Avaya 3100 Solution Integration Manual
Avaya 3100 Solution Integration Manual

Avaya 3100 Solution Integration Manual

Mobile communicator gateway and communication server
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Avaya 3100 Mobile Communicator
Gateway and Avaya Communication
Server 2100 Solution Integration Guide
3.0
NN42200-506, 01.02
August 2010

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Summary of Contents for Avaya 3100

  • Page 1 Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide NN42200-506, 01.02 August 2010...
  • Page 2 Product. The support telephone number APPLICABLE AVAYA AFFILIATE (“AVAYA”). is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://support.avaya.com. 2 Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide August 2010...
  • Page 3: Table Of Contents

    Validating Avaya 3100 Mobile Communicator Gateway registration...............23 Job aid................................24 Validating Avaya 3100 MC - Client for BlackBerry communication..............25 Validating Avaya 3100 Mobile Communicator and Avaya CS 1000 ECS deployment........25 Index............................29 Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide August 2010...
  • Page 4 4 Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide August 2010...
  • Page 5: Chapter 1: New In This Release

    Revision history July 2009 Standard 01.01. This document is issued to support Avaya Mobile Communication Gateway Release 3.0 and Avaya Communication Server 2100 Release SE 11. Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide August 2010...
  • Page 6 New in this release 6 Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide August 2010...
  • Page 7: Chapter 2: Introduction

    This document describes the interworking of the Avaya 3100 Mobile Communicator (Avaya 3100 MC) and Avaya Communication Server 2100 (Avaya CS 2100). The Avaya 3100 MC consists of the Avaya 3100 Mobile Communicator Gateway ) and three clients: Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC-Client)) for BlackBerry, Avaya 3100 MC-Client for Nokia, and Avaya 3100 MC-Client for Windows Mobile.
  • Page 8 Introduction 8 Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide August 2010...
  • Page 9: Chapter 3: Avaya 3100 Mc And Avaya Cs 2100 Deployment Overview

    This section describes the deployment of theAvaya 3100 Mobile Communicator Gateway (Avaya 3100 MC) with the Avaya Communication Server 2100 (Avaya CS 2100). For information on the planning aspects related to the Avaya 3100 MC and Avaya CS 2100, see Avaya 3100 Mobile Communicator Gateway Planning and Engineering, NN42030-200, which covers the following topics: •...
  • Page 10 Avaya 3100 MC and Avaya CS 2100 deployment overview 3. Once processed, the call comes to the Avaya 3100 MC to generate the call to the wireless voice client to establish the first leg. 4. Once completed, the Avaya 3100 MC sets up the second leg of the call to the termination point.
  • Page 11: Licensing Requirements

    • Each Avaya 3100 MC-Client requires a license. • Each license key can only be used once per user. • The Avaya 3100 MC-Client licenses are installed on the Avaya 3100 Mobile Communicator Gateway (Avaya 3100 MC). Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide...
  • Page 12: Dialing Plans And Telephone Numbers

    The dial plan available from Avaya 3100 Mobile Communicator Gateway should be the same as the dial plan for a desk telephone. That is, if the user has a desk telephone and an Avaya 3100 Mobile Communicator - Client device, the dial plan should be the same.
  • Page 13: Chapter 4: Callpilot Mwi Configuration

    To enable message waiting indicator (MWI) notifications, you must configure the appropriate parameters in the service order system (SERVORD), as follows: • If you are using a SIP phone on the desk as well as the Avaya 3100 MC-Client, use the Message Waiting Lamp (MWL) feature.
  • Page 14 CallPilot MWI configuration Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide August 2010...
  • Page 15: Chapter 5: Avaya 3100 Mc And Avaya Cs 2100 Integration

    Chapter 5: Avaya 3100 MC and Avaya CS 2100 integration This section describes the tasks required to get the Avaya 3100 Mobile Communicator Gateway (Avaya 3100 MC) working with Avaya Communication Server 2100 (Avaya CS 2100). Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide...
  • Page 16: Avaya 3100 Mc And Avaya Cs 2100 Integration Workflow

