aastra IP Phone Using the Phone UI Making Calls Redialing Use the following procedure to redial a number. Aastra IP Phone UI Step Action To redial a number, do one of the following actions: • Press to dial the most recent number you dialed from the phone.

  • Page 52: Receiving Calls

    AastraLink Pro 160 IP Phone User Guide Receiving Calls Receiving Calls When a call is ringing at your extension, you will see the “Inbound Call” Screen. The line/call appearance light flashes quickly for the incoming call. Services 201- B Jones...

  • Page 53: Ignoring An Incoming Call

    Operating Your Aastra IP Phone Using the Phone UI Receiving Calls Note: The audio mode setting you have selected in the options list under Headset Settings determines if the call goes to handsfree or headset operation. For more information, see “Setting...

  • Page 54: Handling Calls

    AastraLink Pro 160 IP Phone User Guide Handling Calls Handling Calls Placing a Call on Hold Use the following procedure to place a call on hold Aastra IP Phone UI Step Action Connect to the call (if not already connected).

  • Page 55: Retrieving A Held Call

    Operating Your Aastra IP Phone Using the Phone UI Handling Calls Retrieving a Held Call When you place a call on hold, only your phone can retrieve the call. To reconnect to a call press the line/call appearance button where that call is being held.
  • Page 56 Note: The AastraLink Pro 160 supports consultative transfer and blind transfer for calls to SIP extensions; however, it supports only consultative transfer for calls to user groups.
  • Page 57 Operating Your Aastra IP Phone Using the Phone UI Handling Calls Aastra IP Phone UI Step Action Enter the extension number of the person to which you wish to transfer the call. In this example, Sue Adams, extension 203. Services...

  • Page 58: Setting Up A Conference Call

    AastraLink Pro 160 IP Phone User Guide Handling Calls Setting Up A Conference Call When you lift the handset on the phone, the Conference softkey displays on the bottom of the screen. Your IP phone system supports up to 3 parties (including yourself) in a conference.
  • Page 59 Operating Your Aastra IP Phone Using the Phone UI Handling Calls Aastra IP Phone UI Step Action Do one of the following actions: • If you do not wish to add the new party to the conference, press the line/call appearance button for this call.

  • Page 60: Conferencing Two Active Calls Together

    AastraLink Pro 160 IP Phone User Guide Handling Calls Conferencing Two Active Calls Together Use the following procedure to conference two calls to which you are already connected. Aastra IP Phone UI Step Action Begin with active calls on two different lines.

  • Page 61: Parking/Picking Up An Incoming Call

    Operating Your Aastra IP Phone Using the Phone UI Handling Calls Parking/Picking Up An Incoming Call The Park Call/Pickup Call feature allows you to “park” a call on your IP phone, and “pick it up” at another extension. The following is an example of using park call/pickup call on the AastraLink Pro 160 network.

  • Page 62: Picking Up Calls

    AastraLink Pro 160 IP Phone User Guide Handling Calls Use the following procedure to park an incoming call. Aastra IP Phone UI Step Action When you receive an incoming call, press the “Park Call” softkey. The server announces the extension number (for example, 6701) where the call is parked.

  • Page 63: Sending An Incoming Call Directly To Voicemail

    Operating Your Aastra IP Phone Using the Phone UI Handling Calls Sending an Incoming Call Directly to Voicemail To send an incoming call directly to voicemail without answering the call, do one of the following actions: • Press the Ignore softkey.

  • Page 64: Managing Calls

    AastraLink Pro 160 IP Phone User Guide Managing Calls Managing Calls To help you keep track of your caller history, you use the Recent Callers List and the missed calls indicator. To help manage your calls, you can enable several features on your phone, including Do Not Disturb, Call Forwarding, and Find-Me, Follow Me.

  • Page 65: Using The Missed Calls Indicator

    Operating Your Aastra IP Phone Using the Phone UI Managing Calls Use the following procedure to access the Recent Callers List. Aastra IP Phone UI Step Action Press the Services softkey, and then select Call List. Press the Options key, then select Services->Call List.

  • Page 66: Monitoring Calls Using Busy Lamp Field (Blf)

    AastraLink Pro 160 IP Phone User Guide Managing Calls Services 201 - B Jones Insert graphic here Missed Calls 2 Missed Calls Indicator Jan 1 12: 20 am Dial Conf Xfer More Monitoring Calls Using Busy Lamp Field (BLF) The BLF feature allows you to use your IP phone to monitor another IP phone extension for state changes (busy or idle).

  • Page 67: Intercepting Calls Using Directed Call Pickup

    Operating Your Aastra IP Phone Using the Phone UI Managing Calls Intercepting Calls Using Directed Call Pickup You can use your IP phone intercept an incoming call to another extension using the Directed Call Pickup feature. That is, when an incoming call is placed to an extension you are monitoring, you can intercept the call in one of three ways: •...

  • Page 68: Enabling Do Not Disturb

    Enabling Do Not Disturb Do Not Disturb (DND) is disabled by default. If you enable DND on your Aastra IP phone, then when a call comes in on any line, the caller is directed to your voicemail. The second line on the screen of the IP phone shows when DND is set.

  • Page 69: Enabling Call Forwarding

    Enabling Call Forwarding Call Forwarding is disabled by default. If you enable call forwarding on your Aastra IP phone, then incoming calls are handled according to the rules that you specify, and forwarded to another number. Use the following procedure to enable/disable Call Forwarding on your IP phone.

  • Page 70: Enabling Find-Me, Follow-Me

    Enabling Find-Me, Follow-Me Find-Me, Follow-Me (FMFM) is disabled by default. If you enable Find-Me Follow-Me on your Aastra IP phone, then incoming calls “follow you” to the phone numbers you specify. For example, you can configure your phone so that when an incoming call is received, both your work phone and your cell phone ring at the same time.
  • Page 71 Operating Your Aastra IP Phone Using the Phone UI Managing Calls Use the following procedure to enable/disable Find-Me Follow-Me on your phone. Aastra IP Phone UI Step Action Press the Services softkey, then select Call Settings->FindMe FollowMe. Press the Options key, then select Services->Call Settings->FindMe FollowMe.
  • Page 72 AastraLink Pro 160 IP Phone User Guide Managing Calls Aastra IP Phone UI Step Action Do one of the following actions: • To use your current phone number (listed in the corporate directory) select Use My Info and press Select. Press Select again to confirm your choice.

