Yeastar Technology S Series VoIP Administrator's Manual
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Yeastar Technology S Series VoIP Administrator's Manual

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S-Series VoIP PBX

Administrator Guide

Sales Tel: +5411.4951.3104 #1
E-mail: ventas@rcmphones.com
Support Tel: +5411.4951.3104 # 2
E-mail: soporte@rcmphones.com
Web: http://www.rcmphones.com
Version: 30.1.0.10
Revised: 2016.09.01

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Summary of Contents for Yeastar Technology S Series VoIP

  • Page 1: Administrator Guide

    S-Series VoIP PBX Administrator Guide Sales Tel: +5411.4951.3104 #1 E-mail: ventas@rcmphones.com Support Tel: +5411.4951.3104 # 2 E-mail: soporte@rcmphones.com Web: http://www.rcmphones.com Version: 30.1.0.10 Revised: 2016.09.01...
  • Page 2 S-Series VoIP PBX Administrator Guide Copyright Copyright 2006-2016 Yeastar Information Technology Co., Ltd. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yeastar Information Technology Co., Ltd.

  • Page 3: Table Of Contents

    S-Series VoIP PBX Administrator Guide Contents About This Guide ............................5 S-Series Overview ............................6 Introduction ............................... 6 Feature Highlights ............................ 6 Expansion Board ............................7 Hardware Overview ..........................8 LED Indicators and Ports ........................10 Getting Started ............................12 Accessing Web GUI ..........................
  • Page 4 S-Series VoIP PBX Administrator Guide Time Conditions ............................66 Call Features ............................. 68 IVR ................................68 Ring Group ............................. 69 Queue ..............................70 Conference ............................. 72 Pickup Group ............................73 Speed Dial .............................. 74 Callback ..............................76 DISA ............................... 77 Blacklist/Whitelist ............................
  • Page 5 S-Series VoIP PBX Administrator Guide Performance ............................110 Storage Usage............................112 Maintenance ............................113 Upgrade ..............................113 Backup and Restore ..........................115 Reset and Reboot..........................117 System Log ............................117 Operation Log ............................117 Troubleshooting .............................118 App Center .............................. 121 What App Center Offers ........................121 Install Apps ............................122 Manage Apps ............................

  • Page 6: About This Guide

    S-Series VoIP PBX Administrator Guide About This Guide Thanks for choosing Yeastar S-Series VoIP PBX. This guide is intended for administrators who need to prepare for, configure and operate S-Series IP PBX. In this guide, we describe every detail on the functionality and configuration of the PBX.

  • Page 7: S-Series Overview

    S-Series VoIP PBX Administrator Guide S-Series Overview This chapter provides the following sections:  Introduction  Feature Highlights  Expansion Board  Hardware Overview Introduction Designed with the small and medium sized enterprises in mind, supporting up to 500 users and built using the very latest technology, the Yeastar S-Series delivers exceptional cost savings, productivity and efficiency improvements, delivering power, performance, quality and peace of mind.

  • Page 8: Expansion Board

    S-Series VoIP PBX Administrator Guide Expansion Board Yeastar S100 and S300 are expandable.  S100 supports up to 2 EX08/EX30 Expansion Spans; supports 1 D30 Module.  S300 supports up to 3 EX08/EX30 Expansion Spans; supports up to 2 D30 Modules. Expansion Board –...

  • Page 9: Hardware Overview

    S-Series VoIP PBX Administrator Guide Hardware Overview Yeastar S20 Front Panel Power Indicator System Status RJ11 Port Status WAN Status LAN Status Rear Panel Power RJ11 Port Reset Antenna Socket TF Slot Yeastar S50 Front Panel System Indicator Power Indicator RJ11 Port Reset RJ11 Port Status...
  • Page 10 S-Series VoIP PBX Administrator Guide Rear Panel Power Switch Antenna Socket Power Inlet Protective Earth Yeastar S100 Front Panel (1*EX30 + 1*EX08) E1/T1 Port RJ11 Port RJ11 Port Status Rear Panel Antenna Socket SD Slot Console Power Switch Power Power Inlet System Protective Earth Reset...

  • Page 11: Led Indicators And Ports

    S-Series VoIP PBX Administrator Guide Yeastar S300 Front Panel (1*EX30 + 2*EX08) E1/T1 Port RJ11 Port RJ11 Port RJ11 Port Status RJ11 Port Status Rear Panel Antenna Socket SD Slot Console Power Switch Power Power Inlet System Protective Earth Reset USB Slot LED Indicators and Ports LED Indicators...
  • Page 12 S-Series VoIP PBX Administrator Guide Static: The port is idle.  Green light Blinking: There is an ongoing call on the  port. Static: the trunk is idle.  Blinking slowly: there is no SIM card  GSM/3G Red light inserted.

