Rf Connectivity Troubleshooting - Datalogic Pegaso Quick Reference Manual

Troubleshooting

RF Connectivity Troubleshooting

START
Does the terminal
respond to a PING
command from
a PC?
YES
Potential Problems
Ping terminal from
host or use tracert to
determi ne the location
of the breakdown in
communication.
NO
Does the terminal
connect to the host
?
YES
RF conne ctivity
obtaine d. See your
s o ftware manual for
further info rm ation or
c ontac t Datalogic Mobile
technical s upport.
(For more information on the Ping command, go to the command prompt on the PC and type PING. For more information on the
trace route command, go to the command prompt on the PC and type tracert.)
32 Pegaso™ Industrial PDA with Windows Mobile
Gather fac t s :
•
Terminal type
•
AP & RF card brand (en s u r e latest version of firmwa re installe d)
•
Hos t type
•
Software type
•
Software version (en s u r e la test versi on is installed)
•
Freq uen cy an d duratio n of issue
NO
Does the terminal
displ a y an error du ring the
boot pro c e ss?
NO
Does the terminal
asso ciate wit h the AP
YES
:
Can you pi ng the
terminal from the AP
YES
Can you pi ng the
host from a P C on same
YES
Potential Problems :
•
IP addre ss i s sue (dupli c at e address on terminal ). Turn off the terminal and
attempt PING again
•
Run t r a c ert comman d to determin e loca tion of brea kd own of connectivity.
YES
NO
?
NO
?
NO
Potential Problems :
•
sub net ?
Contact Tech Support.
Potential Problems :
•
S e cu rit y I ssu e – Che c k
SSID, WEP, LEAP s e ttings
•
Ran ge Issue
Potential Problems :
•
IP Address Issue
•
Check security settings
Ho st unavaila ble
®