  • Page 73: Managing Your Voicemail

    Operating Your Aastra IP Phone Using the Phone UI Managing Your Voicemail Managing Your Voicemail To connect to the AastraLink voicemail system, use your Aastra IP phone and any one of the following methods: • Press the Vmail softkey •...
  • Page 74 AastraLink Pro 160 IP Phone User Guide Managing Your Voicemail Table 2-1. AastraLink Pro 160 Voicemail Options • 1 Read voicemail messages • 1 Play this message • * Rewind 3 seconds • 0 Pause • # Skip forward 3 seconds •...

  • Page 75: Checking For New Messages

    Operating Your Aastra IP Phone Using the Phone UI Managing Your Voicemail Checking For New Messages If you have voicemail, your phone screen displays a voicemail icon, along with the number of waiting messages, if you have unheard messages (see below).

  • Page 76: Operators

    AastraLink Pro 160 IP Phone User Guide Managing Your Voicemail Operators If you are an Operator, then when you receive a new message for the office (that is, a message intended for the Operator, rather than your personal voicemail account), your IP phone UI displays a message that a new “Operator” voicemail message has been received.

  • Page 77: Accessing Messages Using "Visual Voicemail

    Operating Your Aastra IP Phone Using the Phone UI Managing Your Voicemail Accessing Messages Using “Visual Voicemail” This section describes how to access your voicemail messages using “Visual Voicemail” — that is, by pressing the Vmail softkey, or pressing the Services key, or by pressing the Options key and selecting Services->Voicemail on your IP...
  • Page 78 AastraLink Pro 160 IP Phone User Guide Managing Your Voicemail Aastra IP Phone UI Step Action You can select any of the following softkeys and follow the prompts that display for each message: Delete • - Delete selected voicemail. •...

  • Page 79: Recording A Custom Voicemail Greeting

    Operating Your Aastra IP Phone Using the Phone UI Managing Your Voicemail Recording A Custom Voicemail Greeting When a caller reaches your voicemail, the caller hears a greeting, as well as instructions for leaving a voicemail message. If you wish, you can record your name to be played during the standard greeting, or record a custom greeting for your voicemail account, using the procedure described below.

  • Page 80: Configuring Voicemail Options

    AastraLink Pro 160 IP Phone User Guide Managing Your Voicemail Configuring Voicemail Options The AastraLink voicemail system allows you to configure options for your voicemail account. You can specify the number of rings a caller hears before being directed to the voicemail server. You can also specify an extension where incoming calls “escape.”...
  • Page 81 Operating Your Aastra IP Phone Using the Phone UI Managing Your Voicemail Aastra IP Phone UI Step Action Configuring Number of Rings Select Number of Rings, then press Select. In the “No of Rings” field, enter the number of rings you want your phone to ring before sending a call to voicemail, and then press Enter.
  • Page 82 AastraLink Pro 160 IP Phone User Guide Managing Your Voicemail Aastra IP Phone UI Step Action To record a greeting, choose an option from the Greetings menu, and press Record. Name • Select to record your name used for the standard greeting.

  • Page 83: Using Ip Phone Directories

    • Corporate - dynamically lists the names, extensions, and phone numbers of all Aastra IP phone users in your network, as well as any contacts that your administrator manually specifies. You can search for a contact from either directory. You can edit (add, delete, change, or move entries) from your personal directory only.

  • Page 84: Deleting A Contact

    AastraLink Pro 160 IP Phone User Guide Using IP Phone Directories Aastra IP Phone UI Step Action Press Continue. To exit the screen, press Back. Deleting a Contact Use the following procedure to delete a contact from your personal directory.

  • Page 85: Searching For A Contact

    Operating Your Aastra IP Phone Using the Phone UI Using IP Phone Directories Searching for a Contact Use the following procedure to search for a contact in either your personal, or the corporate, directory. Aastra IP Phone UI Step Action Press the Dir softkey Press the Services key, then select Directory.

  • Page 86: Dialing From A Directory

    Dialing From A Directory Use the following procedure to dial a contact listed in a directory. Aastra IP Phone UI Step Action Press the Dir softkey Press the Services key, then select Directory. Press the Options key, then select Services->Directory.

  • Page 87: Enabling/Disabling Operator Schedule (If Operator Enabled On The Phone)

    Operating Your Aastra IP Phone Using the Phone UI Enabling/Disabling Operator Schedule (if Operator enabled on the phone) Enabling/Disabling Operator Schedule (if Operator enabled on the phone) If your administrator has enabled your phone for an Operator, the following Operator features are available from your IP Phone UI: •...

  • Page 88: Setting Duty Status

    AastraLink Pro 160 IP Phone User Guide Enabling/Disabling Operator Schedule (if Operator enabled on the phone) Setting Duty Status Use the following procedure to set duty status on your Operator phone. Aastra IP Phone UI Step Action Press to enter the Options list.
  • Page 89 Operating Your Aastra IP Phone Using the Phone UI Enabling/Disabling Operator Schedule (if Operator enabled on the phone) Aastra IP Phone UI Step Action Select Schedule Override and press <Select>. If Schedule Override was previously set to Open, the Schedule Override is now set to Closed.

  • Page 90: Specifying Ip Phone Preferences

    AastraLink Pro 160 IP Phone User Guide Specifying IP Phone Preferences Specifying IP Phone Preferences You can set the following preferences via the IP Phone UI: • Display - Allows you to set the contrast level and backlight on the phone.

  • Page 91: Changing The Backlight (For Models That Support Backlight)

    Operating Your Aastra IP Phone Using the Phone UI Specifying IP Phone Preferences Changing the Backlight (for models that support backlight) The "Backlight" option on the IP phone allows you to set the backlight status on the LCD display to the following: •...
  • Page 92 AastraLink Pro 160 IP Phone User Guide Specifying IP Phone Preferences Aastra IP Phone UI Step Action Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Default is 10 seconds. When this period of time is reached, the phone turns OFF the backlight.