  • Page 13: Getting Started

    S-Series VoIP PBX Administrator Guide Getting Started This chapter explains how to log in Yeastar S-Series Web GUI, use the taskbar and widgets, and open applications with the Main Menu.  Accessing Web GUI  Web Configuration Desktop  Make Your First Call Accessing Web GUI Yeastar S-Series provides web-based configuration interface for administrator and extension users.

  • Page 14: Web Configuration Desktop

    S-Series VoIP PBX Administrator Guide Web Configuration Desktop When you log in Yeastar S-Series Web GUI, you will see the desktop. From here, you can manage settings, install applications, or view system resource information. Desktop The desktop is where your application windows are displayed. Figure 2-2 Desktop Taskbar The taskbar at the top of the desktop includes the following items:...
  • Page 15 S-Series VoIP PBX Administrator Guide Figure 2-4 Main Menu Options Click the options icon to logout, change Web language or modify your account settings. Figure 2-5 Options Language  Select Language to change web language. My Settings  Click My Settings to modify your account settings. Here you can change the login password and bind your email address with the account.

  • Page 16: Make Your First Call

    S-Series VoIP PBX Administrator Guide Figure 2-6 My Settings Logout  Click Logout to log out the Web GUI. Save and Apply Changes Click Save button after your configurations on the S-Series system, do not forget to click Apply button on the upper right of the desktop to submit all the changes.

  • Page 17: System Settings

    S-Series VoIP PBX Administrator Guide System Settings This chapter explains system settings on S-Series. Go to Settings > System to check the system settings.  Network  Security  User Permission  Date & Time  Email  Storage Network After successfully logging in the S-Series Web GUI for the first time with the factory IP address, users could go to Settings >...
  • Page 18 S-Series VoIP PBX Administrator Guide Enter the PPPoE password. Password VLAN Check this option to enable VLAN. Enable VLAN Enter the VLAN ID. VLAN ID Set the VLAN priority. The default is 0. VLAN Priority OpenVPN S-Series supports OpenVPN. The system provides detailed VPN configurations on the Web GUI and you can also upload the VPN configuration package to the system to make it work.
  • Page 19 S-Series VoIP PBX Administrator Guide DDNS Settings Dynamic DNS or DDNS is a method of updating, in real time, a Domain Name System (DNS) to point to a changing IP address on the Internet. This is used to provide a persistent domain name for a resource that may change location on the network.
  • Page 20 S-Series VoIP PBX Administrator Guide Figure 3-1 Routing Table  Static Routes Click Static Routes tab, you can add static routes here. Click to add a static route. Click to edit the static route.  Click to delete the static route. ...

  • Page 21: Security

    S-Series VoIP PBX Administrator Guide network interface. Security VoIP attack, although not an everyday occurrence does exist. When using VoIP, system security is undoubtedly one of the issues we care about most. With appropriate configuration, and some basic safety habits, we can improve the security of the telephone system. Moreover, the powerful built-in firewall function in Yeastar system is adequate to enable the system to run safely and stably.
  • Page 22 S-Series VoIP PBX Administrator Guide Select the action for the firewall rule: Accept  Action Ignore  Reject  Select the protocol applied for the rule:  Protocol  BOTH  The IP address for this rule. Source IP address/ Example: Subnet mask 192.168.5.100/255.255.255.255 means this rule is for 192.168.5.100.
  • Page 23 S-Series VoIP PBX Administrator Guide in 60 seconds. Service The service page displays all the service status and port on S-Series. Table 3-7 Service Configuration Protocol or Service Description The default access protocol is HTTPS and the port is 8088. HTTPS If the option is enabled, when you access S-Series using HTTP with Redirect from port 80...
  • Page 24 S-Series VoIP PBX Administrator Guide Figure 3-4 DHCP Server Gateway: enter the gateway IP address.  Subnet Mask: enter the subnet mask.  Preferred DNS Server: enter the preferred DNS server.  Alternate DNS Server: enter the alternate DNS server. ...
  • Page 25 S-Series VoIP PBX Administrator Guide Figure 3-5 AMI Settings Username: specify a name for the AMI user.  Password: specify a password for the user to connect to AMI.  Permitted IP/Subnet mask: configure permitted IP address and subnet mask that would be ...

  • Page 26: User Permission

    S-Series VoIP PBX Administrator Guide to add a database user, specify the username and password. Figure 3-7 Add Database Grant Username: configure the username which can be used by third party to access the database of  PBX. Password: configure the password which can be used by third party to access the database of ...
  • Page 27 S-Series VoIP PBX Administrator Guide Add New User Permission Log in the S-Series Web GUI with the Super Admin account, go to Settings > System > User Permission. Click to add a new User Permission. The following window prompts. Choose the user and privilege type, then check the options to enable the privileges for the user.

  • Page 28: Date & Time

    S-Series VoIP PBX Administrator Guide Figure 3-10 User Portal Date & Time Go to Settings > System > Date & Time to check the current time on the system. Here you can adjust time of the system (including time zone) to your local time. Figure 3-11 Date &...

