Contacting Customer Service - OWC Mercury Elite RAID Owner's Manual

Before contacting Customer Service:
• Read the manuals and review Chapter 5: Troubleshooting
• Try and confirm the problem is with the hard drive. If you have a sec-
ond Macintosh computer, move the drive to that system and verify that
the drive does not function with that machine.
• Visit our tech center for more support suggestions.
http://eshop.macsales.com/tech_center/index.cfm
• Also visit our FAQ section, to see what other customers have asked
about and how they solved their problem.
http://eshop.macsales.com/tech_center/FAQ/index.cfm
If you still need support:
•Have the serial number of the hard drive handy
•Your invoice number (if possible)
•What operating system you are using
•Which kind of Macintosh you are using
Available to you to speed your support contact.
Tech Support Hours (Central Standard Time)
8AM-9PM Monday - Friday
9AM - 4PM Saturday & Sunday
Phone (815) 338-8685
Live Chat is available during normal business hours as well. Visit
http://eshop.macsales.com for more information.
Or, you can email: Submit your email at:
http://eshop.macsales.com/Service/Tech.cfm

Contacting Customer Service

Chapter 10
Page 33