Service Policy - EDAN H100B User Manual

H100B Pulse Oximeter User Manual
replace the defective part(s) free of charge. EDAN will
not provide a substitute product for use when the
defective product is being repaired.

8.2 Service Policy

All repairs on products must be performed or approved
by EDAN. Unauthorized repairs will void the warranty.
In addition, whether or not covered under warranty, any
product repair shall be exclusively be performed by
EDAN certified service personnel.
If the product fails to function properly or if you need
assistance, service, or spare parts, contact EDAN's
service center. A representative will assist you
troubleshooting the problem and will make every effort
to solve it over the phone or by Email, avoiding potential
unnecessary returns.
In case a return can not be avoided, the representative
will record all necessary information and will provide a
Return Material Authorization (RMA) form that includes
the appropriate return address and instructions. An RMA
form must be obtained prior to any return.
Freight policy:
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