  • Page 93: Setting Audio (Not Available On 51I)

    Operating Your Aastra IP Phone Using the Phone UI Specifying IP Phone Preferences Setting Audio (not available on 51i) The Set Audio option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone.
  • Page 94 AastraLink Pro 160 IP Phone User Guide Specifying IP Phone Preferences Audio Mode Description Speaker/Headset Allows you to switch between using the speaker phone and a headset. By default, calls are sent to the speaker phone first. If you specify Speaker/Headset mode for your IP phone: •...

  • Page 95: Setting The Headset Microphone Volume

    Operating Your Aastra IP Phone Using the Phone UI Specifying IP Phone Preferences Setting the Headset Microphone Volume Your IP Phone accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset.

  • Page 96: Changing The Handset Pairing (Ct Models Only)

    AastraLink Pro 160 IP Phone User Guide Specifying IP Phone Preferences Changing the Handset Pairing (CT models only) All handsets must be paired to a CT base before it can be used (i.e, 57i CT handset pairs to a 57i CT base; 9480i CT handset pairs to a 9480i CT base). This is performed from both the base and the cordless handset.

  • Page 97: Viewing Ip Phone And Aastralink System Information

    — Phone Number = Extension assigned to your IP Phone — Server Local IP = IP Address assigned to the AastraLink Pro 160 — Server Remote IP = Remote IP Address assigned to the AastraLink Pro 160 Press Done to exit the screen and return to the idle menu.

  • Page 98: Viewing The Ip Address And Mac Address Of Your Phone

    AastraLink Pro 160 IP Phone User Guide Viewing IP Phone and AastraLink System Information Viewing the IP Address and MAC Address of Your Phone Use the following procedure to view the networking information (IP address and MAC address) assigned to your Aastra IP Phone.

  • Page 99: Viewing The Lan And Pc Port Status On Your Phone

    Operating Your Aastra IP Phone Using the Phone UI Viewing IP Phone and AastraLink System Information Viewing the LAN and PC Port Status on Your Phone There are two Ethernet ports on the rear of the IP phones: LAN Port and PC Port.

  • Page 100: Viewing Firmware Information On Your Phone

    AastraLink Pro 160 IP Phone User Guide Viewing IP Phone and AastraLink System Information Viewing Firmware Information on Your Phone Use the following procedure to view the IP phone firmware version. Aastra IP Phone UI Step Action Press to enter the Options list.

  • Page 101: Administrator Menu

    IP phone and the local Internet router, or manual NAT must be configured on the phone with static port forwarding on the router (in order for the phone to communicate with the AastraLink Pro 160 at the central site)

  • Page 102: Setting Your Phone To Factory Default Settings

    AastraLink Pro 160 IP Phone User Guide Administrator Menu Setting Your Phone To Factory Default Settings Note: If you reset your IP phone to factory default settings, then the IP phone deletes all current settings. The next time the phone restarts, it will attempt to re-register with the AastraLink Pro 160, and download its configuration from the device.

  • Page 103: Restarting Your Ip Phone

    Operating Your Aastra IP Phone Using the Phone UI Restarting your IP Phone Restarting your IP Phone You may want to restart your phone to check for updates on the AastraLink. You may occasionally need to restart your phone to set changes or updates to your phone or network settings.

  • Page 104: Phone Lock

    AastraLink Pro 160 IP Phone User Guide Phone Lock Phone Lock You can lock a phone to prevent it from being used or configured. Once the phone is locked, you must enter your password to unlock the phone. Note: Using the Phone Lock option, lock/unlocks the phone immediately.

  • Page 105: Using Other Ip Phone Features

    Operating Your Aastra IP Phone Using the Phone UI Using Other IP Phone Features Using Other IP Phone Features Using Star Codes All of the main call handling and extension management features for your system can be set up as speed dials on softkeys on your phone. If these have not been set up, you can dial any star code commands on your IP phone the same way you would on a regular telephone.

  • Page 106: Using The Intercom

    AastraLink Pro 160 IP Phone User Guide Using Other IP Phone Features Using the Intercom Use the following procedure to connect with a remote extension using the intercom. Aastra IP Phone UI Step Action To access the intercom, do one of the following actions: •...

  • Page 107: Using Overhead Paging

    Your extension is connected with the overhead pager. Activating a Relay Switch The AastraLink Pro 160 includes a relay switch feature that can be used to relay a command to an external device (for example, open a locked entrance door). If your system administrator has configured this option for your IP phone network, you can use the Relay softkey to activate/deactivate the relay switch.

  • Page 108: Using The Emergency Dial Plan

    AastraLink Pro 160, because the location information will be incorrect. On remote phones connected to the AastraLink Pro 160, the following emergency related message displays: “E911 calls are not available from this phone.”...

  • Page 109: Operating Your Aastra Ip Phone Using The Web Ui

    Operating Your Aastra IP Phone Using the Web UI About this Chapter Chapter 3 Operating Your Aastra IP Phone Using the Web UI About this Chapter Introduction This chapter describes how to access the AastraLink Web UI to configure and manage your IP phone, and describes the available menu options.

  • Page 110: Accessing The Aastralink Web Ui

    AastraLink Web UI Step Action Open your web browser and enter the IP Address or DNS hostname of the AastraLink Pro 160 in the address field. For example: http://10.50.20.104 The AastraLink Web UI Login Menu appears (Figure 3-1).
  • Page 111 Accessing the AastraLink Web UI Current status of AastraLink Pro 160 Figure 3-1. AastraLink Web UI Login Menu The current status of the AastraLink Pro 160 displays in the lower left corner of the screen. 41-001134-05, Rev 00, Rel. 1.1...

  • Page 112: Using Windows Explorer To Access The Aastralink Web Ui

    Click on the Start menu, then click on My Network Places Providing that your computer is UPnP enabled, the AastraLink Pro 160 device icon appears in the My Network Places window. The IP Address assigned to the AastraLink device is listed.
  • Page 113 Operating Your Aastra IP Phone Using the Web UI Accessing the AastraLink Web UI Figure 3-2. My Network Places Window 41-001134-05, Rev 00, Rel. 1.1...

  • Page 114: Aastralink Web Ui Menu Options

    AastraLink Pro 160 IP Phone User Guide AastraLink Web UI Menu Options AastraLink Web UI Menu Options The Aastralink Web UI allows you to make calls, monitor calls, manage calls and configure features for your Aastra IP phone. The following sections describe the main menu options in more detail.

