Dialog 4422 IP Office IP Telephone for MX-ONE™ and MD110 User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •...
Group Features ..........68 Other Useful Features ........70 Settings ............76 Accessories ........... 89 Add Microsoft Outlook Contacts ..... 94 Web Server ............ 96 Installation ............ 104 Troubleshooting ..........112 Glossary ............113 Index ............114 Dialog 4422 IP Office...
Welcome Welcome Welcome to the user guide for the Dialog 4422 IP Office IP telephone that conforms to the H.323 standard. This guide describes the available features of the telephone when it is connected to MX-ONE™ or MD110. The functions and features available with this telephone are designed for easy use in all different telephone handling situations.
No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication.
• Do not use a telephone (other than cordless type) during an electrical storm. Disposal of the product Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products. Dialog 4422 IP Office...
Description Description Dialog 4422 IP Office Conference Settings Transfer Follow me Inquiry Message Line 2 Free on 2nd Line 1 Call List PQRS WXYZ Dialog 4422 IP Office...
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See sections “Redial calls from the Call List” on page 38 and “Call List” on page 44. Conference Establish a conference. See section “Conference” on page 49. Transfer Transfer calls. See section “Transfer” on page 49. Dialog 4422 IP Office...
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On/Off” on page 20. For a description on how to use the Exit key and Log off key, see section “Hidden key functions” on page 11. Microphone (Dialog 4422 v. 2 phone only) Used for handsfree conversation. Dialog 4422 IP Office...
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Power adapter connection See section “Start the Phone – Log On/Off” on page 20. Key panel (optional, Dialog 4422 v. 2 phone only) With 17 programmable keys. One panel can be connected, see section “Key panel (optional)” on page 89. The keys can be used as function keys or Monitoring keys, see sections “Programming of...
The feature is active or the multiple Steady light represented line is busy. Ö Ô Slowly flashing lamp The line (or feature) is put on hold. Ö Ô Rapidly flashing lamp An incoming call. Õ Ô Light with short breaks Ongoing call. Dialog 4422 IP Office...
Special dial tone Ring tone or queue tone Busy tone Congestion tone Number unobtainable tone Call waiting tone or verification tone Intrusion tone Conference tone every 15 seconds (to all parties) Hold tone Connection in progress tone Dialog 4422 IP Office...
Internal ring signal External ring signal Recall signal (Callback reminder) The Monitoring keys can be programmed with other ring options, see section “Change ring signal for a Monitoring key” on page 87. Dialog 4422 IP Office...
Calling/Called name and number • Absence reason • Volume level bar During start and log on, when the display shows the Call List, or when the phone is in setting mode, the display is adapted to fit each situation. Dialog 4422 IP Office...
Missed call(s). Indicates missed but checked incoming call(s). The number beside the symbol indicates how many times this caller has tried to call you. Incoming call. Indicates an answered incoming call. Outgoing call. Indicates an outgoing call. Dialog 4422 IP Office...
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Unanswered phone calls are indicated on the idle phone display. 1 Missed J Smith 3232 An activated Follow-me is also indicated on the idle phone display. FollowmeTo 3333 J Smith 3232 Smith (3232) has activated a Follow-me to 3333. Dialog 4422 IP Office...
If the called party’s phone is diverted, the Follow-me information and the answering extension name and number are shown. is the Follow-me symbol. > A Andersson >FollowMe B Brown 4260 The call to Andersson (3345) is directly diverted to Brown (4260). Dialog 4422 IP Office...
If a diverting extension is calling, the diversion information and the calling party’s name and number (flashing) are shown. is the Follow-me symbol. > A Andersson >FollowMe 4260 B Brown Brown (4260) has called Andersson and the call is directly diverted to you. Dialog 4422 IP Office...
1) Only shown if there are no function keys that can be programmed. 2) Only shown if there are one or more function keys that can be programmed. 3) Only available for Dialog 4422 v. 2 phone and if option unit is connected. 4) Only available to your system administrator.
After a power failure the phone will automatically restart. After a power failure the Call List is cleared. When the telephone is starting up (booting) a connected PC will loose it’s network connection for about 10 seconds. Dialog 4422 IP Office...
Start the Phone – Log On/Off LAN access control (network authentication) (Dialog 4422 v. 2 phone only). Your telephone might require a network authentication to gain access to the network. In this case you must enter a valid user identity and PIN or password.
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This takes about 1 minute. After a self test, the phone is ready for use or ready for log on. To log on, see section “Log on” on page 24. Dialog 4422 IP Office...