  • Page 29: Email

    S-Series VoIP PBX Administrator Guide choose this mode. NTP Server: enter a NTP server.  Set Up Manually: if you choose this mode, you need to set the time manually.  Date: choose the date.  Time: choose the time. ...
  • Page 30 S-Series VoIP PBX Administrator Guide Figure 3-12 Storage Devices To format a external storage: 1. Click 2. Click on the pop-up window to start formatting. To add Network Drive: The Network Drive feature is used to extend storage space. Before network drive can be properly configured, an SMB share folder accessible from Yeastar system must be set up on a Windows based machine.
  • Page 31 S-Series VoIP PBX Administrator Guide Share Name: the shared folder name where the recordings will be stored.  Access User Name: the User name used to log in the Network share. Leave this blank if it is not  required. In general, you use the administrator account on PC as a user name here. ...
  • Page 32 S-Series VoIP PBX Administrator Guide threshold is reached. Recordings Preservation Set the maximum number of days that recording files should be Duration retained. The default is left blank. Logs Auto Cleanup Set the maximum number of days that logs should be retained. “Logs Preservation Duration”.

  • Page 33: Extensions

    S-Series VoIP PBX Administrator Guide Extensions This chapter explains how to create and configure extensions on S-Series. Yeastar S-Series supports SIP, IAX and FXS extensions. An extension can be set to the 3 types and be registered to different devices. Go to PBX > Extensions page to configure the extensions. ...
  • Page 34 S-Series VoIP PBX Administrator Guide Basic Settings  Table 4-1 Extension Configuration Parameters – Basic General Check the box to set the extension type. You can set the extension to multiple types.  Type  FXS: S2 or SO module should be installed on the device if you ...
  • Page 35 S-Series VoIP PBX Administrator Guide Voicemail password used to access Voicemail system. This Voicemail Access PIN password can contain only numbers. Call Forwarding Always redirect the call to the designated destination. Voicemail: redirect the caller to leave a voice message. ...
  • Page 36 S-Series VoIP PBX Administrator Guide Check this option if the extension should have Call Waiting capability. If this option is checked, the “When busy” call forwarding Call Waiting options will not be available. The call waiting function of IP phone has higher priority than MyPBX call waiting function.
  • Page 37 S-Series VoIP PBX Administrator Guide Set the minimum amount of time, in milliseconds, that a hook flash Min Flash Detection must remain depressed in order for the system to consider it as a valid flash event. The default is 300 ms. Set the maximum amount of time, in milliseconds, that a hook flash Max Flash Detection must remain depressed in order for the system to consider it as a...

  • Page 38: Add Bulk Extensions

    S-Series VoIP PBX Administrator Guide Add Bulk Extensions You can batch add SIP/IAX extensions on the system, which help you add a large amount of extensions quickly. Click to add extensions in bulk. Figure 4-3 Add Bulk Extensions Table 4-4 Bulk Add Extensions Configuration Parameters General Choose the type for the extensions: Type...

  • Page 39: Search And Edit Extensions

    S-Series VoIP PBX Administrator Guide Set the language of voice prompt for extensions. Prompt Language Search and Edit Extensions All the extensions are listed on the extension page. Each extension has a checkbox for you to edit or delete in bulk. Also, you can edit or delete per extension by clicking Figure 4-4 Extensions List Search Extension ...
  • Page 40 S-Series VoIP PBX Administrator Guide To Import Extensions Click , you will see a dialog window shown as below. Figure 4-5 Import Extensions Click Browse and select the file to start uploading. The file must be a .csv file. Check the sample file below.
  • Page 41 S-Series VoIP PBX Administrator Guide 3. The sample csv file will result in the following extensions in the PBX. Figure 4-7 Extension List To Export Extensions Select the checkbox of the extensions, click , the selected extensions would be exported to your local PC.

  • Page 42: Extension Group

    S-Series VoIP PBX Administrator Guide Extension Group Extension Group feature allows you to assign and categorize extensions in different groups, which helps you to better manage the configurations in the system. For example, you can create Support and Sales groups, when configuring Outbound Route, you can select a extension group instead of each extension. This feature simplifies the configuration process.

  • Page 43: Trunks

    S-Series VoIP PBX Administrator Guide Trunks Yeastar S-Series supports FXO trunk, BRI trunk, GSM/3G trunk, VoIP trunk and E1 trunk. In this chapter, we give a simplified guide of setting up trunks. FXO Trunk  BRI Trunk  GSM/3G Trunk ...
  • Page 44 S-Series VoIP PBX Administrator Guide could not be disconnected, these settings need to be configured. Table 5-2 Hangup Detection Configuration Parameters Option Description Detect if a call is hung up with one of the following methods:  Busy Tone: listen for a busy tone to detect if the line got hung Hangup Detection Method ...