  • Page 115: Home Menu

    AastraLink Web UI Menu Options Home Menu The Home menu displays the current parameter settings for your Aastra IP phone, and shows recent calls dialed and received on your phone. The User Home Menu allows you to perform the following: •...

  • Page 116: Voicemail Menu

    AastraLink Pro 160 IP Phone User Guide AastraLink Web UI Menu Options Voicemail Menu The Voicemail Menu allows you to perform the following: • View and use visual voicemail (listen to, save, forward, delete your voicemail messages) Reference For information about using voicemail, see “Using Visual Voicemail”...

  • Page 117: Softkey Menu

    Operating Your Aastra IP Phone Using the Web UI AastraLink Web UI Menu Options Softkey Menu The Softkeys menu allows you to perform the following: • Add, edit, and delete the default softkeys that are preconfigured on your Aastra IP phone.

  • Page 118: Voicemail

    AastraLink Pro 160 IP Phone User Guide AastraLink Web UI Menu Options Voicemail The Voicemail tab allows you to set your voicemail preferences for your user phone. You can set whether or not you want voicemail notification by email, and if you want the phone to automatically ring to another extension.

  • Page 119: Making Calls Using The Web Ui

    Click on a contact name in your phone directory. When you dial a number using the Web UI, first your own IP phone rings. Then, once you pick up the handset, the AastraLink Pro 160 places the call to the number you dialed.

  • Page 120: Dialing From The Phone Directory

    AastraLink Pro 160 IP Phone User Guide Making Calls Using the Web UI Dialing From the Phone Directory Use the following procedure to dial a phone number for a contact listed in your phone directory. AastraLink Web UI Step Action Select Directory->Personal or Corporate...

  • Page 121: Managing Calls

    Operating Your Aastra IP Phone Using the Web UI Managing Calls Managing Calls To keep track of your caller history, your IP phone maintains a recent callers list. You can return calls and add callers to your personal directory from this list. To help manage your calls, you can enable several features on your phone, including: •...

  • Page 122: Adding A Recent Caller To Your Directory

    The directory updates to reflect the new caller you just added. Enabling Do Not Disturb Do Not Disturb (DND) is disabled by default. If you enable DND on your Aastra IP phone, then when a call comes in on the line, the caller is directed to your voicemail.

  • Page 123: Enabling Call Forwarding

    Enabling Call Forwarding Call Forwarding is disabled by default. If you enable call forwarding on your Aastra IP phone, then incoming calls are handled according to the rules that you specify, and forwarded to another number. Use the following procedure to enable Call Forwarding on your phone.

  • Page 124: Enabling Find-Me Follow-Me

    Enabling Find-Me Follow-Me Find-Me Follow-Me is disabled by default. If you enable Find-Me Follow-Me on your Aastra IP phone, then incoming calls “follow you” to the phone numbers you specify. For example, you can configure your phone so that when an incoming call is received, both your work phone and your cell phone ring at the same time.
  • Page 125 Mode To disable Find-Me, Follow-Me, set the parameter to and click Save. Note: For instructions on how to assign Find-Me Follow-Me to a softkey on your Aastra IP phone, “Configuring SoftKeys For Your IP Phone” page 3-25. 41-001134-05, Rev 00, Rel. 1.1...

  • Page 126: Using Visual Voicemail

    AastraLink Pro 160 IP Phone User Guide Using Visual Voicemail Using Visual Voicemail When your IP phone receives a new voicemail message, the Home menu updates to show that a new message has been recorded. If you placed a call, and left a voicemail message, the Home menu displays a message icon.

  • Page 127: Playing Voicemail Messages

    Operating Your Aastra IP Phone Using the Web UI Using Visual Voicemail Playing Voicemail Messages Use the following procedure to play voicemail messages. AastraLink Web UI Step Action Select Home. Click on the “New Voicemails” setting. For example, click on “1.”...

  • Page 128: Saving Voicemail Messages

    AastraLink Pro 160 IP Phone User Guide Using Visual Voicemail Saving Voicemail Messages Use the following procedure to save a voicemail message. AastraLink Web UI Step Action Select Voicemail. Click on the checkbox next to the voicemail message you want to save.

  • Page 129: Deleting Voicemail Messages

    Operating Your Aastra IP Phone Using the Web UI Using Visual Voicemail Deleting Voicemail Messages Use the following procedure to delete voicemail messages. AastraLink Web UI Step Action Select Voicemail. Select the voicemail message(s) you want to delete, then click <Delete>.

  • Page 130: Using Ip Phone Directories

    Personal - lists the name and phone numbers of the contacts that you specify. • Corporate - dynamically lists the names, extensions, and phone numbers of all Aastra IP phone users in your network, as well as any contacts that your administrator manually specifies. You access phone directories from the menu.

  • Page 131: Editing Contact Information

    Operating Your Aastra IP Phone Using the Web UI Using IP Phone Directories Editing Contact Information Use the following procedure to edit personal information for a contact listed in your personal phone directory. AastraLink Web UI Step Action Select Directory->Personal.

  • Page 132: Searching For A Contact

    AastraLink Pro 160 IP Phone User Guide Using IP Phone Directories Searching For A Contact Use the following procedure to search for a contact listed in your personal or corporate phone directory AastraLink Web UI Step Action Select Directory. Enter the contact name in the “Search” field. For example: The Web UI displays the contact information for the person you specified.

  • Page 133: Configuring Softkeys For Your Ip Phone

    Operating Your Aastra IP Phone Using the Web UI Configuring SoftKeys For Your IP Phone Configuring SoftKeys For Your IP Phone You configure softkeys for your IP phone from the menu shown below. Softkeys Default softkeys currently Softkey available (empty) configured on your phone Figure 3-5.

  • Page 134: Softkey Types

    Edit a default softkey so it performs a different function. For example, you may wish to change a Call Forward softkey to a Speedial softkey. On some model Aastra IP phones, certain softkeys are reserved and cannot be changed. For example, on the Model 33i, the first four softkeys are preprogrammed as follows: Options, Directory, Save, Delete.The last softkey is...