If a power failure occurs, the software must be downloaded again. If you want to continue to use the previously stored setting: Press to use the current version of the software (=No). Dialog 4422 IP Office...
The number for SOS calls might vary between countries. See section “SOS calls (Emergency calls)” on page 36. The extension number that was used for the last log on is automatically shown. If the displayed number is your number: Press to log on. Dialog 4422 IP Office...
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Enter your PIN or password. (The Minus key is used to remove a wrong entry.) Telephone version note: For Dialog 4422 v. 2 phone the password can be entered with letters or numbers, see section “Entering letters and numbers”...
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If a PIN or password is required: Enter your PIN or password. (The Minus key is used to remove a wrong entry.) Telephone version note: For Dialog 4422 v. 2 phone the password can be entered with letters or numbers, see section “Entering letters and...
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A-Z. ì Press (-) to correct a wrong entry. For the Dialog 4422 v. 2 phone, a square is shown around the available characters. If you for example press , the following character options are shown on the display:...
See also option 3 in section “Log on” on page 24. * 1 1 * Note: Using the Free Seating feature by entering Authorization Code extension No. , is not applicable. Dialog 4422 IP Office...
If a tone is heard, wait for the tone to stop before starting the conversation. You can change the ring signal for the Monitoring key, see section “Change ring signal for a Monitoring key” on page Dialog 4422 IP Office...
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Incoming Calls Handsfree Ö Ô (Dialog 4422 v. 2 phone only). Line Press the flashing Line key, Ö Ô Press the flashing Monitoring key. Note: You can change the ring signal for the Monitoring key, see section “Change ring signal for a Monitoring key”...
Free on 2nd is not activated. To answer the waiting call: Press to terminate the connected call. Ö Ô Your phone will ring to announce the waiting call. Line Press the flashing Line key to receive the new call. Dialog 4422 IP Office...
If you want to disable Parallel Ringing for one specific phone in the list only, follow the procedure for disabling the feature from this phone and enter its extension number. Dialog 4422 IP Office...
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If you want to restore Parallel Ringing for one specific phone in the list only, follow the procedure for restoring the feature from this phone and enter its extension number. Dialog 4422 IP Office...
Dial the digit or digits to get an external line. Dial tone. Note: The particular digit or digits used in your office, for example Dial the external number. Replace the handset or press to end the call. Dialog 4422 IP Office...
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Outgoing Calls Handsfree (Dialog 4422 v. 2 phone only). With the handset on hook: Dial the number. You are connected via the loudspeaker and microphone. Press to terminate a handsfree call. Monitoring (Dialog 4422 v. 1 phone only). You can monitor the progress of an outgoing call.
If the message is not shown on For SOS calls, dial 112 the log on display, you have to log on before you can make SOS calls. The number for SOS calls might vary between countries. Dialog 4422 IP Office...
Lift the handset. Dial to repeat the stored number. The last external number is automatically redialed. * * 0 Note: Finland and Sweden, dial Dialog 4422 IP Office...
*42# Lift the handset. Dial and wait for a new dial tone. Dial the number. Instead of your name and number, the display on the called phone shows Anonymous Dialog 4422 IP Office...
Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual. Lift the handset when you are called back. The system calls the external number. Note: Only one Callback can be activated on a busy external line. Dialog 4422 IP Office...
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Note: The Call Waiting feature might be blocked for use on your extension (programmed by your system administrator). If Call Waiting is not allowed, you will continue to receive a busy tone. Dialog 4422 IP Office...
By using common Speed Dialing numbers, you can make calls simply by pressing a few keys. The common Speed Dialing numbers consist of 1–5 digits and are stored in the telephone system (by your system administrator). Dialog 4422 IP Office...
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This function key is preprogrammed by you. Dial by a Monitoring key u Ô The extension that is monitored can be called by pressing this key. Lift the handset and press the Monitoring key. This key is preprogrammed by your system administrator. Dialog 4422 IP Office...
Outgoing Calls Dial by Contacts (Dialog 4422 v. 2 phone only). With this feature you can make a call using the contacts stored in your phone. Notes: If you want to add, change or delete numbers and names in Contacts, you can do this via the Web interface, see section “Web...
Press to exit the Call List. Call List If you want to delete an entry when you are in the Call List: Press. The question appears. Delete item? Press to remove the shown entry from the Call List. Dialog 4422 IP Office...
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Missed call(s). Indicates missed but checked incoming call(s). The number beside the symbol indicates how many times this caller has tried to call you. Incoming call. Indicates an answered incoming call. Outgoing call. Indicates an outgoing call. Dialog 4422 IP Office...
