Factory Service; Troubleshooting Chart - Standard Horizon HX100 Owner's Manual

8.3 FACTORY SERVICE

In the unlikely event that the radio fails to perform or needs servicing, please
contact the following:
For repairs In USA
Standard Horizon
Attention Marine Repair Department
6125 Phyllis Drive, Cypress, California 90630
Telephone (800) 366-4566
For repairs in Canada
Westcom Marine
488 East 62nd Avenue
Vancouver BC V5X2G1
Phone (604)327-6280
An "RA" Return Authorization number is not necessary to send a product in
for service. Include a brief note describing the problem along with your name,
return address, phone number, and proof of purchase.

8.4 TROUBLESHOOTING CHART

SYMPTOM
The key does not start
the scan.
Cannot select between USA,
INTL, Canadian bands.
Speaker audio is not heard
when the key is press
and hold.
Some keys does not oper-
ate.
HX100: Charging indicator
on CD-56 does not illumini-
nate.
" "
HX150: indicator on
the LCD does not appear
while charging.
Page 34
PROBABLE CASE REMEDY
No channel memo-
rized.
Squelch is not ad-
justed.
Proper operation
not followed.
Low battery.
Audio volume is too
low.
Key lock is on.
Charging contacts
not making contact
with the charging
cradle.
Enter desired channels into the transceiv-
er's Scan memory. Refer to section 6.9.1
"PROGRAMMING SCAN MEMORY".
Press the key twice ("SQL" is displayed
to the left of the channel number), then
press the / key to adjust the squelch
level until the "
Further adjustment of the squelch level
may eliminate incoming signal.
Hold down the key and press the
key.
Charge battery. Refer to section 4.2.3
"BATTERY CHARGING".
Press the key ("VOL" is displayed to
the left of the channel number), then press
the / key to adjust the speaker audio
volume.
Hold down the
turn the Key Lock off.
Contact your Standard Horizon dealer.
" icon disappears.
key for 2 seconds to
HX100/HX150