  • Page 135: Call Settings Softkeys

    Call Settings Softkeys The table below describes the Call Settings softkeys you can configure for your Aastra IP phone. The table describes each softkey type, function, label (appears next to the softkey on the Phone UI), and value (where applicable).
  • Page 136 AastraLink Pro 160 IP Phone User Guide Configuring SoftKeys For Your IP Phone Softkey Type Function Label Value Directed Call Allows you to intercept - or pickup - Pickup a call on a monitored extension. When you press the DCP softkey, your IP phone displays a list of currently ringing numbers.
  • Page 137 Operating Your Aastra IP Phone Using the Web UI Configuring SoftKeys For Your IP Phone Softkey Type Function Label Value Transfer Allows you to transfer a call to another extension. Note: The AastraLink Pro 160 supports consultative transfer and blind transfer for calls to SIP extensions;...

  • Page 138: Application Softkeys

    AastraLink Pro 160 IP Phone User Guide Configuring SoftKeys For Your IP Phone Application Softkeys The following table describes the Application softkeys you can configure for your Aastra IP phone. Softkey Type Function Services Displays the Services list. From the Services list, you can access these other services and applications: •...
  • Page 139 Operating Your Aastra IP Phone Using the Web UI Configuring SoftKeys For Your IP Phone Softkey Type Function Intercom Allows you to connect with a remote extension using the intercom. Relay Allows an operator/user to monitor an external device (such as a locked entrance door), and use a softkey to change the status of the device (unlock the door) when an alarm is triggered.

  • Page 140: Operator Softkeys

    AastraLink Pro 160 IP Phone User Guide Configuring SoftKeys For Your IP Phone Operator Softkeys The following table describes the Operator softkeys you can configure for your Aastra IP phone. Note: You must be a designated Operator to configure Operator softkeys on your IP phone. The Operator softkeys only display if you are a designated Operator.

  • Page 141: Editing A Softkey

    Operating Your Aastra IP Phone Using the Web UI Configuring SoftKeys For Your IP Phone Editing a Softkey Use the following procedure to change the softkey type assigned to a softkey number on your IP phone. AastraLink Web UI Step Action Select SoftKeys.

  • Page 142: Configuring Softkeys For Expansion Modules

    AastraLink Pro 160 IP Phone User Guide Configuring SoftKeys For Your IP Phone Configuring Softkeys For Expansion Modules You add, edit, and delete softkeys for an expansion module attached to your IP phone the same way you do for the IP phone itself. See “Adding a Softkey”...

  • Page 143: Editing Your User Preferences

    Operating Your Aastra IP Phone Using the Web UI Editing Your User Preferences Editing Your User Preferences You edit your user preferences from the menu You can edit your Preferences profile information (email address, cell phone number, home phone number, Web UI language, and ring tone), change Visual Voicemail settings, and change your user password from this menu.

  • Page 144: Editing Your Profile Information

    AastraLink Pro 160 IP Phone User Guide Editing Your User Preferences Editing Your Profile Information Use the following procedure to edit your contact information. AastraLink Web UI Step Action Select Preferences->My Profile. In the “Email” field, enter your email address.

  • Page 145: Ring Tone Patterns

    Operating Your Aastra IP Phone Using the Web UI Editing Your User Preferences AastraLink Web UI Step Action In the “Ring Tone” field, select a ring tone to use on your phone. Valid values are: • Tone 1 (default) •...
  • Page 146 AastraLink Pro 160 IP Phone User Guide Editing Your User Preferences The following table identifies the different Bellcore ring tone patterns and cadences. Minimum Nominal Maximum Pattern Duration Duration Duration Bellcore Tone Pattern Cadence (ms) (ms) (ms) (Standard) Ringing 2s On...

  • Page 147: Specifying Your Visual Voicemail Preferences

    Operating Your Aastra IP Phone Using the Web UI Editing Your User Preferences Specifying Your Visual Voicemail Preferences Use the following procedure to edit your Visual Voicemail preferences. AastraLink Web UI Step Action Select Preferences->Voicemail. In the “Voicemail Notification” field, select whether or not an email is sent to your email address to notify you of a voicemail that was left by the incoming caller.

  • Page 148: Changing Your Password

    AastraLink Pro 160 IP Phone User Guide Editing Your User Preferences Changing Your Password Use the following procedure to change your password for your IP phone. AastraLink Web UI Step Action Select Preferences->Change Password. In the “Original Password” field, enter the password you used to login into the current user Web UI session.

  • Page 149: About This Appendix

    Aastra IP Phone Model Reference Appendix A Aastra IP Phone Model Reference About This Appendix This appendix explains the hardware design and key descriptions for each Aastra IP phone model that the AastraLink Pro 160 supports. The current models are: • 9143i • 9480i •...
  • Page 150 AastraLink Pro 160 IP Phone User Guide 41-001134-05, Rev 00, Rel. 1.1...

  • Page 151: Aastra Ip Phone Model Reference Aastra Ip Phone Model 9143I

    Aastra IP Phone Model Reference Aastra IP Phone Model 9143i Aastra IP Phone Model 9143i 9143i IP Phone Features • 3-line LCD screen • 3 call appearance lines with LEDs • 7 programmable keys (with up to 12 programmable functions to select from) •...

  • Page 152: 9143I Key Pad

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 9143i 9143i Key Pad Set Indicator Light Options Key Backlit Display Navigational Keys Handset Volume Bar Dial Pad Line/Call Appearance Keys and Lights Programmable Keys/Line Appearance Keys 41-001134-05, Rev 00, Rel. 1.1...

  • Page 153: 9143I Key Description

    In consultative transfer, you wait for the far end to answer before transferring the call. Note: The AastraLink Pro 160 supports consultative transfer and blind transfer for calls to SIP extensions; however, it supports only consultative transfer for calls to user groups.
  • Page 154 Pressing the Redial key twice simultaneously redials the last dialed number. Line/Call Appearance key - Connects you to a line or call. The Aastra 9143i IP Phone supports up to 3 line keys.
  • Page 155 Aastra IP Phone Model Reference Aastra IP Phone Model 9143i Keys Key Description Programmable keys - Allows you to use the feature configured for that key. You can program up to 6 keys with a specific function. Your system administrator has preprogrammed the default set of softkeys for your IP phone.

  • Page 156: Aastra Ip Phone Model 9480I

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 9480i Aastra IP Phone Model 9480i 9480i IP Phone Features • 5 line graphical LCD screen with large backlit display • 6 multi-functional, state-based softkeys • 4 call appearance lines with LEDs •...

