Appendix 1: Troubleshooting And Error Message Guide; Troubleshooting Guide - Brady TLS2200 User Manual

Appendix 1: Troubleshooting and Error Message Guide

™
If your TLS2200 printer is not performing as documented in this user's guide, use the following
troubleshooting and error message guides to determine the corrective action you should take. If the
corrective action does not work, contact BRADY's Technical Support Group.

Troubleshooting Guide

Symptom
Poor quality
printing
Printer does not
power up when
turned on
Printer will not
feed labels
Top of the marker
is cut through
when cutting PSPT
markers
™
TLS2200 Thermal Transfer Printer User Manual
Cause
Incorrect marker
material/ribbon
combination.
Battery pack is not
charged.
Battery pack may be
worn out.
The marker roll has been
fed through the material
guide slots before the
print head has been
closed.
The leading edge of the
marker roll is not
inserted all the way to
the drive roller.
The leading edge of the
marker roll is uneven or
torn (not a straight edge).
The movable material
guide is not fully locked
in place.
Corrective Action
Verify the correct ribbon for the marker roll
is loaded in the printer. Refer to the Ribbon
Cross Reference Guide chart that came with
™
the TLS2200 printer for proper ribbon
selection.
1. Connect the battery charger to the
battery pack.
2. Charge the battery pack for at least
five hours before operating solely on
battery power.
Battery life is approximately one to three
years depending on its use and care. Order a
replacement battery pack. Refer to page 1
for information on disposal of the battery
pack.
1. Unlock the ribbon cartridge-locking
lever to open the print head, then
remove the marker material from the
material guide slots.
2. Close the print head by locking the
ribbon cartridge lever
3. Feed the markers through the material
guide slots.
Feed the leading edge of the marker roll
through the material guide slots until you
meet resistance.
Use a pair of scissors to cut a straight
leading edge on the marker roll.
Verify the movable material guide is fully
locked into the proper notch in the guide
plate.
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