  • Page 45: Bri Trunk

    S-Series VoIP PBX Administrator Guide Define the start of a Caller ID signal. The options are:  After Ring: detect Caller ID after first ring;  Caller ID Start Before Ring: detect Caller ID before first ring;  After Polarity: detect Caller ID after polarity reversal; The default is After Ring.
  • Page 46 S-Series VoIP PBX Administrator Guide General Give this trunk a name to help you identify this trunk. Trunk Name Specify the Signaling type according to the direction provided by Signaling your service provider. Specify whether this interface will act like the user or the network. Signaling Role The default is User.
  • Page 47 S-Series VoIP PBX Administrator Guide Dialplan Select the Calling Party Numbering Plan. Calling Party Numbering Plan Select the Calling Party Numbering Type. Calling Party Numbering Type Select the Called Party Numbering Plan. Called Party Numbering Plan Select the Called Party Numbering Type. Called Party Numbering Type The PI provides instructions on whether or not the Presentation Indicator...

  • Page 48: Gsm/3G Trunk

    S-Series VoIP PBX Administrator Guide Figure 5-1 Add One DOD with Multiple Extensions  Bind Consecutive DOD Numbers to Multiple Extensions Enter the DOD number range and select the extensions. Figure 5-2 Bind Consecutive DOD Numbers to Multiple Extensions GSM/3G Trunk Yeastar S-Series supports GSM/3G trunk.

  • Page 49: Voip Trunk

    S-Series VoIP PBX Administrator Guide call. A name for this DNIS, when a call reaches the selected trunk, the name will DNIS Name be displayed on the ringing phone. VoIP Trunk Yeastar S-Series supports SIP and IAX protocols and provides 2 types of VoIP trunks: ...
  • Page 50 S-Series VoIP PBX Administrator Guide Configure the address of outbound proxy server. The address can Outbound Proxy Server be domain name or IP address. If enabled, this trunk will not be available in routes or other channels. Enable SLA Whether to allow other SLA stations to join a call by pressing the SLA Allow Barge key.
  • Page 51 S-Series VoIP PBX Administrator Guide Service provider’s hostname or IP address. Hostname/IP The default IAX port is 4569. The username used to register to the trunk from the VoIP provider. User Name The password to register to the trunk from the VoIP provider. Password Table 5-11 IAX Peer Trunk Configuration Parameters - Basic IAX Peer Trunk...
  • Page 52 S-Series VoIP PBX Administrator Guide  Info: DTMF will be carried in the SIP Info messages  Inband: DTMF will be carried in the audio signal  Auto: will attempt to detect if the device supports RFC4733 DTMF. If so, it will choose RFC4733; if not, it will choose Inband. RFC4733 is the default mode.

  • Page 53: E1/T1/J1 Trunk

    S-Series VoIP PBX Administrator Guide Figure 5-5 Bind Consecutive DOD Numbers to Multiple Extensions E1/T1/J1 Trunk Yeastar S100 supports expanding up to 2 digital trunks, S300 supports expanding up to 3 digital trunks. Go to Settings > PBX > Trunks to edit the digital trunk. Please note that choosing different trunk signaling would have different settings.
  • Page 54 S-Series VoIP PBX Administrator Guide Choose the codec for this trunk. Codec This option enables or disables echo cancellation. The default is Echo Cancellation checked. Set the channel used to carry control information and signaling information. D Channel When the Interface Type is E1, enter a channel number from 1 to 31. When the Interface Type is T1 or J1, enter a channel number from 1 to 24.
  • Page 55 S-Series VoIP PBX Administrator Guide Table 5-15 SS7 Trunk Configuration Parameters SS7 Signaling Give this trunk a name to help you identify this trunk. Trunk Name Choose the frame format for this trunk. When the Interface Type is E1, the options are: ·...
  • Page 56 S-Series VoIP PBX Administrator Guide Give this trunk a name to help you identify this trunk. Trunk Name Specify the interface type according to the trunk specification. Interface Type Choose the frame format for this trunk. When the Interface Type is E1, the options are: ·...
  • Page 57 S-Series VoIP PBX Administrator Guide This number is used to identify which line of the trunk is DID Number passing the call. A name for this DNIS, when a call reaches the selected trunk, DNIS Name the name will be displayed on the ringing phone. DialPlan Select the Calling Party Numbering Plan.
  • Page 58 S-Series VoIP PBX Administrator Guide Block collect calls with double answer. This will cause that Double Answer every answer signal is changed by answer -> clear back -> answer. The default is unchecked. Whether or not report to the other end "accept call with Charge Calls charge".
  • Page 59 S-Series VoIP PBX Administrator Guide Figure 5-6 Add One DOD with Multiple Extensions  Bind Consecutive DOD Numbers to Multiple Extensions Enter the DOD number range and select the extensions. Figure 5-7 Bind Consecutive DOD Numbers to Multiple Extensions...