  • Page 157: 9480I Key Pad

    Aastra IP Phone Model Reference Aastra IP Phone Model 9480i 9480i Key Pad Large Backlit Display Navigational Keys Telephone Status Light Line or Call Appearance Buttons and Lights Handset Speaker Status Light Headset/Handsfree Button Mute button Volume Bar Dial Pad Softkeys 41-001134-05, Rev 00, Rel.

  • Page 158: 9480I Key Description

    Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute). Line/Call Appearance key - Connects you to a line or call. The Aastra 9480i IP phone supports up to 4 line keys.
  • Page 159 In consultative transfer, you wait for the far end to answer before transferring the call. Note: The AastraLink Pro 160 supports consultative transfer and blind transfer for calls to SIP extensions; however, it supports only consultative transfer for calls to user groups.
  • Page 160 AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 9480i Keys Key Description Softkeys - 6 multi-functional, state-based softkeys (up to 20 programmable functions). Your system administrator has preprogrammed the default set of softkeys for your IP phone. You can add additional softkeys, or edit softkeys, using the Web UI.

  • Page 161: Aastra Ip Phone Model 9480I Ct

    Aastra IP Phone Model Reference Aastra IP Phone Model 9480i CT Aastra IP Phone Model 9480i CT 9480i CT IP Phone Features - Base Unit • 5 line graphical LCD screen with large backlit display • 6 multi-functional, state-based softkeys •...

  • Page 162: 9480I Ct And Handset Safety Information

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 9480i CT 9480i CT and Handset Safety Information Prior to installing and using the 9480i CT and handset, please read the following important safety information. Warning: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

  • Page 163: Battery Guidelines

    Aastra IP Phone Model Reference Aastra IP Phone Model 9480i CT Battery Guidelines • Never tamper with or dismantle the battery pack. • Avoid touching the battery contacts. • If necessary, clean the contacts with a damp cloth. • Protect the battery contacts from contact with any metal objects.

  • Page 164: 9480I Ct Key Panel

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 9480i CT 9480i CT Key Panel Large Backlit Display Navigational Keys Telephone Status Light Line or Call Appearance Buttons and Lights Handset Speaker Status Light Headset/Handsfree Button Mute button...

  • Page 165: 9480I Ct Key Description

    Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute). Line/Call Appearance key - Connects you to a line or call. The Aastra 9480i IP phone supports up to 4 line keys.
  • Page 166 In consultative transfer, you wait for the far end to answer before transferring the call. Note: The AastraLink Pro 160 supports consultative transfer and blind transfer for calls to SIP extensions; however, it supports only consultative transfer for calls to user groups.
  • Page 167 Aastra IP Phone Model Reference Aastra IP Phone Model 9480i CT Keys Key Description Softkeys - 6 multi-functional, state-based softkeys (up to 20 programmable functions). Your system administrator has preprogrammed the default set of softkeys for your IP phone. You can add additional softkeys, or edit softkeys, using the Web UI.

  • Page 168: 9480I Ct Cordless Handset

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 9480i CT 9480i CT Cordless Handset 9480i CT Handset Key Description Function # Function Description Receiver Volume key • During Ringing: Adjusts ringer volume • During a call: Adjusts receiver volume •...

  • Page 169: 9480I Ct Cordless Handset Installation And Setup

    Aastra IP Phone Model Reference Aastra IP Phone Model 9480i CT Function # Function Description Softkeys • Activates feature or option shown on the display above the keys Call key • Used to obtain dial tone • Also used as a Hold key...

  • Page 170: Charging Cradle

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 9480i CT Charging Cradle The charging cradle is designed to be placed on a desk or any appropriate flat surface. To set up the charging cradle: Plug the modular cord of the power adapter into the jack on the bottom of the cradle.
  • Page 171 Aastra IP Phone Model Reference Aastra IP Phone Model 9480i CT Slide the cover of the battery compartment from the bottom of the handset until it locks into place. Place the handset, face up, in the charging cradle. The handset should easily slide into the charging cradle.

  • Page 172: Installing The Belt Clip

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 9480i CT Installing the Belt Clip To install the belt clip, snap one arm of the clip into the slot on the side of the handset. Slide the other arm into the slot on the other side of the handset until it snaps into place.

  • Page 173: Aastra Ip Phone Model 51I (Symbol Keys)

    Aastra IP Phone Model Reference Aastra IP Phone Model 51i (Symbol Keys) Aastra IP Phone Model 51i (Symbol Keys) 51i IP Phone Features • 3-line LCD screen • 1 call appearance line • Supports 1 call line with transfer capabilities •...

  • Page 174: Aastra Ip Phone Model 51I (Symbol Keys

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 51i (Symbol Keys) High quality speakerphone HAC handset Goodbye key Services key Hold key Redial Key Volume control Navigational keys 3-line LCD screen Message waiting lamp Keypad Speakerphone Mute key...

  • Page 175: 51I Symbol Key Descriptions

    Aastra IP Phone Model Reference Aastra IP Phone Model 51i (Symbol Keys) 51i Symbol Key Descriptions. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
  • Page 176 LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option. Note: The AastraLink Pro 160 supports consultative transfer and blind transfer for calls to SIP extensions; however, it supports only consultative transfer for calls to user groups.

  • Page 177: Aastra Ip Phone Model 51I (Text Keys)

    Aastra IP Phone Model Reference Aastra IP Phone Model 51i (Text Keys) Aastra IP Phone Model 51i (Text Keys) 51i IP Phone Features • 3-line LCD screen • 1 call appearance line • Supports 1 call line with transfer capabilities •...

  • Page 178: Aastra Ip Phone Model 51I (Text Keys

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 51i (Text Keys) High quality speakerphone HAC handset Goodbye Save Services Hold Delete Redial Swap Speaker Mute Goodbye key Services key Hold key Redial Key Volume control Navigational keys...

  • Page 179: 51I Text Key Descriptions

    Aastra IP Phone Model Reference Aastra IP Phone Model 51i (Text Keys) 51i Text Key Descriptions Key Description Keys Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
  • Page 180 LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option. Note: The AastraLink Pro 160 supports consultative transfer and blind transfer for calls to SIP extensions; however, it supports only consultative transfer for calls to user groups.

