Parking Calls; Park Using The Menu; Unpark (Status Menu) - Avaya 9504 User Manual

5.2 Parking Calls

Parking a call is similar to holding a call. However parked calls can be unparked by other users on the phone system. Each
parked call is given a number. By default the number is your extension number plus a digit.
Calls that you have parked will return to your phone (when idle) if they remain parked for too long. The default return
delay is 5 minutes. This is a system delay that is applied to all users and can be changed by the system administrator.
Returning calls ignore any forwarding or do not disturb settings.
If you park a call without specifying a park slot number, the system will assign a number based on your extension number
plus a single digit. For example for extension 201, the first parked call will use park slot number 2010 if available. If you
already have one parked call, the next parked call will use park slot 2011 if available.
Call park buttons can be configured with a specific park slot numbers. A calls parked using that button will be given that
park slot number. Any other users with a call park button set to the same number will see that there is a parked call and
can unpark it using their button.
A feature button set to the Call Park action can be used to park and unpark calls. If configured to a specific park
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number, the button will indicate when another user has parked a call using that park slot number.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
· Park Call: *37*N#
Parks the held call using the park number dialed in place of N.
· Unpark Call: *38*N#
Unpark the call parked using the park number N.

5.2.1 Park Using the Menu

1. Press the Features soft key if shown. To do this during a call, press the
Features soft key.
2. Use the up and down
· Call Park
Park the call on the system with parked call indication on your extension.
· Call Park To Other
Park the call on the system with parked call indication on the selected extension.

5.2.2 Unpark (Status Menu)

While parked calls are parked on the telephone system and can be unparked by any other user, the parked call indication
is sent to a particular extension. If there are any calls parked against your phone, you can view and unpark them using
the Status menu.
1. Press the Status soft key if shown.
· To access the status menu during a call, press the
shown.
2. If you have any parked calls, the Parks option is displayed. The option is not present if you do not have calls
parked against your extension.
3. Press the Details soft key.
4. Use the up and down
5. To unpark a particular call, press the Connect soft key.
9500 Series Phone User Guide
IP Office
arrow keys to highlight Call Park or Call Park To Other.
arrow keys to scroll through the parked calls.
PHONE key and then press the
PHONE key and then press the Status soft key if
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Issue 04a (03 October 2011)