  • Page 60: Call Control

    S-Series VoIP PBX Administrator Guide Call Control This chapter shows you how to control outgoing calls and incoming calls.  Inbound Routes  Outbound Routes  Auto CLIP Routes  Time Conditions Inbound Routes When a call comes into S-Series from the outside, S-Series needs to know where to direct it. It can be directed to an extension, a ring group, a queue or a digital Receptionist (IVR) etc.
  • Page 61 S-Series VoIP PBX Administrator Guide 3) Caller ID Pattern Define the Caller ID Number that is allowed to call in through this inbound route. Leave this field blank to match any or no CID info. You can also use patterns match to map a range of numbers. Press Enter to input multiple patterns.

  • Page 62: Outbound Routes

    S-Series VoIP PBX Administrator Guide  If enabled, the system will send the fax to Fax Destination if a fax tone is detected. Fax Destination Sets the destination where to send the fax to. You can set it to:  Extension: send the fax to the designated extension.
  • Page 63 S-Series VoIP PBX Administrator Guide Wildcard. Match any number of anything. . (dot) Used to initiate call processing as soon as it can be determined that no other matches are possible. Strip Allow the users to specify the number of digits that will be stripped from the front of the phone number before the call is placed.

  • Page 64: Auto Clip Routes

    S-Series VoIP PBX Administrator Guide Figure 6-4 Member Extensions 5) Password You can prompt users for a password before allowing calls to progress. The options are:  None  PIN List: select a list of PIN  Password: enter a single password which will be needed when dialing through this outbound route 6) Rrmemory Hunt Round robin with memory, remembers which trunk was used last time, and then use the next...

  • Page 65: Sla

    S-Series VoIP PBX Administrator Guide Figure 6-5 Auto CLIP Route  Record Keep Time: set the time duration for which records should be kept in the AutoCLIP List. Default is 8 hours.  Match Outgoing Trunk: if enabled, only the incoming call that came to the PBX through the same trunk which made the call will be match against the AutoCLIP List.
  • Page 66 S-Series VoIP PBX Administrator Guide monitor the status of the shared line. SLA feature works with BLF key on IP phones. When an incoming call is received, all the SLA stations are informed of it and may join it if the ...

  • Page 67: Time Conditions

    S-Series VoIP PBX Administrator Guide time couldn’t be longer than “Ring Timeout”. Hold Access: specify hold permission for the station.  Open: any station can place this trunk on hold and any other station is allowed to take it back ...
  • Page 68 S-Series VoIP PBX Administrator Guide Figure 6-9 Add Holiday Assigning Time Conditions to Inbound Routes The created Time Conditions will become available for selection in the Inbound Routes. Assigning Time Conditions to Outbound Routes You can also assign Time Conditions to outbound routes, which may help you to control the route can be used.

  • Page 69: Call Features

    S-Series VoIP PBX Administrator Guide Call Features This chapter explains various call features on Yeastar S-Series.   Ring Group  Queue  Conference  Pickup Group  Speed Dial  Callback  DISA  Blacklist/Whitelist  Pin List  Paging/Intercom ...

  • Page 70: Ring Group

    S-Series VoIP PBX Administrator Guide The number of seconds to wait for a digit input after prompt. Response Timeout How long (in seconds) we wait for the caller to enter an option on their phone Digit Timeout keypad before we consider it timed out and it follows the Timeout Destination as defined below.

  • Page 71: Queue

    S-Series VoIP PBX Administrator Guide Table 7-2 Ring Group Configuration Parameters-General Settings Option Description The extension number dialed to reach this ring group. Number Give this ring group a brief name to help you identify it. Name Select an appropriate ring strategy for this ring group. ...
  • Page 72 S-Series VoIP PBX Administrator Guide  Least Recent: ring the agent which was least recently called.  Fewest Calls: ring the agent with the fewest completed calls.  Random: ring a random agent.  Rememory: Round Robin with Memory, remembers where it left off in the last ring pass.

  • Page 73: Conference

    S-Series VoIP PBX Administrator Guide Periodic Announcements Select a prompt file to play periodically. Prompt How often to play the periodic announcements. Frequency Events Once the events settings are configured, the callers are able to press the key to enter the destination you set.

  • Page 74: Pickup Group

    S-Series VoIP PBX Administrator Guide Manage the Conference During the conference call, the users could manage the conference by pressing * key on their phones to access voice menu for conference room. Please check the options for the voice menu. Table 7-6 Conference Voice Menu Conference Administrator IVR Menu Mute/ un-mute yourself.

