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Videotron Helix FI Installation Manual

Videotron Helix FI Installation Manual

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INSTALL ATION GUIDE
FOR YOUR HELIX FI GATEWAY
15-30 minutes
2

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Summary of Contents for Videotron Helix FI

  • Page 1 INSTALL ATION GUIDE FOR YOUR HELIX FI GATEWAY 15-30 minutes...
  • Page 2: Basic Equipment

    Material included in the box Did you receive your equipment by mail? Your equipment must be activated on Basic equipment My Helix account before installation. Go to : myaccount.videotron.com Installing your equipment. Helix Fi gateway Power supply cable (Internet andt Wi-Fi) Log in to My Helix account and follow the installation instructions.
  • Page 3: Connect Your Gateway

    1. Uninstall old equipment. 3. Connect your gateway. Before you start installing your Helix Fi gateway, uninstall and set aside Securely connect the provided coaxial cable to the gateway and to the wall outlet. your old service devices (if applicable): Plug the power cord into your gateway and into a power outlet not controlled by a dimmer or wall switch.
  • Page 4 4. Wait... 5. Connect to the gate- 6. Activate and set up 7. Connect your devices to way using Wi-Fi. your Wi-Fi network. the new Wi-Fi network. Go to Wi-Fi settings on your mobile Once logged in, open a web browser. Type or computer to connect to the 10.0.0.1 in the address bar if your web temporary Wi-Fi network.
  • Page 5 Manage your Wi-Fi network. Install your Helix TV terminal. If you have not already done so, download the Helix Fi app to easily manage your network. • Manage connected devices • Pause devices • Create profiles • Set Parental Control If you have a Helix TV terminal, you can now install it.
  • Page 6 Need help? Find all our installation tips at videotron.com/en/support/helix or call us at 1-833-994-3549. Is your box damaged? Keep your old devices to eventually Remove the foam from the bring them back to store in order box bottom and put it in the recycling bin.
  • Page 7 Imprimé sur du Rolland EnviroPrint, 120M texte. Ce papier contient 100% de fibres postconsommation et est fabriqué à partir d’énergie biogaz. Il est certifié FSC ® , Procédé sans chlore et Garant des forêts intactes Printed on Rolland Enviro Print paper, 120M Text. This paper contains 100% post-consumer fibre and is manufactured using biogas energy.