    Avaya 3100 MC and Avaya CS 2100 integration Avaya 3100 MC and Avaya CS 2100 integration workflow Figure 3: Avaya 3100 MC and Avaya CS 2100 integration workflow Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide August 2010...
  • Page 17: Establishing The System Baseline

    To successfully integrate voice services, you must first establish the system baseline for the Avaya CS 2100 and Avaya 3100 MC systems so that the systems are configured and working in a stand-alone environment. Use the following table to complete system baselines before integration.
  • Page 18 MCC 3100 clients Commissioning, NN42030-300 Avaya 3100 Mobile Avaya 3100 Mobile Communicator Gateway Communicator ports must be accessible GatewayPlanning and through the firewall. Engineering, NN42030-200 Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide August 2010...
  • Page 19: Avaya 3100 Mobile Communicator Gateway Installation And Commissioning

    920 920 ( N N N N N SIPPBX2MC31002 0)$ $ >pos 921 921 ( N N N N N SIPPBX2MC3100 0)$ $ The Service DN information for the Avaya 3100 Mobile Communicator Gateway is set up using the Dial-In Service DN on the Avaya 3100 Mobile Communicator Gateway. Additionally, the User Name and Password must match the Dial-In Service DN, as shown in the following examples.
  • Page 20 Additionally, the User Name and Password must match the Dial-In Service DN, as shown in the following example. The Avaya 3100 Mobile Communicator Gatewaythen registers with the Avaya CS 2100 SIP PBX, as shown in the following example: Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration...
  • Page 21: Avaya 3100 Mobile Communicator Gateway Configuration

    Upon successful login, the Avaya 3100 Mobile Communicator - Client automatically retrieves all other configuration settings required for operation of the client as defined by the Avaya 3100 Mobile Communicator Gateway administrator. If the client login fails, consult Avaya 3100 Mobile Communicator Gateway Troubleshooting, NN42030-700.
  • Page 22: Autoconfiguration Settings

    Autoconfiguration settings Autoconfiguration allows a number of the client configuration parameters to be preset on the Avaya 3100 Mobile Communicator Gateway and downloaded to the client during the first login to theAvaya 3100 Mobile Communicator Gateway. The automatically-downloaded fields appear as grey text on the interface unless the administrator allows the user to override the configuration.
  • Page 23: Validating Deployment Task Flow

    Validating Avaya 3100 Mobile Communicator Gateway registration Use this procedure to determine if the Avaya 3100 Mobile Communicator Gateway is registered to the Enterprise Communication Server (ECS). Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide...
  • Page 24: Job Aid

    The Service Number for the trunk between the Avaya 3100 Mobile Communicator Gateway and the SIP PBX interface is configured on the Avaya Communication Server 2100 (Avaya CS 2100) ECS, and matches the entered Service Number information in the Avaya 3100 Mobile Communicator Gateway.
  • Page 25: Validating Avaya 3100 Mc - Client For Blackberry Communication

    Validating Avaya 3100 MC - Client for BlackBerry communication Use this procedure to ensure that you can connect to the Avaya 3100 Mobile Communicator Gateway through the BlackBerry Enterprise Server (BES). 1. On your BlackBerry mobile client, open the BlackBerry Mobile browser.
  • Page 26 4. Configure the Avaya 3100 MC - Client for Nokia or Avaya 3100 MC - Client for Windows Mobile to not require encryption. 5. Log in to the Avaya 3100 MC - Client for Nokia or Avaya 3100 MC - Client for Windows Mobile (uses HTTP).
  • Page 27 Validates the LDAP field mapping and instant message functionality. 16. Check that you can see the presence status of the user. Validates the LDAP field mapping and presence. Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide August 2010...
  • Page 28 Avaya 3100 MC and Avaya CS 2100 integration Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server 2100 Solution Integration Guide August 2010...

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