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T
ROUBLESHOOTING
Transmitter Problems
The first step in troubleshooting the Transmitter is to reset the Receiver. If the Transmitter fails to receive a GPS signal and is set to
time within 15 minutes, please reset the Transmitter.
Note: The transmitter does not have an ON/OFF switch. To reset the Receiver, unplug the power supply and then plug the unit back in.
Power glitches, line spikes, power interruptions, static discharge or other voltage fluctuations can cause loss of communication with the
GPS Receiver if the disruption occurs during the initial setup communication between the transmitter and the GPS.
Note: The time of day, view of the sky, weather, solar flares and local interference also influence signal reception and can cause
temporary loss of the GPS signal. If reception problems persist, see Signal Reception Problems.
Display Does Not Light Up
If the display does not light up, check the power supply connection to the transmitter and to the 120 VAC outlets. Verify that the AC
outlet has power. Also, verify that the correct power supply is used (9V, 2.0A). If this does not correct the problem, either the power
supply or the transmitter is defective. Call Primex Technical Support.
Display Lights Up, but is Blank or Very Faint
Call Primex Wireless Technical Support. The transmitter may be required to be replaced.
Signal Reception Problems
1. Verify that the GPS Receiver is properly connected to the Transmitter.
2. Verify that the GPS Receiver is properly mounted on a non-Low-E glass window or on a rooftop or pole outside with a clear view
of the sky.
3. Check to assure that the GPS Communication indicator is showing on the display (looks like a "Y" with a line over it). If this symbol
is displayed, then the Transmitter is communicating with the GPS Receiver.
4. If the GPS Communication indicator is not being displayed, then the transmitter, GPS Receiver, or the connection between
transmitter and GPS Receiver is defective. Check the GPS cable connections.
NOTE:
The use of unshielded or standard shielded cables to extend the distance between the GPS Receiver and the
transmitter beyond 50 feet can cause this failure mode. A special shielded cable with low resistance on the
voltage supply line is required for distances over 50 feet. The maximum distance using the special cable is 200
feet. If cable connections are good, replace the GPS Receiver.
5. If the GPS Communication indicator is displayed but the parentheses
Receiver or with its signal reception.
6. Check to make sure that the GPS Receiver has a clear view of the sky and that its view is not obstructed.
NOTE:
Double pane Low-E glass windows are coated with a transparent metal layer that reflects infrared heat rays; this
will also reflect the GPS signal. The GPS Receiver will not receive the signal through Low-E windows.
Local interference can affect GPS reception. Try moving the location of the GPS receiver to improve reception. Weather conditions, solar
flares, time of day, and exact satellite position may also effect signal reception; however, these conditions are normally of a short
duration.
Primex Wireless
14000 Series Transmitter - External Antenna Installation & User Guide
are not flashing, then the problem is with the GPS
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