  • Page 181: Aastra Ip Phone Model 53I

    Aastra IP Phone Model Reference Aastra IP Phone Model 53i Aastra IP Phone Model 53i 53i IP Phone Features • 3-line LCD screen • 6 top keys: programmable hard keys (up to 4 programmable functions) • 3 call appearance lines with LEDs •...

  • Page 182: 53I Key Panel

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 53i 53i Key Panel 6 programmable keys with LEDs High quality speakerphone HAC handset Goodbye key Options key Hold key Redial Key Volume control Navigational keys 3-line LCD screen...

  • Page 183: Key Description

    Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker. Line/Call Appearance key - Connects you to a line or call. The Aastra 53i IP phone supports up to 3 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset.
  • Page 184 AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 53i Keys Key Description Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/ text messages).
  • Page 185 Aastra IP Phone Model Reference Aastra IP Phone Model 53i Keys Key Description Programmable Keys- 6 Top Keys (up to 4 programmable functions) Your system administrator has preprogrammed the default set of softkeys for your IP phone. You can add additional softkeys, or edit softkeys, using the Web UI. The softkey types available for you to configure include: •...

  • Page 186: Aastra Ip Phone Model 55I

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 55i Aastra IP Phone Model 55i 55i IP Phone Features • 8 line graphical LCD screen (144 x 75 pixels) with white backlight • 12 programmable keys — 6 Top keys: programmable hard keys (up to 6 programmable functions) —...

  • Page 187: 55I Key Panel

    Aastra IP Phone Model Reference Aastra IP Phone Model 55i 55i Key Panel Message waiting lamp 6 programmable keys with LEDs 6 dynamic High quality speakerphone context-sensitive HAC handset softkeys Goodbye key Options key Hold key Redial Key Volume control...

  • Page 188: Key Description

    Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker. Line/Call Appearance key - Connects you to a line or call. The Aastra 55i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset.
  • Page 189 Aastra IP Phone Model Reference Aastra IP Phone Model 55i Keys Key Description Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/ text messages).

  • Page 190: Aastra Ip Phone Model 57I

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 57i Aastra IP Phone Model 57i 57i IP Phone Features • 11 line graphical LCD screen (144 x 128 pixels) with white backlight • 12 multi-functional softkeys — 6 Top Keys: Programmable static softkeys (up to 10 programmable functions) —...

  • Page 191: 57I Key Panel

    Aastra IP Phone Model Reference Aastra IP Phone Model 57i 57i Key Panel Message waiting lamp High quality speakerphone 12 softkeys HAC handset - 6 static - 6 dynamic Goodbye key Options key Hold key Redial Key Volume control Navigational keys...

  • Page 192: Key Description

    Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker. Line/Call Appearance key - Connects you to a line or call. The Aastra 55i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset.
  • Page 193 Aastra IP Phone Model Reference Aastra IP Phone Model 57i Keys Key Description Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/ text messages).

  • Page 194: Aastra Ip Phone Model 57I Ct

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 57i CT Aastra IP Phone Model 57i CT 57i CT Features - Base Unit • 11 line graphical LCD screen (144 x 128 pixels) with white backlight • 12 multi-functional softkeys —...

  • Page 195: 57I Ct And Handset Safety Information

    Aastra IP Phone Model Reference Aastra IP Phone Model 57i CT 57i CT and Handset Safety Information Prior to installing and using the 57i CT and handset, please read the following important safety information. Warning: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

  • Page 196: Battery Guidelines

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 57i CT Battery Guidelines • Never tamper with or dismantle the battery pack. • Avoid touching the battery contacts. • If necessary, clean the contacts with a damp cloth.

  • Page 197: 57I Ct Key Panel

    Aastra IP Phone Model Reference Aastra IP Phone Model 57i CT 57i CT Key Panel Message waiting lamp High quality speakerphone 12 softkeys HAC handset - 6 static - 6 dynamic Goodbye key Options key Hold key Redial Key Volume control...

  • Page 198: 57I Ct Key Description

    Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker. Line/Call Appearance key - Connects you to a line or call. The Aastra 55i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset.
  • Page 199 Aastra IP Phone Model Reference Aastra IP Phone Model 57i CT Keys Key Description Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/ text messages).

  • Page 200: 57I Ct Cordless Handset

    57i CT Cordless Handset 57i CT Handset Key Description Function # Function Description Receiver Volume key • During Ringing: Adjusts ringer volume • During a call: Adjusts receiver volume • During text mode (not in a call): Moves cursor right/ left Display Features ƒ...

  • Page 201: 57I Ct Cordless Handset Installation And Setup

    Aastra IP Phone Model Reference Aastra IP Phone Model 57i CT Function # Function Description Softkeys • Activates feature or option shown on the display above the keys Call key • Used to obtain dial tone • Also used as a Hold key...

  • Page 202: Charging Cradle

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 57i CT Charging Cradle The charging cradle is designed to be placed on a desk or any appropriate flat surface. To set up the charging cradle: Plug the modular cord of the power adapter into the jack on the bottom of the cradle.
  • Page 203 Aastra IP Phone Model Reference Aastra IP Phone Model 57i CT Slide the cover of the battery compartment from the bottom of the handset until it locks into place. Place the handset, face up, in the charging cradle. The handset should easily slide into the charging cradle.

  • Page 204: Installing The Belt Clip

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 57i CT Installing the Belt Clip To install the belt clip, snap one arm of the clip into the slot on the side of the handset. Slide the other arm into the slot on the other side of the handset until it snaps into place.

  • Page 205: Aastra Ip Phone Model 536M And 560M Expansion Modules

    Aastra IP Phone Model Reference Aastra IP Phone Model 536M and 560M Expansion Modules Aastra IP Phone Model 536M and 560M Expansion Modules The 53i, 55i, 57i and 57i CT IP Phones offer optional expansion modules that attach to the right side of the phone to provide additional softkeys.

  • Page 206: 536M And 560M Key Panel

    560M provides an LCD for displaying key labeling. You use the AastraLink Web UI to configure the additional softkeys. Note: Daisy-chained expansion modules are not recognized by the AastraLink Pro 160. The AastraLink Pro 160 supports a maximum of one expansion module per phone.