During Calls During Calls Group Listening (loudspeaker) (Dialog 4422 v. 1 phone only). This feature lets other people in your room listen to your phone conversation. You speak in the handset while the other party´s voice is heard in the loudspeaker.
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During Calls Handsfree (Dialog 4422 v. 2 phone only). Press. Handsfree conversation. Press to end the call. From handsfree to handset If the handset is on hook: Lift the handset. Conversation via the handset. If the handset is off hook: Press.
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First call is connected. Inquiry Press to put the first call on hold. Third party is connected. Note: You can also press Line 2 if you have initiated the Inquiry on Line 2. Press to terminate the connected call. Dialog 4422 IP Office...
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You will become the conference leader. Conference Press. Note: You can also press Inquiry or Line 2. Call the third party. Ô Wait for answer. Conference Press to establish a conference. The display shows: 12:24 12 Sep 2008 Conference leader Dialog 4422 IP Office...
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Replace the handset to leave the conference. Note: When the conference leader leaves the conference, the conference will continue with the other included parties. The conversation is changed back to a normal two party connection when there are only two parties left. Dialog 4422 IP Office...
Cancel from your own extension Follow-me Press. The Follow-me key lamp is off. # 2 1 # # 2 # Note: You can also use the following procedure to cancel: dial (U.K. ) and press the Clear key. Dialog 4422 IP Office...
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Enter the answering position number. Press to redirect. Calls are diverted to the new answering position. #21* z # Cancel from answering position Dial, enter your own extension number and press. # 2 * Note: U.K., dial Press. Dialog 4422 IP Office...
Enter the external number and press. Press. Õ Ô Cancel Follow-me Press. The Follow-me key lamp is off. # 2 2 # Note: You can also use the following procedure to cancel: dial and press the Clear key. Dialog 4422 IP Office...
Contact your system administrator for more information. When out of the office, the feature Direct Inward System Access (DISA) can be used, if available in your system. How to use DISA is described in this section. Dialog 4422 IP Office...
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If Voice Mail is included in the activated profile, always update your greeting with Absence Information. #10# To cancel from your office phone Dial. Press. Dialog 4422 IP Office...
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Note: When another party is included in the activated profile, for instance a colleague or an operator, always remember to inform them about your absence. If Voice Mail is included in the activated profile, always update your greeting with Absence Information. Dialog 4422 IP Office...
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Note: If a profile handling application is connected to your system, you can edit profiles via your Intranet. See separate instructions for the application. Dialog 4422 IP Office...
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If you add more numbers, there is a risk that the caller hangs up before a latter position is called. • Make sure you use as few answering positions as possible for each profile. Profile examples: – In office – At home – Traveling – Absent/not reachable Dialog 4422 IP Office...
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Voice Mail * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, and so on. Profile 2 At home Search Type of telephone or Ring time order Answering position* Telephone number (seconds) External 222222 Mobile 0706666666 Voice Mail Dialog 4422 IP Office...
Answering position* Telephone number (seconds) Profile 4 ......Search Type of telephone or Ring time order Answering position* Telephone number (seconds) Profile 5 ......Search Type of telephone or Ring time order Answering position* Telephone number (seconds) Dialog 4422 IP Office...
If no return time or date is needed, this step can be skipped. The order in which the date is stated is system dependent. Press. The display shows the selected reason and, if entered, time or date of return. Dialog 4422 IP Office...
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Cancel for another extension Dial, enter the extension number and press. Note: If the special dial tone is received, the Authorization Code for the other extension is required. Add the code and press before pressing the Clear key. Press. Dialog 4422 IP Office...
Answer Message Press. A call is initiated to the extension that requested Message Waiting. Note: After the call you have to cancel the message manually, see below. #31# Cancel MMW at your own extension Dial. Press. Dialog 4422 IP Office...
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The display shows the identity of the computer and the number of messages stored for you. If you find that the notification of Message Waiting is intrusive or #91#* you want to shut off the notification: Dial. Acknowledgement tone. Dialog 4422 IP Office...
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Voice Mail system you have. To activate and deactivate your mailbox For all incoming calls: See section “Internal Follow-me” on page 51. Use the number to the Voice Mail system as the “answering position number”. Dialog 4422 IP Office...
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If you are asked to enter your security code (if the phone you are using has a mailbox of its own): Press. Dial the mailbox number. (Normally the office extension number of the person served). Enter the security code of the other person (if required). Dialog 4422 IP Office...
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Recorded instructions ask you to press different digits in order to listen to caller's messages, record your own greetings, change your password or exit your mailbox, and so on. The following diagram gives an overview of the mailbox system and the digits to be used. Dialog 4422 IP Office...