  • Page 75: Speed Dial

    S-Series VoIP PBX Administrator Guide Figure 7-1 Add Pickup Group Speed Dial Sometimes you may just need to call someone quickly without having to look up his/her phone number. You can by simply define a shortcut number. Speed Dial feature is available on Yeastar S-Series that allowing you to place a call by pressing a reduced number of keys.
  • Page 76 S-Series VoIP PBX Administrator Guide Figure 7-3 Import Speed Dial Number Click and select the file to start uploading. The file must be a .csv file. Check the sample file below. You can export a speed dial file from S-Series and use it as a sample to start with.

  • Page 77: Callback

    S-Series VoIP PBX Administrator Guide your local PC. Figure 7-6 Export Speed Dial Callback Callback feature allows callers to hang up and get called back to Yeastar S-Series Callback feature could reduce the cost for the users who work out of the office using their own mobile phones. Go to Settings >...

  • Page 78: Disa

    S-Series VoIP PBX Administrator Guide Table 7-7 Call Back Configuration Parameters Option Description Give this Callback a brief name to help you identify it. Name Choose a trunk, the call will be called back through the selected trunk. Callback Through Delay Before Callback Set the number of seconds before calling back a caller.

  • Page 79: Blacklist/Whitelist

    S-Series VoIP PBX Administrator Guide Table 7-8 DISA Configuration Parameters Option Description Give this DISA a brief name to help you identify it. Name The password for this DISA. Password The maximum amount of time the system will wait before hanging up Response Timeout the call if the user has dialed an incomplete or invalid number.
  • Page 80 S-Series VoIP PBX Administrator Guide  Name: give a name for the blacklist/whitelist.  Number: enter the numbers, one number per row.  Type: choose the type. 2) Import Blacklist/Whitelist Click , you will see a dialog window shown as below. Figure 7-10 Import Blacklist Click and select the file to start uploading.

  • Page 81: Pin List

    S-Series VoIP PBX Administrator Guide be exported to your local PC. Pin List PIN List is used to manage lists of PINs (numerical passwords) that can be used to access restricted features such as outbound routes. The PIN can also be presented in the CDR record. Go to Settings >...

  • Page 82: Sms

    S-Series VoIP PBX Administrator Guide Go to Settings > PBX > Call Features > Paging/Intercom, click to add a paging group. Figure 7-14 Add Paging Group  Number: the extension number dialed to reach this Paging Group.  Name: give this Paging Group a brief name to help you identify it. ...
  • Page 83 S-Series VoIP PBX Administrator Guide Figure 7-15 Enable SMS to Email Choose a GSM trunk and click , you will see the dialog appear as below. Click to add email address then click Figure 7-16 Edit SMS To Email When you send a SMS from your mobile to the GSM trunk number, the SMS message will be delivered to the email addresses.
  • Page 84 S-Series VoIP PBX Administrator Guide Sending Email to SMS, the Email subject format is as below: port:[port];num:[number];code:[code]; Note: for S100 and S300, you need point the GSM port is on which expansion board. For example, "port:2_1", means Expansion board 2 port 1 is GSM port. 1) Send Email to SMS without Access Code through default GSM/3G Port Email Subject: num:[number];...

  • Page 85: Voice Prompts

    S-Series VoIP PBX Administrator Guide Voice Prompts In this chapter, we introduce how to manage voice on Yeastar S-Series, including the following sections:  Prompt Preference  System Prompt  Music on Hold  Custom Prompts Prompt Preference Select prompt files for the relevant options on this page. Table 8-1 Prompt Preference Configuration Parameters Option Description...

  • Page 86: Music On Hold

    S-Series VoIP PBX Administrator Guide Download Online Prompt Click , a dialog window appears as the following figure. All the available system prompts are listed on the window. Figure 8-2 Download Online Prompt Click to download the latest prompts. The new downloaded system prompt will be displayed once installed successfully.

  • Page 87: Custom Prompt

    S-Series VoIP PBX Administrator Guide  Name: give this playlist a name to help you identify it.  Play Sort: select the playing order of the playlist. 2) Upload New Music Figure 8-4 Upload New Music Choose MOH Playlist from the drop-down menu. Click to select music file from your local computer, click to start uploading.
  • Page 88 S-Series VoIP PBX Administrator Guide Figure 8-6 Record New Custom Prompt Click , the selected extension will ring, pick up the call to start recording.

  • Page 89: General

    S-Series VoIP PBX Administrator Guide General This chapter explains general settings in the system, which can be applied globally to Yeastar S- Series.  Preference  Feature Code  Voicemail   Preference Table 9-1 Preference Configuration Parameters Option Description Max Call Duration Select the absolute maximum number of seconds permitted for a call.

  • Page 90: Feature Code

    S-Series VoIP PBX Administrator Guide The default range is 6400-6499. IVR Extensions Specify the IVR extension range. The default range is 6500-6599. Queue Extensions Specify the Queue extension range. The default range is 6600-6699. Feature Code Feature Codes are used to enable and disable certain features available in the system. The S-Series local users can dial feature codes on their phones to use a particular feature.
  • Page 91 S-Series VoIP PBX Administrator Guide Extension Pickup Dial this feature code and an extension number to pick up a call that is ringing at the extension. The default feature code is *04. Intercom Intercom Dial this feature code and an extension number to page that extension.

