Videotron EMG2926-Q10A User Manual page 159

Go to Maintenance > Sys OP Mode. Check your System Operation Mode setting.
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• If the EMG2926-Q10A is in Router Mode, make sure the WAN port is connected to a
broadband modem or router with Internet access. Your computer and the EMG2926-Q10A
should be in the same subnet.
• If the EMG2926-Q10A is in Access Point Mode, make sure the WAN port is connected to a
broadband modem or router with Internet access and your computer is set to obtain a dynamic
IP address.
If the EMG2926-Q10A is in Router Mode, make sure you entered your ISP account information
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correctly in the wizard or the WAN screen. These fields are case-sensitive, so make sure [Caps
Lock] is not on.
If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
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client are the same as the settings in the AP.
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
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If the problem continues, contact your ISP.
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I cannot access the Internet anymore. I had access to the Internet (with the EMG2926-
Q10A), but my Internet connection is not available anymore.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide and
Reboot the EMG2926-Q10A.
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If the problem continues, contact your ISP.
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The Internet connection is slow or intermittent.
There might be a lot of traffic on the network. Look at the LEDs, and check
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If the EMG2926-Q10A is sending or receiving a lot of information, try closing some programs that
use the Internet, especially peer-to-peer applications.
Check the signal strength. If the signal strength is low, try moving the EMG2926-Q10A closer to the
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AP if possible, and look around to see if there are any devices that might be interfering with the
wireless network (for example, microwaves, other wireless networks, and so on).
Reboot the EMG2926-Q10A.
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If the problem continues, contact the network administrator or vendor, or try one of the advanced
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suggestions.
Advanced Suggestion
• Check the settings for QoS. If it is disabled, you might consider activating it.
Chapter 25 Troubleshooting
Section 1.7 on page 14.
EMG2926-Q10A User's Guide
159
Section 1.7 on page 14.