* 0 # Finland and Sweden, press Common Bell Group Calls are signalled on a common bell. Lift the handset. Press to answer. * 0 # Note: Finland and Sweden, press Dialog 4422 IP Office...
*21* z # To leave the group temporarily Dial, enter your own extension number and press. * 2 * Note: U.K., dial Press. #21# To re-enter the group Dial. # 2 # Note: U.K., dial Press. Dialog 4422 IP Office...
Press the ongoing call Line key to put the call on hold. Dial, enter the Account Code and press. Dial tone. * 7 1 * Note: Finland and Norway, dial Code Ö Ô Line Press the flashing Line key for the call put on hold. Dialog 4422 IP Office...
Emergency mode, during which only preprogrammed extensions are permitted to make calls. If your extension is not assigned with this category and you try to make a call, you will not receive a dial tone. Dialog 4422 IP Office...
Answer the call in the normal way. Universal Night Service All incoming calls to the operator are transferred to a universal signalling device, for example the common bell. Answer the call as described in section “Common Bell Group” on page 68. Dialog 4422 IP Office...
87. When you log on to another IP phone the Monitoring keys are automatically moved to the new phone. To make calls on a Monitoring key, see section “Speed Dialing” on page 41. Dialog 4422 IP Office...
• If the request fails, the lamp (LED) associated to the key flashes rapidly, a text message is shown in the display and a reject tone is heard. Dialog 4422 IP Office...
Dial the external number. With individual Authorization Code Call the DISA feature at your office. *75* Dial tone. Dial. Dial the Authorization Code and press. Dial your own extension number and press. Dial tone. Dial the external number. Dialog 4422 IP Office...
Settings Settings Checking the protocol There are two User Guides for the Dialog 4422 telephone; one intended for the SIP protocol based telephone, and one for H.323 protocol based telephone. In order to know which User Guide to use, you need to check which protocol is used in your telephone.
Notes: menu is only shown if there are no Function Keys function keys that can be programmed. menu is only shown if there are Programmable Keys one or more function keys that can be programmed. Dialog 4422 IP Office...
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Note: Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4422 IP Office...
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Note: The Clear key can be used to leave the menu without saving the changes. Press to store the framed language. The display language is changed. The acknowledgement tone is heard. Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...
Note: The Clear key can be used to leave the menu without saving the changes. Press to store the framed date format. The date format is changed. Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...
Note: The Clear key can be used to leave the menu without saving the changes. Press to store the framed time format. The time format is changed. Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...
Note: The Clear key can be used to leave the menu without saving the changes. Press to store the selected character. Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...
Note: The Clear key can be used to leave the menu without saving the changes. Press to store the contrast level. Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...
Settings Option unit (Dialog 4422 v. 2 phone only). If your phone is equipped with an option unit, you can use this menu to select the function of the option unit. Ô Change the function of the option unit Settings Press.
Note: The Clear key can be used to leave the menu without saving the changes. Press to store the framed hearing level. Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...
Press to switch off the ring signal. The Mute key lamp is switched on to indicate Silent Ringing. The ring signal will automatically be switched on the next time you lift the handset or press any key. Dialog 4422 IP Office...
Note: The Clear key can be used to leave the menu without saving the changes. Press to store the framed ring signal. Press to return to the previous menu, Õ Ô Settings press to return to idle mode. Dialog 4422 IP Office...
Settings Network settings In the menu you can check all the network settings. Network These settings can only be changed by your system administrator. Dialog 4422 IP Office...
Use the DCM (Designation Card Manager) to make and print your own key panel designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4422 IP Office...
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Headset key, or you can press a Line key instead of the Headset key. See section “Headset Preset” on page Press to terminate the call. From headset to handset Lift the handset. Dialog 4422 IP Office...
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The Headset key lamp is turned on. Replace the handset. Headset with Group Listening (loudspeaker) (Dialog 4422 v. 1 phone only). Press to toggle between headset with or without Group Listening. When the Loudspeaker key lamp is on, the Group Listening is active.
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Also monitoring works as usual, that is when the Loudspeaker key is pressed, the call is temporarily connected to the loudspeaker. Monitoring is only available the Dialog 4422 v. 1 phone. Activation and deactivation of Headset Preset can only be done when the phone is in idle mode.
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Use the DCM (Designation Card Manager) to make and print your own card for the pull-out leaf. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4422 IP Office...
Add Microsoft Outlook Contacts Add Microsoft Outlook Contacts (Dialog 4422 v. 2 phone only). My Dialog 4000 Contacts My Dialog 4000 Contacts is a PC application which you can use ® ® when you want to download your Microsoft Outlook contacts to Contacts in your phone.