  • Page 92: Voicemail

    S-Series VoIP PBX Administrator Guide Disable Forward When Busy Dial this feature code to disable when busy call forwarding. The default feature code is *072. Enable Forward No Answer Dial this feature code to forward calls to voicemail or a designated number when no answer.
  • Page 93 S-Series VoIP PBX Administrator Guide Table 9-3 Voicemail Configuration Parameters Message Options Max Messages per Folder This sets the maximum number of messages that can be stored in a single folder of voicemail. Max Message Time This sets the maximum length of a single voicemail message (in seconds).

  • Page 94: Sip

    S-Series VoIP PBX Administrator Guide Voicemail to Email Template You can customize the Voicemail Email contents by clicking Figure 9-1 Voicemail To Email Template Settings Go to Settings > PBX > General > SIP to configure SIP settings. It is wise to leave the default setting as provided on this page.
  • Page 95 S-Series VoIP PBX Administrator Guide Default Incoming/ Default duration (in seconds) of incoming/outgoing Outgoing Registration Time registration. The default is 120 seconds. Note: the actual duration needs to minus 10 seconds from the value you filled in. If your PBX is operating in a network connected to the internet through a single router, your PBX is behind NAT.
  • Page 96 S-Series VoIP PBX Administrator Guide NAT Mode Global NAT configuration for the system. The options are as follows:  Yes: use NAT and ignore the address information in the SIP/SDP headers and reply to the sender's IP address/port.  No: use NAT mode only according to RFC3581. ...
  • Page 97 S-Series VoIP PBX Administrator Guide 3) External Host Figure 9-4 NAT Settings – External Host Table 9-7 External Host Configuration Parameters Option Description External Host Alternatively you can specify an external host, and the system will perform DNS queries periodically. This setting is only required when your external IP address is not static.
  • Page 98 S-Series VoIP PBX Administrator Guide can test it directly without purchasing license. But for copyright protection, we suggest you to buy it after testing it successfully. After you buy the license from DIGIUM, you should enter G729 license at the "G729 License Key". Figure 9-5 Codec Settings Yeastar S-Series supports TLS protocol, to use TLS, you need enable TLS via Settings >...
  • Page 99 S-Series VoIP PBX Administrator Guide Table 9-9 Session Timer Configuration Parameters Option Description Session-timers Choose the session timers mode on the system:  No: do not include “timer” value in any field  Supported: include “timer” value in Supported header ...
  • Page 100 S-Series VoIP PBX Administrator Guide Re-invite SDP Not Add T.38 Attribute  If set to yes, SDP in re-invite packet will not add T.38 attributes. Error Correction  This sets the Error Correction Mode (ECM) for the Fax. T.38 Max BitRate ...

  • Page 101: Iax

    S-Series VoIP PBX Administrator Guide Figure 9-8 Jitter Buffer Configure the Jitter Buffer settings on S-Series PBX will improve the call quality through VoIP. Jitter buffers must be correctly configured to be effective. Enable Jitter Buffer: check to enable this feature. ...

  • Page 102: Recording

    S-Series VoIP PBX Administrator Guide Recording This chapter explains how to configure auto recording on Yeastar S-Series. Yeastar S-Series supports auto recording for an established call. Go to Settings > PBX > Recording to configure auto recording settings. Figure 10-1 Recording Prompt Settings Table 10-1 Recording Configuration Parameters General Preferences Click the option to link the Storage settings.

  • Page 103: Event Center

    S-Series VoIP PBX Administrator Guide Event Center Yeastar S-Series can monitor system events and logs, then send email notifications to the specified contacts. Event Settings The system events are divided into three categories: Operation  Modify Administrator Password  User Login Success ...

  • Page 104: Event Log

    S-Series VoIP PBX Administrator Guide supports to send Email notification, Call notification and SMS notification. Click to add a contact. Figure 11-2 Notification Contacts Table 11-1 Notification Contact Configuration Parameters Option Description Choose a contact from the drop-down menu. The selected contact will receive Choose Contact alert emails, SMS messages or calls.
  • Page 105 S-Series VoIP PBX Administrator Guide Figure 11-3 Event Log...

  • Page 106: Cdr And Recording

    S-Series VoIP PBX Administrator Guide CDR and Recording In CDR and Recording center, you can check all the call logs and recordings on the system. You can run reports against the logs and filter on the following:  Time  Call From ...

  • Page 107: Pbx Monitor

    S-Series VoIP PBX Administrator Guide PBX Monitor The PBX monitors the status of Extensions, Trunks and Concurrent Call. Go to PBX Monitor to check the real time status. Extension Status Figure 13-1 Extension Status Table 13-1 Extension Status Description Status Description The extension is idle.

