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Troubleshooting Guide
S Y M P T O M
C A U S E
No sound
• Not turned on
• Battery low/dead
• Battery improperly inserted
• Blocked sound inlet or outlet
• Blocked earwax/cerumen filter
Not loud
• Battery low
enough
• Instrument loose
• Blocked sound inlet or outlet
• Blocked earwax/cerumen filter
• Change in hearing
• Excessive earwax
• Volume set too low
Whistles
• Instrument improperly inserted
• Poorly fitting instrument
Sound not clear
• Battery low
or distorted
• Poorly fitting instrument
• Hearing instrument damaged
• Hearing instrument settings
not optimal
If there are any other problems not mentioned in this
guide, please contact your hearing healthcare professional.
20
P O S S I B L E R E M E D Y
• Turn on
• Replace battery
• Insert battery properly
• Clean sound inlet or outlet
• Change earwax/cerumen filter
• Replace battery
• Reinsert carefully
• Clean sound inlet or outlet
• Change earwax/cerumen filter
• Consult your hearing healthcare professional
• Consult your physician
• Consult your hearing healthcare professional
• Remove and reinsert
• Consult your hearing healthcare professional
• Replace battery
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
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