  • Page 207: 536M And 560M Installation And Setup

    Aastra IP Phone Model Reference Aastra IP Phone Model 536M and 560M Expansion Modules 536M and 560M Installation and Setup On the 536M, there are 18 softkeys in each column (totaling 36 keys) on the keypad. On the 560M, there are 10 softkeys in each column (totaling 20 keys) on the keypad.

  • Page 208: Connecting The Expansion Modules To Your Phone

    AastraLink Pro 160 IP Phone User Guide Aastra IP Phone Model 536M and 560M Expansion Modules Connecting the Expansion Modules to Your Phone Use the following procedure to connect the 536M or the 560M to your IP phone. Turn your phone over to show the bottom of the phone.

  • Page 209: Troubleshooting Solutions

    Set Audio option. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the AastraLink Pro 160 Quick Start User’s Guide. 41-001134-05, Rev 00, Rel. 1.1...

  • Page 210: Why Doesn't My Phone Ring

    AastraLink Pro 160 IP Phone User Guide Why doesn’t my phone ring? Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle.

  • Page 211: Remote Office Installation And Configuration Of The Phone (Phone -Side)

    Remote Office Installation and Configuration of the Phone (Phone -Side) Introduction This appendix supplements the AastraLink Pro 160 Quick Start User’s Guide. It describes how to do the following task: • Configuring your phone for remote office setup • Connecting your phone to the AastraLink Pro 160 Network from the remote office •...

  • Page 212: Configuring Your Ip Phone For Remote Office Setup

    You can configure IP Phones by pre-staging them. This consists of connecting the phone on the AastraLink LAN and registering the phone, before taking it to the remote location. Refer to “Connecting Your IP Phone to the AastraLink Pro 160 Network From a Remote Office” page C-4.

  • Page 213: Configuring Routing

    UPnP services enabled, and the IP phone has been configured (via the administrator TUI menu) to use UPnP, no further configuration is required. Refer to the procedure, “Connecting Your IP Phone to the AastraLink Pro 160 Network From a Remote Office” page C-4.
  • Page 214 E911 regulations in the United States require street address location information be transmitted to the Public Safety Answering Point (PSAP). This information is provided by the telco, using the location of the analogue line connected to the AastraLink Pro 160 Lifeline port (FXO Line 1).
  • Page 215 Enter the IP Address of the AastraLink Pro 160 that is located at the central site. For example: 65.215.35.80 Enter server name/IP 65.215.35.80 Backspace Cancel Done Note: If you do not know the IP address of the AastraLink Pro 160, check with your administrator. 41-001134-05, Rev 00, Rel. 1.1...
  • Page 216 160 and reboots. When the Idle State Screen appears showing your user name and extension (like the one below), the registration process is complete. Your Aastra IP phone connects to the IP phone network at the central site and is fully operational.
  • Page 217 The Aastra IP phone cannot set up minimal port mappings (for example, if you have multiple devices connected to your router). So, in order for the Aastra IP phone to communicate with the AastraLink Pro 160, you must use the instructions in this section to manually enter the port mapping information that is configured on your router.
  • Page 218 AastraLink Pro 160 IP Phone User Guide Manually Configuring Port-Forwarding Step Action Specify the public IP address, or dynamic/static DNS FQDN of your router, then press <Done>. For example: 65.96.171.130. Enter NAT IP: 65.96.171.130 Backspace Dot . Cancel Done Specify the public SIP port (default 51620) for your router, then press <Done>.
  • Page 219 Done Your AastraLink IP Phone reboots and begins the discovery process. Now, go back to the previous section entitled “Connecting Your IP Phone to the AastraLink Pro 160 Network From a Remote Office” page C-4 and complete steps 2-4 to complete the remote registration procedure.

  • Page 220: Remote Phone Installation And Port-Forwarding Configuration Example

    AastraLink Pro 160 IP Phone User Guide Manually Configuring Port-Forwarding Remote Phone Installation and Port-Forwarding Configuration Example The following is an example of installing and setting up up your remote phone for port-forwarding. AastraLink Pro 160 Remote Office Configuration Step...
  • Page 221 Remote Office Installation and Configuration of the Phone (Phone -Side) Manually Configuring Port-Forwarding AastraLink Pro 160 Remote Office Configuration Step Action Enter the HTTP port start (for example, 51510). The Phone prompts for a NAT IP address. Enter the Home Router WAN-side IP address.
  • Page 222 AastraLink Pro 160 IP Phone User Guide Manually Configuring Port-Forwarding Action Name Source Destination Protocol Allow WAN, * LAN, 192.168.1.3 UDP, 3004-51724 Allow WAN, * LAN, 192.168.1.3 UDP, 3005-51725 Allow WAN, * LAN, 192.168.1.3 UDP, 3006-51726 Allow WAN, * LAN, 192.168.1.3...
  • Page 223 Remote Office Installation and Configuration of the Phone (Phone -Side) Manually Configuring Port-Forwarding Column Description Destination Phone IP address Protocol Protocol used for the port mapping. • Phone UDP/TCP port open (3000, 3001,...) • Home Router WAN-side UDP/TCP open (51720, 51721,...etc. These ports are ready to forward the packets to the corresponding phone ports in the mapping.
  • Page 225 Index Numerics callers list key 51i features (symbol keys) A-25 calls 51i features (text keys) A-29 answering 2-32 536M features A-57 conference calls 2-38 53i features A-33 ending 2-43 55i features A-38, A-42 forwarding 2-49 560M features A-57 ignoring 2-33 57i CT features A-46 intercepting...
  • Page 226 display, changing 2-70 AastraLink 1-5, 2-77 Do Not Disturb, enabling 2-48 IP Address & MAC Address IP Phone 2-78 IP Phone IP Address and MAC Address, viewing 2-78 Emergency dial plan, using 2-88 IP phone enabling directories 2-63 call forwarding 2-49 firmware version 2-80...
  • Page 227 Why can’t I get a dial tone? Operator, voicemail 2-56 Why doesn’t my phone ring? options key A-4, Why is my display blank? Why is my handset not working? Why is my speakerphone not working? Page All, softkey 3-28 paging, using 2-87 parking calls 2-41...
  • Page 230 AastraLink Pro 160 IP Phone User’s Guide Published in the USA 41-001134-05, REV 00 AastraLink Pro 160 Release 1.1 May 2008...

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