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Chapter 11
Troubleshooting
TM
If your LABXPERT
manual, use the following troubleshooting and error message guides to determine the corrective
action you should take. If the corrective action does not work, contact Brady's Technical Support
Group.
Troubleshooting Guide
Symptom
Poor quality printing.
Printer does not
power up when
turned on.
Printer will not feed
labels. Continued.
WARNING: When cutting die-cut labels, make sure to cut in between labels. For
continuous media, cut just before a notch. DO NOT cut into the notch!
Label material has
retracted into
cartridge.
Fixed length label
text gets cut off.
Label material jams
in printer.
User's Manual
Laboratory Labeling System is not performing as documented in this user's
Cause
The print head and platen
roller are dirty.
Battery power is low.
Wrinkled media.
Dead Batteries
No Batteries
A/C adaptor not plugged
in.
The leading edge of the
media roll is uneven or
torn (not a straight edge).
The leading edge of the
media roll is either out
past the cartridge edge or
has retracted back into it.
Notch edges may be
folded. Printer is not
detecting a notch in the
media.
Excessive jarring during
transportation of material.
was not pressed
before cutting.
Retaining label was not
removed.
Corrective Action
Clean the printer. See Cleaning on page
35.
Replace batteries.
Press
.
Replace batteries.
Insert batteries.
Ensure A/C adaptor is plugged into a
proper outlet.
Use a pair of scissors to cut a straight
leading edge on the marker roll.
Ensure that the medial roll edge is flush
with edge of cartridge and under the
material guides.
Fold left edge back up so that the notch can
be read.
Ensure that retention label is reapplied
when storing the cartridge.
Press
to move the fixed length
label to the cut position.
Remove retaining label from cartridge
before inserting into printer.
37
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