Rf Connectivity Troubleshooting - Datalogic Pegaso Falcon Quick Reference Manual

Troubleshooting

RF Connectivity Troubleshooting

START
Doe s the Fal c on
respon d to a PING
comm and fro m
a PC?
YES
Potential Problems
Ping Falcon from
host or use tracert to
determi ne the location
of the breakdown in
communication.
NO
Does the Falcon
connect to the host
?
YES
RF conne ctivity
obtaine d. See your
s o ftware manual for
further info rm ation or
c ontac t Datalogic tech-
nical s upport.
(For more information on the Ping command, go to the command prompt on the PC and type PING. For more information on the
trace route command, go to the command prompt on the PC and type tracert.)
28
Gather fac t s :
•
Falc on type
•
AP & RF card brand (en s u r e latest version of firmwa re installe d)
•
Hos t type
•
Software type
•
Software version (en s u r e la test versi on is installed)
•
Freq uen cy an d duratio n of issue
NO
Does the Falcon
displ a y an error du ring the
boot pro c e ss?
NO
Doe s the Fal c on
asso ciate wit h the AP
YES
:
Can you pi ng the
Falco n from t he AP
YES
Can you pi ng the
host from a P C on same
YES
Potential Problems :
•
IP addre ss i s sue (dupli c at e address on Falco n ). Tu rn off the Falcon and
attempt PING again
•
Run t r a c ert comman d to determin e loca tion of brea kd own of connectivity.
Pegaso™ Industrial PDA with Windows
YES
NO
?
NO
?
NO
Potential Problems :
•
sub net ?
Contact Tech Support.
Potential Problems :
•
S e cu rit y I ssu e – Che c k
SSID, WEP, LEAP s e ttings
•
Ran ge Issue
Potential Problems :
•
IP Address Issue
•
Check security settings
Ho st unavaila ble
®
CE