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Click to save the contacts. The contacts are now available in Contacts in your phone. Note: Contacts in your phone can contain up to 1000 entries. Exit My Dialog 4000 Contacts Exit Click to exit the PC application. Dialog 4422 IP Office...
Web Server You can access your IP phone from a PC web browser to edit the telephone data. The available data depends on which telephone version (Dialog 4422 v. 1 phone or Dialog 4422 v. 2 phone) you are using. •...
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ì Press (+) to frame the web address. Press to show the complete web address (if the complete address is not displayed). Õ Ô Write down the web address. Settings Press to return to idle mode. Dialog 4422 IP Office...
Use the same password as you use to log on your telephone. The PIN is the same as the Individual Authorization Code. Only digits can be used as PIN. The PIN must be four digits or more. Dialog 4422 IP Office...
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A menu is displayed in the left column, with the following options: User´s name in display Click to show the user name (Dialog 4422 v. 1 phone only). Contacts Click to show the Contacts (Dialog 4422 v. 2 phone only).
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Web Server Contacts (Dialog 4422 v. 2 phone only). To add a new name and number to Contacts: Contacts Click Add to contacts Click. Enter the name and number. Add to contacts Click. The new name and number is added to Contacts.
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Click to show the Call List. (Name) Click. Add to contacts Click to save the name and the number to Contacts (Dialog 4422 v. 2 phone only), Delete click to delete the current name and number, Call click to call the number, Back click to exit the edit and delete menu without any changes.
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The key table is shown with the edited number or code. To delete a programmed key: (Number/Code) Click the underlined number or code for the key to be deleted. Delete Click to delete. The key table is shown with “ “for that key. Dialog 4422 IP Office...
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Change Click to change the level. The hearing level is changing between “Standard” and “Increased”. Back Click to return. Settings - Ring signal tone character (Dialog 4422 v. 2 phone only). Settings Click. The sub-menus are shown. Ring Character Click.
When only one single wall terminal for the local network is available, a PC can be connected to “PC” so that it is connected to the network via the phone. Dialog 4422 IP Office...
Jameco, USA AC2410F1 (model number ADU240100) Change cables To remove a cable, use a screwdriver to unlock the stop. Install stands and adapt telephone Position high Position low Press to fasten stand Release to remove stand Dialog 4422 IP Office...
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Use the Designation Card Manager to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4422 IP Office...
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Installation Install key panel (optional) (Dialog 4422 v. 2 phone only). Fasten the connector in the bottom of the hole using a finger or a blunt tool. Make sure the connector fits before pressing it down. Press where the arrows are pointing, until you hear a “Click”...
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Use the DCM (Designation Card Manager) to make and print your own key panel designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Enterprise certified sales partner. Dialog 4422 IP Office...
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Installation Install pull-out leaf (optional) Remove the protective film from the guiding rails. Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. Insert the pull-out leaf. Dialog 4422 IP Office...
Use a screwdriver to remove the handset hook. Turn the hook upside down and insert. Use a screwdriver to remove the two plastic covers. Drill appropriate wall holes according to measurements given here. Wall screws Ø max 5mm. Dialog 4422 IP Office...
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Do not expose your phone to direct sunlight for long periods. Keep the phone away from excessive heat and moisture. Cleaning Clean your phone only with a soft, water dampened cloth. Using soap or any other cleaning materials may discolor or damage the phone. Dialog 4422 IP Office...
There is no Verify that the No connection connection to the phone is to network! network. connected to the occurs on the network by display checking the connection. Dialog 4422 IP Office...
A collective name for Line 1, Line 2 and Inquiry lines. Line 1 Triple Access Line and Line 2 forms your extension number and are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls. Dialog 4422 IP Office...
Group features 68 Group Hunting 69 Group Listening (loudspeaker) 46 Date presentation 80 Declaration of conformity 5 Description 7 Display information 14 Handset and loudspeaker volume 85 Lamp indications 11 Handsfree 47 Menu structure (Settings) 19 Headset 90 Dialog 4422 IP Office...
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My Dialog 4000 Contacts 94 Mute ring signal 86 Network settings 88 Option unit 84 Network settings 88 Programming of function keys 77 Night Service 72 Programming of ring signal tone Number Presentation Restriction 38 character 82 Dialog 4422 IP Office...
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Log off 28 Log on 24 Startup procedure 20 Warranty 5 Update software 23 Web server 96 Welcome 4 When you receive a busy tone 39 Time presentation 81 To access your IP phone from a PC 98 Dialog 4422 IP Office...
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