  • Page 108: Trunk Status

    S-Series VoIP PBX Administrator Guide Trunk Status Figure 13-2 Trunk Status Table 13-2 FXO Trunk Status Description FXO Trunk Status The trunk is idle. The trunk is busy in use. No PSTN line plugged in FXO interface. Malfunction in FXO interface; please examine the relevant interface and module. Table 13-3 GSM/3G Trunk Status Description GSM/3G Trunk Status The trunk is idle, the icon shows the signal strength.
  • Page 109 S-Series VoIP PBX Administrator Guide GSM network registration failed. Malfunction in module; please examine the relevant module. Table 13-4 BRI/E1/T1 Trunk Status Description BRI/E1/T1 Trunk Status The trunk is idle. 1. Broken module/interface. 2. Incorrect physical layer configuration. 3. Service provider did not activate the trunk. 1.

  • Page 110: Concurrent Call

    S-Series VoIP PBX Administrator Guide Concurrent Call Monitor the concurrent calls on the system. Figure 13-3 Concurrent Call Conference You can check the conference moderator, how many members in the conference, when the conference starts. Figure 13-4 Conference...

  • Page 111: Resource Monitor

    S-Series VoIP PBX Administrator Guide Resource Monitor Resource Monitor allows you to monitor the CPU usage, memory usage, disk utilization and network flow. Information On this page, you can check the system information, including Product, SN, Hardware version, Software version etc. Figure 14-1 System Information Network Click on Network tab to view the system's network status.
  • Page 112 S-Series VoIP PBX Administrator Guide Figure 14-3 CPU Status Memory Figure 14-4 Memory Status...

  • Page 113: Storage Usage

    S-Series VoIP PBX Administrator Guide Figure 14-4 LAN Status Storage Usage Figure 14-5 Storage Usage...

  • Page 114: Maintenance

    S-Series VoIP PBX Administrator Guide Maintenance This chapter describes system maintenance settings including the followings:  Upgrade  Backup and Restore  Reboot and Reset  System Log  Operation Log  Trouble Shooting Upgrade Yeastar S-Series provides automatic updates; new firmware file will be checked via a cloud server. In addition, you can upgrade firmware manually.
  • Page 115 S-Series VoIP PBX Administrator Guide  Check for updates and automatically install: automatically downloads and installs firmware updates without even asking. Browsing File from Local PC to Upgrade 1. Choose "Browsing File". Type 2. Click , select the firmware file from your local PC. Note that the file should be a BIN file. 3.

  • Page 116: Backup And Restore

    S-Series VoIP PBX Administrator Guide Figure 15-4 TFTP32 Settings 4. Go to Yeastar system upgrade page, select as "Download From TFTP Server". Type 5. Fill in the , the IP should be the local PC's IP address. TFTP Server IP 6.
  • Page 117 S-Series VoIP PBX Administrator Guide  Create a New Backup Click to create a new backup. Figure 15-6 Create New Backup File  Upload a Backup Click to upload a backup. Figure 15-7 Upload a Backup File  Restore To restore the configuration data, select a backup and click .

  • Page 118: Reset And Reboot

    S-Series VoIP PBX Administrator Guide Reset and Reboot Users could reset and reboot the system via Maintenance > Reset and Reboot.  Click to reboot the system  Click to reset the system to factory configurations. System Log Users could check system logs under >...

  • Page 119: Troubleshooting

    S-Series VoIP PBX Administrator Guide Figure 15-11 Operation Log Troubleshooting Yeastar S-Series provides multiple tools on the Web GUI for you to do troubleshooting. Go to Maintenance > Troubleshooting to check the tools. Ethernet Capture Tool Figure 15-12 Ethernet Capture Tool 1.
  • Page 120 S-Series VoIP PBX Administrator Guide Figure 15-13 DAHDI Monitor Tool Choose a trunk from the drop-down menu. Click to start capturing logs. Start Click Stop to stop capturing. Click to download the file to your local PC and analysis it. Download The output result is in .tar format.
  • Page 121 S-Series VoIP PBX Administrator Guide Figure 15-15 Traceroute...

  • Page 122: App Center

    S-Series VoIP PBX Administrator Guide App Center Yeastar S-Series has integrated Yeastar-designed applications into packages that can be installed on S-Series and managed with App Center. Yeastar S-Series provides you with a variety of applications. This chapter introduces applications available at App Center and how to manage the applications. For more detailed instructions, please refer to S-Series Help on the system web GUI.

  • Page 123: Install Apps

    S-Series VoIP PBX Administrator Guide configure IP phones and gateways. Conference Panel Conference Panel is a visual control panel for your conference calls. You can batch invite people with the dial-out feature in the panel or use your telephone. You can also save all the attendees contact information to the “Contact Group”, so you can resue it next time.

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